Load Management in Computer Networks as a Tool to Ensure the Quality of Service Delivery

2021 ◽  
Author(s):  
T. M. Tatarnikova ◽  
E. D. Poymanova
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Computer Networks ◽  
Load Management

scholarly journals Far from Fire: The service delivery quality gap plaguing Indonesian Ports

2017 ◽  
Vol 21 (1) ◽  
pp. 31
Author(s):  
Wayu Eko Yudiatmaja ◽  
Alfiandri Alfiandri ◽  
Rahmat Hidayat
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Research Results ◽  
Significant Difference ◽  
Riau Archipelago ◽  
Service Gap

This study analyzes the gap between expected and perceived services by ship passengers at the Sri Bayintan Port, Kijang, Riau Archipelago. The purpose of the paper is to examine the gap between expected and perceived service delivery by ship passengers in the Sri Bayintan Port.  To test the service gap, ServQual variables as postulated in Parasuraman, Zeithaml & Berry (1988) were used. The variables include tangibility, reliability, responsiveness, assurance, and empathy. Data were collected using a sample of 98 passengers, who were chosen at random. Research results showed that there is a significant difference between expected and perceived service delivery among   passengers who use Sri Bayintan port.  In particular, findings of this study showed that passengers were not satisfied with the quality of service delivery they received in Sri Bayintan Port.

Accountability and Quality of Service Delivery

2017 ◽  
pp. 7-20
Author(s):  
Tamer Samah Rabie ◽  
Samira Nikaein Towfighian ◽  
Cari Clark ◽  
Melani Cammett
Keyword(s):  
Quality Of Service ◽  
Service Delivery

Impact of Employees' Empowerment on Perceived Quality of Service Delivery in the Tertiary Health Institutions

2021 ◽  
pp. 2014-2030
Author(s):  
Michael Abayomi Fowowe ◽  
Kayode K. Arogundade
Keyword(s):  
Quality Assurance ◽  
Quality Of Service ◽  
Service Delivery ◽  
Health Sector ◽  
Healthcare Services ◽  
Perceived Quality ◽  
Health Institutions ◽  
Market Needs ◽  
Acute Healthcare

In this current 21st-century global competitive market, employee empowerment plays a significant role in building the internal resource-based capacity of business survival towards meeting and exceeding ever-increasing market needs. The tertiary health institutions saddled with the responsibility of providing acute healthcare services significantly require effective commitment of their healthcare workers in promoting quality of service delivery towards achieving result-oriented healthcare quality assurance outcome. However, the Nigerian health sector has been characterised with diverse challenges in sustaining quality assurance due to lack of leadership commitment in empowering caregivers in the sector effectively. To a large extent, this has weakened the adequate performance of employees, and also, contributed to the observed increase in morbidity and mortality rate in the Nigerian health centres. This aim of this paper is to critically analyse the impact of employees' empowerment on the perceived quality of service delivery in the context of the Nigerian healthcare institutions.

scholarly journals Service Level Agreement Violation Preventive Task Scheduling for Quality of Service Delivery in Cloud Computing Environment

2020 ◽  
Vol 178 ◽  
pp. 375-385
Author(s):  
Ismail Zahraddeen Yakubu ◽  
Zainab Aliyu Musa ◽  
Lele Muhammed ◽  
Badamasi Ja’afaru ◽  
Fatima Shittu ◽  
...  
Keyword(s):  
Cloud Computing ◽  
Quality Of Service ◽  
Service Delivery ◽  
Task Scheduling ◽  
Service Level Agreement ◽  
Service Level ◽  
Computing Environment ◽  
Cloud Computing Environment

A Trust Based Secure and Privacy Aware Framework for Efficient Taxi and Car Sharing System

2018 ◽  
Vol 2 (1) ◽  
pp. 34-47 ◽  
Author(s):  
Oladayo Olakanmi ◽  
Sekoni Oluwaseun
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Private Information ◽  
Autonomous Vehicles ◽  
Trust Model ◽  
Security And Privacy ◽  
Car Sharing ◽  
Perfect Model ◽  
Taxi Service

This article describes how taxi service is an essential means of mobility in many cities. Recent findings show that average automobile owners utilize their vehicles for only 5% of its time in a day. Therefore, the advent of autonomous vehicles and car sharing will make it possible for owners to engage their vehicles as taxis when not in use by utilizing its 95% free time for income generation. Sensitive private information is required to be released during a taxi service delivery, which may bring certain security and privacy issues and challenges. This may hinder the prospect of using autonomous vehicles as a form of taxi. As a result of these, the authors propose a secure and privacy-preserving taxi service framework for car sharing, which ensures protection of car owner and passengers personal details, e.g. identity, location, destination, etc. The authors developed a decay-based trust model for a framework in order to monitor and improve the quality of service rendered to passengers by vehicles. The decay-based trust model was simulated on the framework. The simulation of the decay-based trust model shows that it is a perfect model for rewarding vehicles which render good quality of service and blacklisting vehicles with frequent poor service delivery.

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