The impact of digitalization on business processes: case study: Kosovo SMEs

2018 ◽  
Author(s):  
Ylber Limani ◽  
Edmond Hajrizi ◽  
Rina Sadriu
Keyword(s):  
Business Processes ◽  
The Impact

IT, Business Processes & Performance

2010 ◽  
pp. 50-77
Author(s):  
Robert van Wessel
Keyword(s):  
Balanced Scorecard ◽  
Business Performance ◽  
Business Processes ◽  
Specific Method ◽  
The Balanced Scorecard ◽  
Case Study Analysis ◽  
It Value ◽  
General Business ◽  
The Impact

This chapter describes literature about IT investments, and the impact of IT on the performance of a firm. The reason for this study is that effects of IT standards, which are an integral part of IT, will be investigated in several case studies. Supporting the case study analysis, a method will be adopted that is used to assess business performance from IT in general. Business performance in general can be assessed from different angles, such as financial performance, process performance and transaction performance. Literature from various disciplines shows the complexity of and the disagreement as regards measurement and description of business performance. However, it is generally accepted that these impacts can be assessed best at the intermediate level: that of business processes. After the introduction, literature dealing with IT value and business performance will be discussed. Then a specific method, the Balanced Scorecard, will be dealt with and an explanation is given why we used it in this research. This chapter concludes with a look at the concept of flexibility, as part of business performance, and what it means in relation to IT standards.

Applying Mobile Technologies to Banking Business Processes

2011 ◽  
pp. 778-792
Author(s):  
Dinesh Arunatileka
Keyword(s):  
Service Delivery ◽  
Mobile Devices ◽  
Major Part ◽  
Business Processes ◽  
Mobile Technologies ◽  
Battery Life ◽  
Screen Size ◽  
Banking Business ◽  
The Impact

This chapter discusses the impact of mobile technologies on service delivery processes in a banking environment. Advances in mobile technologies have opened up numerous possibilities for businesses to expand their reach beyond the traditional Internet-based connectivity and, at the same time, have created unique challenges. Security concerns, as well as hurdles of delivering mobile services “anywhere and anytime” using current mobile devices with their limitations of bandwidth, screen size and battery life are examples of such challenges. Banks are typically affected by these advances as a major part of their business deals with providing services that can benefit immensely by adoption of mobile technologies. As an example case study, this chapter investigates some business processes of a leading Australian bank in the context of application of mobile technologies.

scholarly journals Empowering Business Process Improvement of Kue Basah Ny. Anong in Cianjur, West Java

2020 ◽  
Vol 2 (2) ◽  
pp. 62-74
Author(s):  
Cynthia Yuni Luis ◽  
Winston Purnama ◽  
Hans Nicholas ◽  
Vincent Jonathan ◽  
Arvin Victor Maruli ◽  
...  
Keyword(s):  
Community Development ◽  
Human Resource ◽  
Business Process ◽  
Business Processes ◽  
Development Project ◽  
Community Members ◽  
Business Partners ◽  
Business Model Canvas ◽  
The Impact

SMEs in Indonesia have given a significant monetary contribution to the Indonesian economy. In our Community Development case study in Cianjur, some of the community members showed enthusiasm in SME business. In this study, the case was observed through Kue Basah Ny. Anong, which was the business’ brand name. In Indonesia itself, the obstacles of SME businesses were inefficient and ineffective business processes to enhance their business growth. These drawbacks were also found in Kue Basah Ny. Anong. These Community Development activities were held to improve their business process on operational, financial, marketing, and human resource aspects. Firstly, in the operational aspect, the activities were to improve food hygiene and standardization. Secondly, in the financial aspect, this Community Development project provided training and facilitation to make daily financial bookkeeping to monitor their business progress. In the marketing aspect, the assistance was to find other alternative marketing strategies to expand marketing through social media and WhatsApp. This tool was considered effective as the consumers in Cianjur possessed mobile phones. In the human resource aspect, training was provided to Mrs. Anong’s family members to promote their business and products to potential business partners and consumers. From the Community Development intervention, the impact was a better business model canvas and approach toward their customers and partners within six months of this Community Development project (one semester). The period of this Community Development project was from January to June 2020.

Six-Sigma Challenges in Services With Human-Based Data: An Investigative Case Study for Clients’ Satisfaction in Gas Company

2019 ◽  
Author(s):  
Mohammad Pourgol-Mohamad
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Business Processes ◽  
Industrial Sector ◽  
Human Data ◽  
Industrial Sectors ◽  
Data Limitations ◽  
Six Sigma Methodology ◽  
The Impact

Abstract Improvement of business processes, increasing customer satisfaction, and reducing organizational costs are important issues that institutions deal with. In this context, six sigma methodology has been considered as a systematic approach to achieve these goals by many organizations. In recent years, non-industrial sectors, where human data are involved, have also applied this technique to improve their processes quality. For application of six sigma procedure for non-industrial issues, there are several challenges that are not encountered in the conventional implementation of Six Sigma procedure. Most of these challenges are experienced on gathering the human (operators, experts) expressed data required for the six sigma projects on the phase of measurement and analysis. The challenges identification and analysis give the ability to address them and provide practical solutions. In this study, in addition to different stages of the Six Sigma methodology, its implementation has been investigated in the non-industrial sector in the DMAIC phases. The challenges dealt with in this research include the impact of external factors on human data, limitations in the design of experiments for human data, qualitative data and discrete data as well as one-sided data. Also, considering a case study on the implementation of six sigma methodology to enhance customer satisfaction in an East Azerbaijan Gas company, strategies are presented for overcoming these obstacles.

Applying Mobile Technologies to Banking Business Processes

2009 ◽  
pp. 2188-2202
Author(s):  
Dinesh Arunatileka
Keyword(s):  
Service Delivery ◽  
Mobile Devices ◽  
Major Part ◽  
Business Processes ◽  
Mobile Technologies ◽  
Battery Life ◽  
Screen Size ◽  
Banking Business ◽  
The Impact

This chapter discusses the impact of mobile technologies on service delivery processes in a banking environment. Advances in mobile technologies have opened up numerous possibilities for businesses to expand their reach beyond the traditional Internet-based connectivity and, at the same time, have created unique challenges. Security concerns, as well as hurdles of delivering mobile services “anywhere and anytime” using current mobile devices with their limitations of bandwidth, screen size and battery life are examples of such challenges. Banks are typically affected by these advances as a major part of their business deals with providing services that can benefit immensely by adoption of mobile technologies. As an example case study, this chapter investigates some business processes of a leading Australian bank in the context of application of mobile technologies.

Architecture of an Integrated Regulatory Information Management Platform for Clinical Trials

2015 ◽  
pp. 163-201
Author(s):  
Ayan Choudhury
Keyword(s):  
Information Management ◽  
Business Processes ◽  
Management Platform ◽  
Regulatory Policies ◽  
Regulatory Affairs ◽  
Manufacturing Sectors ◽  
Regulatory Information ◽  
The Impact ◽  
Adaptive Trial

The pharmaceutical and medical manufacturing sectors have entered a period of disruptive transformation in the way regulatory affairs are conducted globally. The global clinical and regulatory landscape is evolving more quickly in this decade than ever before. The advent of adaptive trial designs, rolling submissions for indications, as well as the impact of regulatory policies in emerging markets, are influencing Pharma's ability to secure approvals efficiently and effectively and with required emphasis on safety and compliance. The impact of these changes on Regulatory Information Management can be significant over the next 5-7 years. Companies are rightfully asking what the transformation in business processes and technology might look like and what types of innovations they can adopt now to prepare them for the future state. The case study below introduces the need for an integrated Regulatory Information Management (RIM) platform, addressing key functionality of such an environment and describes the architecture & design consideration to industrialize such a platform.

scholarly journals Risk Evaluation of the Reengineering Projects: A Case Study Analysis

2018 ◽  
Vol 65 (2) ◽  
pp. 215-226 ◽  
Author(s):  
Nestor Shpak ◽  
Oleg Sorochak ◽  
Maryana Hvozd ◽  
Włodzimierz Sroka
Keyword(s):  
Risk Evaluation ◽  
Business Processes ◽  
Estimation Method ◽  
Risk Groups ◽  
Risk Level ◽  
Instrument Making ◽  
Case Study Analysis ◽  
The Impact ◽  
Theory Of Fuzzy Sets

Abstract Work objective includes the development of risk level estimation method for the implementation of the business processes reengineering projects at the instrument-making enterprises based on fussy set theory. The article analyzes and highlights the risks in the system of project management and reengineering programs for business processes at enterprises. The risk groups and their types that can arise during the reengineering of business processes at instrument-making enterprises are systematized and allocated, in particular: investment, financial, organizational, technical, technological, operational and informational. To assess the impact of these risks on the effectiveness of reengineering projects, a method based on the theory of fuzzy sets is proposed.

scholarly journals Evaluating the impact of ERP systems on SC performance with ISM

2017 ◽  
Vol 8 ◽  
pp. 101 ◽  
Author(s):  
Cristina López Vargas ◽  
Jenifer López García
Keyword(s):  
Supply Chain ◽  
Business Processes ◽  
Supply Chain Performance ◽  
Structural Modelling ◽  
Erp Systems ◽  
Erp System ◽  
Beneficial Effects ◽  
Comprehensive Framework ◽  
The Impact

<p class="Abstract">Most companies nowadays have already implemented on-premise or cloud -based ERP systems into their IT infraestrutures. These packages allow firms to integrate, standardize and execute the whole business processes in real time, improving their productivity and operational efficiency. Previous studies highlight their beneficial effects go beyond the single firm. Indeed, ERP system can assist supply‐chain partners to work in close coordination. In order to reach a better understanding in this matter, the present study aims to develop a comprehensive framework. This will represent the benefits derived from ERP adoption in Supply Chain performance. In doing so, we applied an interpretive structural modelling (ISM). Finally, we provide a case study that explores the viability of this framework.</p>

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