Research on Relationship Quality of Supply Chain Partners Based on Fuzzy Comprehensive Evaluation

2008 ◽  
Author(s):  
Quanxi Li ◽  
Yong Su ◽  
Yilei Pei
Keyword(s):  
Supply Chain ◽  
Relationship Quality ◽  
Comprehensive Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Quality Of Supply

scholarly journals SUPPLIER FAIRNESS PERCEPTION AS A MEDIATING FACTOR IN THE SUPPLIER ROLE PERFORMANCE—THE RELATIONSHIP QUALITY OF SUPPLY CHAIN

2021 ◽  
Author(s):  
YU-LING SUN ◽  
YI-DI LI ◽  
HONG WANG
Keyword(s):  
Supply Chain ◽  
Relationship Quality ◽  
Positive Impact ◽  
Agricultural Product ◽  
Role Performance ◽  
Fairness Perception ◽  
Related Data ◽  
Quality Of Supply ◽  
The Relationship

Suppliers play an important role in the agricultural product supply chain and their behavior could influence significantly relationship quality of supply chain. However, the role performance of agricultural product suppliers is usually ignored, which affects the decision-making establishment of relationship quality among supply chain members. In addition, fairness perception by agricultural product suppliers will also affect the quality of supply chain relationships. This work takes the agricultural product supply chain as the research object and investigates how the supplier role performance affects the relationship quality of supply chain. An empirical study is conducted through questionnaire-related data based on the model. The research results show that supplier role performance has a significant positive effect on the relationship quality, and the distributive fairness of supplier has a significant intermediary effect on both supplier role performance and relationship quality of the supply chain. In addition, price satisfaction has a positive impact on commitments when considering the fairness perception of suppliers.

Study on Supply Chain Oriented Service Quality Evaluation of E-Commerce

2013 ◽  
Vol 798-799 ◽  
pp. 971-974
Author(s):  
Yang Tong ◽  
Qing Liu ◽  
Hai Qing Jiang
Keyword(s):  
Supply Chain ◽  
Service Quality ◽  
Evaluation Method ◽  
Comprehensive Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Quality Level ◽  
Comprehensive Evaluation Method ◽  
Service Quality Evaluation ◽  
Working Out

Quality has been attracting growing attention after entering the 21st century. The paper studies the service quality of supply chain based on the SERVQUAL model by the adoption of fuzzy comprehensive evaluation method in the light of working out the service quality level in the eyes of customers, which may consequently improve the service quality of the supply chain as well as of e-Commerce Website.

scholarly journals THE INFLUENCE OF SUPPLIER FAIRNESS PERCEPTION AND TRUST ON THE RELATIONSHIP QUALITY OF AGRICULTURAL PRODUCT SUPPLY CHAIN

2021 ◽  
Author(s):  
YU-LING SUN ◽  
ZE-YU ZHU ◽  
HUI YANG
Keyword(s):  
Supply Chain ◽  
Relationship Quality ◽  
Positive Impact ◽  
Agricultural Product ◽  
Direct Impact ◽  
Fairness Perception ◽  
Supply Chain Relationships ◽  
The Relationship ◽  
Agricultural Supply

Suppliers are important members of the agricultural product supply chain, and their behavior decisions may have a certain impact on the sustainable development of the agricultural product supply chain. From the perspective of agricultural product supplier trust, this paper studies the direct impact of agricultural product supplier trust on relationship quality and the indirect impact of supplier fairness perception on relationship quality. Based on the survey data of agricultural product suppliers, this paper uses the structural equation model method for empirical analysis. The analysis results show that fairness perception and trust perception have a significant positive impact on the quality of agricultural supply chain relationships, among which trust perception has a positive direct impact on the quality of agricultural supply chain relationships, while fairness perception has indirect influence on the quality of agricultural supply chain relationships through trust. In addition, information sharing, price satisfaction, income level and environmental certainty have a significant positive impact on suppliers’ fairness perception. Therefore, sellers comprehensively consider the fairness perception and trust perception of suppliers, which will help improve the relationship quality of the supply chain.

scholarly journals Logical analysis of the impact of supply chain relationship quality on the growth performance of start-ups

2020 ◽  
Vol 214 ◽  
pp. 03017
Author(s):  
He JIANG ◽  
Yonghui CAO
Keyword(s):  
Supply Chain ◽  
Growth Performance ◽  
Strategic Partnership ◽  
Enterprise Growth ◽  
Quality Of Supply ◽  
Fierce Competition ◽  
Start Ups ◽  
The Impact ◽  
The Relationship

Due to the dilemma of “new entry defects” in the newly established enterprises, they are limited in developing new resources and cannot meet the increasingly fierce competition needs. Therefore, it is necessary to establish a stable strategic partnership by seeking external organizations, so as to obtain the necessary resources for the growth and development of the enterprise itself. Based on Penrose’s theory of enterprise growth, this paper analyzes the relationship between the quality of supply chain relationship and the growth performance of start-ups from three aspects, in order to reveal the internal logic that the quality of supply chain relationship affects the growth performance of start-ups.

scholarly journals Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

Logistics ◽  
2021 ◽  
Vol 5 (4) ◽  
pp. 69
Author(s):  
Anastasia D. Mitropoulou ◽  
Giannis T. Tsoulfas
Keyword(s):  
Supply Chain ◽  
Substantial Improvement ◽  
High Quality ◽  
Customer Expectations ◽  
Turbulent Times ◽  
Logistics Services ◽  
Quality Of Supply ◽  
Online Shops ◽  
Channel Structures

Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using these services and their perceptions about the received services are being evaluated. Methods: A modified approach of the well-known model SERVQUAL is suggested and used in the case of Greek online supermarkets. Thus, an initial contribution of this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results: The results show that customers’ expectations are exceeding their experiential perceptions in all the examined fields, and therefore there is room for substantial improvement. The study identified areas in which supermarkets’ online shops are close to meeting customer expectations and areas in which they fall far short. Conclusions: Competition is expected to become more intense and efficient supply chains that provide services of high quality will have a determinant role to play. Moreover, online supermarkets will have to rethink of their omni-channel structures to maintain and increase their market share. This is of particular importance during turbulent times such as the ones we are experiencing now.

Application of Analytic Hierarchy Process in the Steel Industry

2013 ◽  
Vol 683 ◽  
pp. 686-689
Author(s):  
Yang Liu ◽  
Guo Ping Cheng
Keyword(s):  
Supply Chain ◽  
Steel Industry ◽  
Default Risk ◽  
Comprehensive Evaluation ◽  
Evaluation Model ◽  
Subjective Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Analytic Hierarchy ◽  
Supply Chain Financing ◽  
Hierarchy Process

Through analysing the indexs of the steel industry supply chain financing default risk, the article establishes a multi-level fuzzy comprehensive evaluation model for the steel industry supply chain financing default risk. Application examples show that the model overcomes the defect of subjective evaluation. It’s a rational and effective tool to assess the default risk of the steel industry supply chain financing.

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