Critical success factors in enterprise resource planning implementation

2016 ◽  
Vol 29 (1) ◽  
pp. 72-96 ◽  
Author(s):  
Raafat George Saade ◽  
Harshjot Nijher
Keyword(s):  
Change Management ◽  
Case Studies ◽  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Resource Planning ◽  
Erp Implementation ◽  
Content Type ◽  
Critical Success ◽  
Analysis And Synthesis

Purpose – The purpose of this paper is to consolidate the critical success factors (CSFs) as published in enterprise resource planning (ERP) implementation case studies. The authors perform the analysis and propose the final CSFs based on the reported ERP implementation process stages. Design/methodology/approach – The paper follows the eight category coding steps proposed by Carley (1993) and utilizes only ERP implementation case studies to identify a distinct set of critical success factors. The 37 case studies used in this paper provide a reasonable sample from different countries and contexts. Two methodologies were followed, one for the literature review process and the other for the analysis and synthesis. Findings – Out of 64 reported CSFs that were extracted from the literature and subsequent detailed analysis and synthesis the authors found a total of 22 factors that are distinct. These factors which encompass change management, are proposed with five ERP implementation stages. Research limitations/implications – The final set of success factors proposed in this study gives a consolidated and unified view of the significant variables to be considered during all the stages of ERP implementation. The research is limited to case study literature and does not account for ERP implementation models and frameworks. Another limitation would be the scope of the literature searched which is that of the Management Information Community. Practical implications – The proposed CSFs can be used by practitioners in five ways: assess implementation of an ERP; ex-ante assessment; comparative analysis with other implementation experiences; utilize CSFs from model as part of key performance indicators; and utilize the model to establish a concise strategy to project management process for the ERP implementation. Social implications – ERP implementation is complex. The promise has not yet been fully realized. An ERP-enabled organization entails primarily strategy and change management. To that effect, all stakeholders are impacted by ERP implementation. This paper, identified CSFs extracted from cases of ERP implementation and proposes a model to support its project management, user satisfaction and sustainability. The results aim at reducing costs, maintaining timeline, reducing employee anxieties and with a successful implementation, better service to customer base. Originality/value – This paper is the first attempt to present a consolidated list of CSFs and mapping them to the stages of an ERP implementation as reported from the industry. It originality is its focus on utilizing rigorous published case studies with the hope that future case studies would utilize the work to report on the same factors. The value is that as the case studies are increased, comparison and differentiation between is enhanced.

An integrated framework for ERP system implementation

2017 ◽  
Vol 25 (1) ◽  
pp. 91-109 ◽  
Author(s):  
Kalinga Jagoda ◽  
Premaratne Samaranayake
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Resource Planning ◽  
System Implementation ◽  
Erp Systems ◽  
Erp Implementation ◽  
Content Type ◽  
Erp System ◽  
Critical Success

Purpose The purpose of this paper is to propose an alternative integrated approach based on the stage-gate method to implement enterprise resource planning (ERP) systems which will enhance the effectiveness of ERP projects. Design/methodology/approach A literature review was conducted on ERP system implementation and its effectiveness. The need for improving implementation approaches and methodologies was examined. Based on the insights gained, a conceptual framework for ERP system implementation is presented by combining the state-gate approach with the pre-implementation roadmap. Findings The proposed framework aims to enhance the overall ERP implementation outcomes, ensuring critical success factors and eliminating common causes of failures. A pre-implementation roadmap is identified as a key element for eliminating many causes of failure including lack of organisations’ readiness for ERP. The post-implementation stage can be used for further improvements to the system through internal research and development. Research limitations/implications The development of the framework is an attempt to contribute to improving ERP implementation. This research is expected to motivate researchers to work in this area, and it will be beneficial to practicing managers in the identification of opportunities for improvements in ERP systems. Case studies will be valuable to refine and validate the proposed model. Originality/value This paper explores research in a needy area and offers a framework to help researchers and practitioners in improving ERP implementation. This framework is expected to reduce the implementation project duration, strengthen critical success factors and minimise common problems of ERP implementation projects.

Critical success factors for ERP implementation in a Fortis hospital: an empirical investigation

2014 ◽  
Vol 27 (4) ◽  
pp. 402-423 ◽  
Author(s):  
Poonam Garg ◽  
Divya Agarwal
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Single Case ◽  
Resource Planning ◽  
Structured Interview ◽  
Healthcare Sector ◽  
Erp Implementation ◽  
Content Type ◽  
Critical Success

Purpose – The purpose of this paper is to examine the success of enterprise resource planning (ERP) implementation based on five identified items, i.e. top management commitment (TMC), user involvement (UI), business process reengineering (BPR), project management (PM) and ERP teamwork and composition (TWC) factors at Fortis hospital, Bangalore, India. It also tests a number of hypotheses and examines the hypothetical relationships among critical success items and success of ERP implementation. Design/methodology/approach – Empirical data were collected via a survey questionnaire/interview technique. A structured interview was planned and conducted with key executives of Fortis hospital who were familiar with success of ERP implementation progress as well as examination of company documentation supported by literature. Findings – A significant relationship was found between TMC, UI, BPR, PM and ERP TWC with success of ERP implementation at Fortis hospital. Originality/value – The value of this paper is that it presents any hospital wishing to implement ERP with a set of critical success factors. Understanding the critical success factors would lead to a smoother implementation in hospital industry. Although as a single case study the ability to generalize the findings is narrow, support from literature and experiences add the knowledge to ERP implementation in healthcare sector in India.

scholarly journals Critical success factors in ERP upgrade projects

2019 ◽  
Vol 119 (3) ◽  
pp. 656-675 ◽  
Author(s):  
Christian Barth ◽  
Stefan Koch
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Qualitative Interviews ◽  
Resource Planning ◽  
External Support ◽  
Content Type ◽  
Business Environments ◽  
Critical Success ◽  
Huge Impact

PurposeIn the last years the penetration of enterprise resource planning (ERP) systems within small, medium and large organizations increased steadily. Organizations are forced to adapt their systems and perform ERP upgrades in order to react to rapidly changing business environments, technological enhancements and rising pressure of competition. The purpose of this paper is to focus on the critical success factors for such projects.Design/methodology/approachThe paper is based on a literature review and qualitative interviews with CEOs, CIOs, ERP consultants and project managers who recently carried out ERP upgrade projects in their respective organizations.FindingsThis paper identifies 14 critical success factors for ERP upgrade projects. Amongst others, effective project management, external support, the composition of the ERP team and the usage of a multiple system landscape play a key role for the success of the ERP upgrade. Furthermore, a comparison to the critical success factors for ERP implementation projects was conducted, and even though there are many similarities between these types of projects, several differences emerged.Originality/valueERP upgrade projects have a huge impact on organizations, but their success and antecedents for it are currently under-researched.

scholarly journals An ISM Analysis of the Critical Success Factors in ERP Implementation

2021 ◽  
Author(s):  
Paul Hankin ◽  
Mohammed Almanei ◽  
Konstantinos Salonitis
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Matrix Multiplication ◽  
Resource Planning ◽  
Interaction Matrix ◽  
Management Support ◽  
Success Rates ◽  
Erp Implementation ◽  
Critical Success

Enterprise Resource Planning (ERP) offers many benefits in aligning business operations. However, these implementations can be problematic and prone to failure. Critical success factors (CSF) which can improve the success rates of implementation have been researched and an interpretive structural modelling (ISM) was conducted to identify the interrelationships between factors. An ISM based model was created and this was achieved by completing the self-interaction matrix (SSIM), reachability matrix and level partitioning. This led to an ISM-based model being created followed by a cross-impact matrix multiplication (MICMAC) analysis to identify the factor’s relative driving power and level of dependence. The project revealed that top management support was the strongest CSF with a high driving power and low dependence. In addition, fourteen other factors displayed strong driving power with high dependence. The findings from the project were summarized into a recommended framework for manufacturing organizations to follow to increase the likelihood of a successful ERP implementation.

scholarly journals Evaluating Critical Success Factors of ERP Implementation in SMEs

2019 ◽  
Vol 8 (2) ◽  
pp. 1144-1149
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Providers ◽  
State Of The Art ◽  
Resource Planning ◽  
Erp Implementation ◽  
Critical Success ◽  
The Impact ◽  
Failure Factors

This paper is aimed at reviewing present state of the art (1998-March 2019) on the impact of Enterprise Resource Planning (ERP) implementation in Small and Medium Enterprises (SMEs). It includes critical success factors and critical failure factors.The technique depends on writing survey for optional information gathering. It characterizes the expressions that are utilized to get explore papers from databases and advanced studies on the ERP implementation in SMEs. It additionally incorporates the consideration and prohibition criteria to improve nature of papers. At that point methodical audit is made on the accessible papers to research the effect of ERP usage in SMEs.Critical factors are identified for success and failure of ERP implementations and actual impact of the same on SMEs (add actual success and failure factors here besides impact). The research found in this paper has limitations in terms of the period of which research papers have been reviewed. An implicit limitation is that it does not consider an empirical study except focusing on the state of the art found in the research area. However, its insights will have potential benefits and the directions for future work helps in further scope of the research. This paper contributes to the research on the impact of ERP implementation on SMEs either positively or negatively. It discovers critical success factors, critical failure factors and impact through secondary data collection method. The insights will help SMEs and stakeholders of SMEs and ERP service providers to know the reasons for failure or success and take necessary course of action.

A Survey Instrument for Identification of the Critical Success Factors for the Successful ERP Implementation at Indian SMEs

2013 ◽  
Vol 4 (3) ◽  
pp. 72-87
Author(s):  
L. Ganesh ◽  
Arpita Mehta
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Resource Planning ◽  
Survey Instrument ◽  
Medium Size ◽  
Cover Letter ◽  
Erp Implementation ◽  
Critical Success ◽  
Future Work

Many quantitative and qualitative studies have been conducted on Enterprise Resource Planning (ERP) implementation in Large Enterprise (LEs) and Small and Medium-size Enterprises (SMEs) to capture the full benefits of ERP systems, but a survey instrument for identification of the Critical Success Factors (CSFs) that contribute in the success of ERP implementation at Indian SMEs still does not exist. This paper develops an ERP implementation success survey instrument (questionnaire) by identifying thirty CSFs for the success of ERP implementation at Indian SMEs. This paper proposes a framework in terms of one scenario to explore the 30 CSFs that determine the success of ERP implementation at Indian SMEs. A quantitative survey based method was used to collect the data from the Indian ERP consultants (respondents). The data collected were analyzed using statistical techniques. Respondents are required to respond to each item (statement) on a Likert five point scale of agreement and disagreement. Whole questionnaire is divided in to five parts Cover Letter, General Proforma, Conceptual Framework, Survey Items and One open ended question supported by thank you letter. Findings are discussed for the future work to bridge the current literature gap and provide practical advice for both ERP academics and practitioners.

Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Solution Implementation in SMEs

2010 ◽  
pp. 412-431
Author(s):  
Simona Sternad ◽  
Samo Bobek ◽  
Zdenko Dezelak ◽  
Ana Lampret
Keyword(s):  
Case Studies ◽  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Implementation Process ◽  
Resource Planning ◽  
Point Of View ◽  
Critical Success ◽  
Complex Process

Enterprise resource planning (ERP) solution implementation is a complex process, that requires substantial resources and efforts, and yet the results are very uncertain. The ERP hype has already reached SMEs, so the authors have examined the strategies, methods and critical success factors from SMEs point of view. The results of our survey in SMEs in Slovenia have shown that SMEs have to pay attention to different critical success factors in different phases of the implementation process. Moreover, there are differences in implementation process as opposed to large companies. Case studies of two SMEs have shown similar results. Recommendations for future SME implementations and comments of our findings can be found in conclusion.

KESUKSESAN DAN KEGAGALAN IMPLEMENTASI SISTEM ERP: APAKAH KESALAHAN PERANTI LUNAK?

2015 ◽  
Vol 8 (1) ◽  
pp. 36
Author(s):  
Wahyu Agus Winarno
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp Implementation ◽  
Critical Success ◽  
Use Of Resources ◽  
Production And Distribution ◽  
Effective Use

Enterprise Resource Planning (ERP) are information systems that destined for firm manufacturing and also service that gets role to integrate and automates business process that is engaged operation aspect, production, and distribution at firm. ERP systems is a packaged business software system that enables a company to manage the efficient and effective use of resources and providing a total integrated solution for the organization's information-processing needs. But, ERP systems success own is not easily to be reached, because ERP software is not something that while is assembled/ implementation gets to walk success by itself. In this article tries to identify critical success factors (CSFs) ERP implementation. There are 14 CSFs and 10 failure factors that shall be regarded in the ERP Implementation. Keywords: ERP; ERP Implementation; critical success factors.

A Compilation and Analysis of Critical Success Factors for the ERP Implementation

2020 ◽  
Vol 16 (2) ◽  
pp. 107-133 ◽  
Author(s):  
Mohamed-Iliasse Mahraz ◽  
Loubna Benabbou ◽  
Abdelaziz Berrado
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Resource Planning ◽  
Research Field ◽  
Planning System ◽  
Current Status ◽  
Erp Implementation ◽  
Critical Success ◽  
Complex Process

Nowadays, the adoption of a new enterprise resource planning system is a highly complex process, and it is not as easy as people imagine. It is a challenging task that requires rigorous efforts, careful thinking, and proper planning. Likewise, it demands a detailed analysis of such factors that are critical to the implementation. The field has sparked an immense interest in the research community, and hence several previous studies have tried to assess the current status of these systems and address some issues in the literature reviews. First, the research aims to conduct a comprehensive literature survey, in order to address some issues related to the implementation and management of ERP, and point out overall trends. Afterwards, we tried to provide a contribution to the research field of the critical success factors (CSFs) of ERP projects based on a systematic approach to review a large number of refereed papers published between 2006 and 2018 on ERP from which a large number of documents relating to CSFs on ERP were extracted, and selected for analysis. From that review, we led a survey through which we tried to investigate and examine the different critical success factors that need to be considered to ensure the success of ERP systems.

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