Automating services with speech recognition over the public switched telephone network: human factors considerations

1991 ◽  
Vol 9 (4) ◽  
pp. 574-585 ◽  
Author(s):  
D. Karis ◽  
K.M. Dobroth
1992 ◽  
Vol 36 (14) ◽  
pp. 1050-1050
Author(s):  
Monica Marics ◽  
Mary R. Smith

Plain Old Telephone Service (POTS) is undergoing many changes. The phones themselves may no longer be “plain”; the service is no longer limited to just connecting two voices. This forum concentrates on the design, evaluation, and standardization of telephone-based interfaces. There are four central topics: (1) the current design issues with treating the telephone as an interface for users of many services; (2) the concerns of national and international standards bodies for phone-based interfaces; (3) the human factors issues surrounding the incorporation of speech synthesis and speech recognition into the telephone network; and (4) innovative design responses to current limitations. Overall is a trend from POTS to pixels.


2005 ◽  
Author(s):  
James C. Card ◽  
Clifford C. Baker ◽  
Kevin P. McSweeney ◽  
Denise B. McCafferty

Since the 18th century, Classification Societies have served the public interest by promoting the security of life, property, and the natural environment. This has been accomplished primarily through the development and verification of standards for the design, construction, and maintenance of marine facilities, however, new insights gained over the past decade have motivated maritime safety organizations to better address the contribution of the human element to maritime casualties and accidents.


Res Publica ◽  
1989 ◽  
Vol 31 (2) ◽  
pp. 181-188
Author(s):  
Louis Vanvelthoven

Opening up as many sources of information as possible is particularly conducive to the development of workable policy plans and to efficient decision-making in a democratic political system. It follows that MPs can greatly benefit from using computerized information systems.As far as the parliamentary activities are concerned, we can distinguish between internal and external information flow. The contents of the parliamentary documents, the procedure for processing them and the information on the parliamentary control are part of the internal information flow. The external information on the other hand refers to the relations between the MPs and the executive and the judiciary branches, supranational and international institutions as well as the library.To date, the House of Representatives has been the only assembly that has set up a computerized information system . The data bases of the House comprise : the parliamentary documents and the state of advancement of all proceedings linked to these documents (bath in the House and in the Senate) until the publication of the text in the official state journal. Other databases relate to the parliamentary control : interpellations, motions, oral questions and the entire text of the written parliamentary questions.The record of the House will also be stored in a data base giving references. The library fund has been integrated in the interlibrary network DOBIS-LIBIS.  A data base was also designed for the press information, and linked to an image processing system.What has been realized in the House to date must also be feasible for the other parliamentary assemblies. Viewed from that perspective, it seems advisable that data bases be centralized in one parliamentary information DP centre. Access to this centre should be particulary user-friendly and uniform, so much so that all MPs can make maximum use of it.The system set up by the House meets with an ever increasing demand from other possible users. In this context, attention should be drawn to the interconnection of this system with other parliamentary assemblies, the extension of the system to other users in the House ofthe MPs and the external access to the system via the telephone network: direct access for the universities, and for certain public and private institutions and individual MPs, and the BISTEL and/ or VIDEOTEX access.The majority of the public data bases linked to the telephone network can be interrogated via the BISTEL system, hut many interesting applications are not accessible via the telephone network as they function in closed circuits.Opening up data bases by linking them to the telephone network, implies that the problem of cost and privacy be carefully examined. As to privacy, we should reflect on the public or confidential character of the data and its consequences, on safeguarding the information stored in the system and on the evolution ofcommunications technology from the perspective of a continental European communications network.


This chapter is devoted to recap the key findings in each chapter of the book. It also reflects on the findings with their relevance to technology adoptions and related human factors that could jeopardize the objectives of ICT utilization in the public sector. In addition, the chapter highlights some pertinent issues in adoption and using of ICT to carry out obligatory works ranging from service deliveries to meeting other non-service demands by the public mass at large. Therefore, this chapter touches on different aspects of what has been pointed out in each chapter of the book and lastly provides some crucial suggestions and recommendations that can be used for enhancement of ICT adoption and implementation in the public sector.


Author(s):  
D. Yashchin ◽  
S. Basson ◽  
N. Lauritzen ◽  
S. Levas ◽  
A. Loring ◽  
...  

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