Why is service‐dominant logic based service system better?

2013 ◽  
Vol 5 (2) ◽  
pp. 171-190 ◽  
Author(s):  
Bo Edvardsson ◽  
Gloria Ng ◽  
Zhi Min Choo ◽  
Robert Firth
Keyword(s):  
Service System ◽  
Service Dominant Logic ◽  
Dominant Logic

Explicating Open Innovation Using Service-Dominant Logic

2021 ◽  
Vol 12 (2) ◽  
pp. 78-98
Author(s):  
Nila Armelia Windasari ◽  
Fu-ren Lin
Keyword(s):  
Open Innovation ◽  
Service System ◽  
Value Proposition ◽  
Service Dominant Logic ◽  
Dominant Logic ◽  
Open Platform ◽  
Business Cases ◽  
Service Ecosystems ◽  
Operant Resources ◽  
Service Strategies

This article conceptualizes open innovation using service system view and service-dominant logic (S-DL) to specify the generic characteristics of open innovation of service, which eliminates the discrepancy of open innovation between product and service. The main objective is to explicate the tripartite framework proposed by Lusch and Nambisan into six generic characteristics to serve as vocabulary in formulating open innovation of service strategies. The business cases are categorized by 2x2 grid according to the institutionalization of actors into the service ecosystems. There are six essential characteristics of open innovation of service grounded in S-D logic: (1) interaction within and among service systems, (2) integration of operand and operant resources, (3) open platform, (4) exchange mechanism, (5) value proposition, and (6) network of actors. To summarize, the strategies are formulated using the six characteristics for each category of business in three layers, micro, meso, macro, to sustain the practice of open innovation in various industries.

Applying ISPAR Model of Service Dominant Logic on Mentoring a Part of Training and Development Function of HRM Functions

2020 ◽  
Vol 11 (1) ◽  
pp. 46-54
Author(s):  
Taimoor Basharat
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Service System ◽  
Training And Development ◽  
Service Systems ◽  
Deep Insight ◽  
Service Dominant Logic ◽  
Dominant Logic ◽  
Wide Range

This is a conceptual article written to apply I-S-P-A-R model which was presented in 2009 by research scholars Maglio, Vargo, Caswel and Spohrer on the Mentoring in Service Dominant Logic (SDL) perspective. The author has taken a deep insight of mentoring which is a part of training and development: a function of the Human Resource Management in Good Dominant Logic (GDL) perspective. For this research, a wide range of literatures is reviewed and many disciplines have been explored which include mentoring roles, need, responsibilities, and context. Here, it is worthy to mention that mentoring and supervision are two different terms and both have different roles, too. Roles of supervisors are: boss, teacher, evaluator, expert and counselor; whereas mentoring consisted of assisting, befriending, guiding, advising and counseling. In service science, all the service systems do not fulfill the requirement to be a service system. There is also presented I-S-P-A-R which stands for Interact-Serve-Propose-Agree-Realize model of service system interactions episodes. This model is applied on mentoring in SDL perspective. At the end of this article, a conclusion is drawn and areas for further research have been mentioned.

On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic

2014 ◽  
Vol 7 (2) ◽  
pp. 1-19
Author(s):  
Carlos Legna Verna ◽  
Miroljub Kljajić
Keyword(s):  
Value Creation ◽  
Service System ◽  
Service Systems ◽  
Service Dominant Logic ◽  
Strategic Issues ◽  
Dominant Logic ◽  
New Class ◽  
Social Value Creation ◽  
Definition Of ◽  
Main Ideas

A review of some main ideas of the Service-Dominant logic is made with the intention of proposing reinterpretations on strategic issues and connections to other disciplines. Analysis of leading ideas of the Good-Dominant Logic and its transition to the Service-Dominant Logic is made. The authors reinterpret the definition of a Service System (SS) and show that Service Systems create new value as well as destroy it. A new class of value creation (or destruction), called “social value creation (or destruction)”, is introduced. Finally, the authors propose strategic issues that logically arise from their analyses, which are essential for the design of public policies. The authors also detect “windows” of connection of the Service System with other fields, especially with system dynamics methodology.

Applying ISPAR Model of Service Dominant Logic on Mentoring a Part of Training and Development Function of HRM Functions

2022 ◽  
pp. 803-813
Author(s):  
Taimoor Basharat
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Service System ◽  
Training And Development ◽  
Service Systems ◽  
Service Science ◽  
Service Dominant Logic ◽  
Dominant Logic ◽  
Wide Range

This is a conceptual article written to apply I-S-P-A-R model which was presented in 2009 by research scholars Maglio, Vargo, Caswel and Spohrer on the Mentoring in Service Dominant Logic (SDL) perspective. The author has taken a deep insight of mentoring which is a part of training and development: a function of the Human Resource Management in Good Dominant Logic (GDL) perspective. For this research, a wide range of literatures is reviewed and many disciplines have been explored which include mentoring roles, need, responsibilities, and context. Here, it is worthy to mention that mentoring and supervision are two different terms and both have different roles, too. Roles of supervisors are: boss, teacher, evaluator, expert and counselor; whereas mentoring consisted of assisting, befriending, guiding, advising and counseling. In service science, all the service systems do not fulfill the requirement to be a service system. There is also presented I-S-P-A-R which stands for Interact-Serve-Propose-Agree-Realize model of service system interactions episodes. This model is applied on mentoring in SDL perspective. At the end of this article, a conclusion is drawn and areas for further research have been mentioned.

Service Innovation: A Service-Dominant Logic Perspective

MIS Quarterly ◽  
2015 ◽  
Vol 39 (1) ◽  
pp. 155-175 ◽  
Author(s):  
Robert F. Lusch ◽  
◽  
Satish Nambisan ◽  
Keyword(s):  
Service Innovation ◽  
Service Dominant Logic ◽  
Dominant Logic
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