LAURA — LocAlization and Ubiquitous monitoRing of pAtients for health care support

Author(s):  
Alessandro Redondi ◽  
Marco Tagliasacchi ◽  
Matteo Cesana ◽  
Luca Borsani ◽  
Paula Tarrio ◽  
...  
Keyword(s):  
2020 ◽  
Vol 3 (3) ◽  
pp. 3900-3920
Author(s):  
Luana Gabriele Nilson ◽  
Antonia Angulo-Tuesta ◽  
Zulmira Maria de Araújo Hartz ◽  
Maria Cristina Marino Calvo

2020 ◽  
Vol 10 (13) ◽  
pp. 4653 ◽  
Author(s):  
Milana Bojanić ◽  
Vlado Delić ◽  
Alexey Karpov

Call center operators communicate with callers in different emotional states (anger, anxiety, fear, stress, joy, etc.). Sometimes a number of calls coming in a short period of time have to be answered and processed. In the moments when all call center operators are busy, the system puts that call on hold, regardless of its urgency. This research aims to improve the functionality of call centers by recognition of call urgency and redistribution of calls in a queue. It could be beneficial for call centers giving health care support for elderly people and emergency call centers. The proposed recognition of call urgency and consequent call ranking and redistribution is based on emotion recognition in speech, giving greater priority to calls featuring emotions such as fear, anger and sadness, and less priority to calls featuring neutral speech and happiness. Experimental results, obtained in a simulated call center, show a significant reduction in waiting time for calls estimated as more urgent, especially the calls featuring the emotions of fear and anger.


Author(s):  
Paul Stolee ◽  
Jessica Ashbourne ◽  
Jacobi Elliott ◽  
Sarah Main ◽  
Nicole Holland ◽  
...  

ABSTRACT We present the development of a regional dementia strategy in Southwestern Ontario, Canada. We worked with stakeholders in a regional health authority to develop a dementia strategy. We conducted interviews with persons with dementia and their care partners (n = 26) and health care administrators and policy makers (n = 33); and administered a priority-setting survey (n = 64). Both participant groups identified provider compassion, professionalism, and care in the early stages of dementia as system strengths. Both groups also highlighted a need for more integration and coordination, a need for more person-centred care, support for care partners, and more flexibility in the provision and receipt of services. The highest-ranked priorities were improving care partner support, improving access to care, and improving system-wide quality. We integrate these strengths, needs, and priorities in a strategic framework, “Whole Person, Whole Journey”. Organizations developing a dementia strategy may use this framework as a springboard for their own work.


2004 ◽  
Vol 2004 (0) ◽  
pp. 209-212
Author(s):  
Fumio MIZUNO ◽  
Tomoaki HAYASAKA ◽  
Yuichiro YAHAGI ◽  
Hiromi NAKAMURA ◽  
Toshihiko YOSHIDA ◽  
...  

2004 ◽  
Vol 73 (3) ◽  
pp. 243-249 ◽  
Author(s):  
Kiyomu Ishikawa ◽  
Nakao Konishi ◽  
Hidehiko Tsukuma ◽  
Satoko Tsuru ◽  
Akie Kawamura ◽  
...  

Author(s):  
FUMIO MIZUNO ◽  
TOMOAKI HAYASAKA ◽  
TOSHIHIKO YOSHIDA ◽  
KEN-ICHI TSUBOTA ◽  
SHIGEO WADA ◽  
...  

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