Relations among employees' perceived supervisory support, perceived organizational support, and organizational citizenship behaviors: The moderating role of supervisor's organizational embodiment and organizational embeddedness

2013 ◽  
Author(s):  
Ming-jian Zhou ◽  
Na Liu
Keyword(s):  
Organizational Citizenship ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Organizational Citizenship Behaviors ◽  
Supervisory Support ◽  
Citizenship Behaviors ◽  
Perceived Supervisory Support ◽  
Organizational Embeddedness ◽  
Moderating Role

scholarly journals The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning

2014 ◽  
Vol 10 (2) ◽  
pp. 81-102 ◽  
Author(s):  
Sheida Soltani ◽  
Naeimeh Elkhani ◽  
Vahid Khatibi Bardsiri
Keyword(s):  
Organizational Citizenship ◽  
Enterprise Resource Planning ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Civic Virtue ◽  
Resource Planning ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behaviors ◽  
Continuance Intention ◽  
Research Attention

Although perceived organizational support (POS) and organizational citizenship behaviors (OCBs) have long received research attention, little is known of the effects of POS and OCBs in the IS usage context, specifically in the context of enterprise resource planning (ERP) continuance. In this study, the authors integrate three research streams, including POS, OCBs, and ERP continuance intention into one model in order to investigate whether POS and OCBs: altruism, conscientiousness, courtesy, civic virtue, and sportsmanship affect ERP users' continuance intention. Grounded on social exchange theory (SET), this study examined the influence of POS on OCBs, satisfaction, and continuance. In addition, the authors also assessed the mediating effects of OCBs between POS and continuance. A survey utilizing a questionnaire was used to collect data and a total of 250 usable responses were analyzed by using partial least squares (PLS). The authors found that POS indirectly influence continuance intention through satisfaction and OCBs. Conscientiousness, civic virtue, and sportsmanship mediated the relationship between POS and continuance intention, but altruism and courtesy do not. Also, a number of implications for both researchers and managers are proposed.

Sign in / Sign up

Export Citation Format

Share Document