The main purpose of this paper was to find out how globalization has influenced learning process improvement in Nigeria and Pakistan. Identify the impact of Globalization in the educational reform revolution, service, delivery of scholars/ research in Higher education. Qualitative research methodology was used as it focuses on the need to document a set of policies, reforms and practices that will focus on changes as a result of Globalization with particular reference to Nigeria and Pakistan. It also includes identifying the role education can play in equipping individuals to participate more fully in their countries development and positioning the two countries to participate in global economy. The major conclusions drawn from this paper were Globalization has opened up a wider horizon in teaching. research and academic linkages for the two countries. Learning opportunities have improved remarkably since the advent of information technology and Globalization process. Indigenous knowledge has been promoted and enrolment has tripled. On the basis of the above findings the following recommendations were made:(1) Investment in areas of research and ICT that will enhance teaching / learning process is needed. Innovation and leadership two qualities in greatest need within the two countries education sector. Stronger partnership needs to be developed between local universities and foreign universities.
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach