Supervisor monitoring and subordinate work attitudes: a need satisfaction and supervisory support perspective

2020 ◽  
Vol 41 (8) ◽  
pp. 1089-1105
Author(s):  
Madhurima Mishra ◽  
Koustab Ghosh
Keyword(s):  
Job Satisfaction ◽  
Work Attitudes ◽  
Need Satisfaction ◽  
Supervisory Support ◽  
Affective Organizational Commitment ◽  
Content Type ◽  
Psychological Need ◽  
Perceived Supervisory Support ◽  
The Relationship ◽  
Psychological Need Satisfaction

PurposeDrawing on self-determination theory and organizational support theory, the present study explored how two styles of supervisor monitoring, namely, interactional and observational, differently impact job satisfaction and affective organizational commitment of subordinates. In addition, the mediating roles of psychological need satisfaction from the supervisor and perceived supervisory support were also investigated.Design/methodology/approachResponses were collected from 183 full-time employees through a web-based survey, and data were analyzed using partial least squares structural equation modeling (PLS-SEM).FindingsResults indicate that interactional monitoring positively influences psychological need satisfaction from the supervisor and perceived supervisory support, while observational monitoring negatively influences psychological need satisfaction from the supervisor and perceived supervisory support. Psychological need satisfaction from the supervisor fully mediates the relationship between interactional monitoring and affective organizational commitment, while perceptions of supervisory support partially mediate the relationship between the two monitoring styles and job satisfaction.Research limitations/implicationsThe findings of the study need to be interpreted with caution as causality could not be inferred due to the cross-sectional nature of the study.Practical implicationsSupervisors are advised to adopt an interactional style of monitoring, as it favorably influences the work attitudes of subordinates.Originality/valueThe present study is one of the few works that have examined the differential impact of supervisor monitoring styles on subordinates' work outcomes.

The link between perceptions of fairness, job training opportunity and at-will employees’ work attitudes

2019 ◽  
Vol 43 (3/4) ◽  
pp. 375-397 ◽  
Author(s):  
Hyunkang Hur ◽  
Hyesong Ha
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Distributive Justice ◽  
Procedural Justice ◽  
Work Attitudes ◽  
Organizational Practices ◽  
Affective Organizational Commitment ◽  
Content Type ◽  
The Relationship ◽  
At Will

Purpose This study aims to investigate the relationship between three organizational practices (distributive justice, procedural justice and potential growth opportunity) and at-will employees’ work attitudes (job satisfaction and affective organizational commitment). Design/methodology/approach The data for the analysis are derived from the 2000 GeorgiaGain Survey. Multinomial logit model is used to examine the relationship of three organizational practices to reduce job insecurity and to promote at-will employees’ work attitudes. Findings This study demonstrated that at-will employees responded positively with job satisfaction or affective organizational commitment if they perceived a strong perception of organizational practices fairly and properly, in the form of providing distributive justice (affective organizational commitment), procedural justice (job satisfaction and affective organizational commitment) and offering career development opportunity (affective organizational commitment). Originality/value By using a unique data set of US public employees who felt limited job security protection through at-will employment policy reform, this study has enhanced our understanding of how at-will employee group in US state government would respond to different organizational practices which is currently limited.

Impact of perceived corporate social responsibility on attitudes and behaviors of pharmacists working in MNCs

Humanomics ◽  
2017 ◽  
Vol 33 (4) ◽  
pp. 453-469 ◽  
Author(s):  
Muhammad Khaleel ◽  
Shankar Chelliah ◽  
Sana Rauf ◽  
Muhammad Jamil
Keyword(s):  
Corporate Social Responsibility ◽  
Organizational Commitment ◽  
Supervisory Support ◽  
Content Type ◽  
Attitudes And Behaviors ◽  
Perceived Supervisory Support ◽  
And Behaviors ◽  
Corporate Social ◽  
The Relationship

Purpose This study aims to find out how corporate social responsibility (CSR) initiatives are perceived by pharmacists and how it influences employees’ organizational commitment and organizational citizenship behavior (OCB) and role of perceived supervisor support in the study. Design/methodology/approach Pharmacists of different hierarchical levels from five multinational pharmaceutical industries in Pakistan were selected as study samples. Data were collected from 136 pharmacists working in Punjab Region. PLS-SEM was used to test the hypotheses. Findings The results from this study found that CSR was a predictor of affective organizational commitment (AOC) and OCB. AOC fully mediates the relationship between CSR and OCB. While perceived supervisory support did not moderate the relationship between AOC and OCB. Pharmaceutical firms can promote commitment toward organization and OCBs by initiating CSR activities. Research limitations/implications This research is one of the innovative studies that empirically examine the predicting role of CSR and moderating role of perceived supervisory support on employees’ attitude and behaviors in the pharmaceutical companies’ context. Moreover, this research will also help the management by adopting CSR activities as core element in shaping employees attitudes and behaviors. Originality/value It is a significant study shifting the focus of research into organizational behavior context and further influences employee’s attitudes and behavior because of perceived CSR in the pharmacy industry.

Attitude Toward Online Relationship Formation and Psychological Need Satisfaction: The Moderating Role of Loneliness

2019 ◽  
Vol 123 (5) ◽  
pp. 1887-1903
Author(s):  
Chin-Siang Ang
Keyword(s):  
Critical Role ◽  
Psychological Needs ◽  
Need Satisfaction ◽  
Self Report ◽  
Relationship Formation ◽  
Psychological Need ◽  
The Relationship ◽  
Moderating Role ◽  
Psychological Need Satisfaction

Our study explores the moderating role of loneliness in the relationship between attitude toward online relationship formation and psychological need satisfaction in online friendships. Participants included 1572 adolescents who completed self-report measures of loneliness, attitude toward online relationship formation, and psychological need satisfaction in online friendships. As hypothesized, attitude toward online relationship formation was positively related to psychological need satisfaction in online friendships. Results of moderation also demonstrated that lonely adolescents would report more positive attitude toward online relationship formation and higher psychological need satisfaction in online friendships compared to adolescents with nonlonely. Overall, these results extend self-determination theory’s contentions regarding the critical role of socialization initiatives to increase the fulfilment of psychological needs for adolescents, regardless of whether the relationship was formed through the Internet or in-person.

scholarly journals Cultural Differences in the Relationships Among Autonomy Support, Psychological Need Satisfaction, Subjective Vitality, and Effort in British and Chinese Physical Education

2010 ◽  
Vol 32 (5) ◽  
pp. 655-673 ◽  
Author(s):  
Ian M. Taylor ◽  
Chris Lonsdale
Keyword(s):  
Physical Education ◽  
Cultural Differences ◽  
Autonomy Support ◽  
Psychological Needs ◽  
Need Satisfaction ◽  
Subjective Vitality ◽  
Chinese Sample ◽  
Psychological Need ◽  
The Relationship ◽  
Psychological Need Satisfaction

Using basic psychological needs theory (BPNT; Ryan & Deci, 2000) as our guiding framework, we explored cultural differences in the relationships among physical education students’ perceptions of teacher autonomy support, psychological need satisfaction, subjective vitality and effort in class. Seven hundred and fifteen students (age range from 13 to 15 years) from the U.K. and Hong Kong, China, completed a multisection inventory during a timetabled physical education class. Multilevel analyses revealed that the relationships among autonomy support, subjective vitality and effort were mediated by students’ perceptions of psychological need satisfaction. The relationship between autonomy support and perceptions of competence was stronger in the Chinese sample, compared with the U.K. sample. In addition, the relationship between perceptions of relatedness and effort was not significant in the Chinese students. The findings generally support the pan-cultural utility of BPNT and imply that a teacher-created autonomy supportive environment may promote positive student experiences in both cultures.

Perceived supervisory support and service recovery performance

2016 ◽  
Vol 8 (3) ◽  
pp. 298-316 ◽  
Author(s):  
Wanny Oentoro ◽  
Patchara Popaitoon ◽  
Ananchai Kongchan
Keyword(s):  
Personality Traits ◽  
Call Centers ◽  
Service Recovery ◽  
Emotional Stability ◽  
Supervisory Support ◽  
Content Type ◽  
Perceived Supervisory Support ◽  
Service Recovery Performance ◽  
Recovery Performance ◽  
The Relationship

Purpose The purpose of this paper is to investigate the moderating effect of personality traits (i.e. extraversion and emotional stability) toward the relationship between perceived supervisory support (PSS) and employees’ service recovery performance (SRP) in call centers. Design/methodology/approach Self-administered questionnaires were distributed to call center in service organizations located in Thailand. Moderated regression analysis and the follow-up analyses were employed to test hypotheses. Findings The findings reveal that emotional stability moderates the relationship between PSS and employees’ SRP. Unexpectedly, no evidence was found that extraversion moderates the service performance relationship. Research limitations/implications The limitations include generalizability and the neglect of other personality traits that could influence SRP. Future research could validate the study in different countries and examine the moderating roles of other personality traits in the SRP model. Practical implications This study provides insights for people management managers that SRP of employees with high emotional stability could be enhanced and diminished corresponding to the level of supervisory support. Therefore, attention should be paid to this particular group of call centers for their contribution that could be maximized if they received high support from supervisors. Originality/value Previously, little attention has been given to understand the role of personality traits on SRP. In doing so, this research contributes to the literature by investigating the moderating roles of emotional stability and extraversion on employees’ SRP.

The elephant in the room: exploring the motivational antecedents of servant leadership

2020 ◽  
Vol 41 (5) ◽  
pp. 637-652
Author(s):  
Joshua Paas ◽  
Rob F. Poell ◽  
Saša Batistič
Keyword(s):  
Servant Leadership ◽  
Need Satisfaction ◽  
Online Questionnaire ◽  
Motivation To Lead ◽  
Content Type ◽  
Psychological Need ◽  
Confirmatory Factor ◽  
Positive Work Environment ◽  
The Relationship ◽  
Positive Work

PurposeThis paper aims to examine how psychological need satisfaction (PNS) relates to the display of servant leadership (SL) behavior through the motivation to serve (MTS) and non-calculative motivation to lead (MTL).Design/methodology/approachData were collected using an electronic online questionnaire completed by 125 individuals from various organizations and industries. Data were analyzed using confirmatory factor analysis (CFA) and regression analysis.FindingsPNS, MTS and non-calculative MTL were found to relate positively to the display of SL behavior. Moreover, both MTS and non-calculative MTL were found to mediate fully the relationship between PNS and SL.Originality/valueThis study is one of the first to investigate the motivational antecedents of SL. Moreover, it is the first to empirically study PNS as an antecedent of SL. The findings emphasize the importance of a leader's PNS in their motivation to display SL behavior, implying that a positive work environment is conducive to SL.

From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mingfei Li ◽  
Shanshan Huang ◽  
Aimin Deng ◽  
Billy Bai ◽  
Shoujiang Zhou
Keyword(s):  
Quality Of Life ◽  
Need Satisfaction ◽  
Self Determination ◽  
Customer Participation ◽  
Citizenship Behaviors ◽  
Content Type ◽  
Psychological Need ◽  
Customer Outcomes ◽  
Psychological Need Satisfaction

Purpose Drawing on self-determination theory and insights from the literature on service-dominant (S-D) logic and value co-creation, this paper aims to investigate the impacts of an S-D orientation on positive customer outcomes (i.e. customer participation behaviors, customer citizenship behaviors and quality of life) and the underlying mechanisms of these effects. Design/methodology/approach Custom travel service (CTS) was chosen as the research setting. In total, 303 valid questionnaires were gathered from tourists in China. The partial least squares structural equation modeling approach was used for model estimation. Findings Tourism firms’ S-D orientation positively influences customer participation behaviors via customer psychological need satisfaction (i.e. perceived autonomy, competence and relatedness), customer citizenship behaviors via perceived relatedness and customer quality of life via perceived autonomy and perceived competence. Research limitations/implications Although the impact of S-D orientation is studied in the CTS context, this study illustrates how firms embracing S-D logic can facilitate value co-creation and customer quality of life, presenting a more precise picture for academics and practitioners. Originality/value This paper is the first attempt to empirically examine the relationships among S-D orientation, customer value cocreation and quality of life. The relevance of customer psychological need satisfaction is acknowledged in this study.

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