Service channel choice for supply chain under online marketplace

Many studies examine information sharing in an uncertain demand environment in a supply chain. However there is little literature on cost information sharing in a dual-channel structure consisting of a retail channel and a direct sales channel. Assuming that the retail sale cost and direct sale cost are random variables with a general distribution, the paper investigates the retailer’s choice on cost information sharing in a Bertrand competition model. Based on the equilibrium outcome of information sharing, the manufacturer’s channel choice is discussed in detail. Our paper provides several interesting conclusions. In both single- and dual-channel structures, the retailer has little motivation to share its private cost information which is verified to be valuable for the manufacturer. When the cost correlation between the two channels increases, our analyses show that the manufacturer’s profit improves. However, when channel choice is involved, the value of information could play a different role. The paper finds that a dual-channel structure can benefit the manufacturer only when the cost correlation is sufficiently low. In addition, if the cost correlation is weak, the cost fluctuation will bring out the advantage of a dual-channel structure and adding a new direct channel will help in risk pooling.

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Collecting channel choice and optimal decisions on pricing and collecting in a remanufacturing supply chain

Journal of Cleaner Production ◽

10.1016/j.jclepro.2017.07.254 ◽

2017 ◽

Vol 167 ◽

pp. 530-544 ◽

Cited By ~ 34

Author(s):

Jing Zhao ◽

Jie Wei ◽

Meiying Li

Keyword(s):

Supply Chain ◽

Channel Choice ◽

Optimal Decisions

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Cooperation or Competition? Channel Choice for a Remanufacturing Fashion Supply Chain with Government Subsidy

Sustainability ◽

10.3390/su6107292 ◽

2014 ◽

Vol 6 (10) ◽

pp. 7292-7310 ◽

Cited By ~ 58

Author(s):

Kangzhou Wang ◽

Yingxue Zhao ◽

Yonghong Cheng ◽

Tsan-Ming Choi

Keyword(s):

Supply Chain ◽

Government Subsidy ◽

Channel Choice

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Channel choice in China

Transforming Government People Process and Policy ◽

10.1108/tg-11-2019-0105 ◽

2020 ◽

Vol 14 (1) ◽

pp. 81-100

Author(s):

Christopher Reddick ◽

Yueping Zheng ◽

Bruce Perlman

Keyword(s):

Public Service ◽

Design Methodology ◽

User Characteristics ◽

Government Service ◽

Content Type ◽

Service Channel ◽

Channel Choice ◽

Technological Capacity ◽

Citizen Attitudes ◽

The Impact

Purpose This paper aims to examine the influence of user characteristics on preference for government service delivery channels. Preferences are understood as citizen use of and satisfaction with digital and traditional government contact modalities. User characteristics are represented by three constructs encapsulating the key elements of citizen features and attitudes. Design/methodology/approach The constructs are tested on data from a survey of 30 cities in China, resulting in 3,000 respondents, which asked questions on respondents’ use of and satisfaction with traditional modes (hotlines and service center channels) and digital modes (e-government and m-government channels) as well as respondents’ sociodemographics, technological capacity and view of government. Findings The results showed two important findings. First, service channel use was related to the first and second constructs (sociodemographics and technological capacity). Second, service channel satisfaction showed strong evidence of relation to the third construct, view of government. Research limitations/implications The results of this study make an empirical contribution to understanding the features of citizens that influence channel choice for public service contacts. Originality/value This study contributes to the understanding of channel choice in three areas. First, it is an empirical study using survey data and so adds to a largely case-based and conceptual literature. Second, by looking at the impact of citizen attitudes about government and not just their sociodemographic features. Third, by examining channel choice in the context of a fast-developing country like China.

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Factors affecting marketing channel choice decisions of smallholder Citrus growers

Journal of Agribusiness in Developing and Emerging Economies ◽

10.1108/jadee-03-2016-0014 ◽

2018 ◽

Vol 8 (3) ◽

pp. 426-453 ◽

Cited By ~ 5

Author(s):

Muhammad Imran Siddique ◽

Elena Garnevska ◽

Norman Edward Marr

Keyword(s):

Decision Making ◽

Supply Chain ◽

Marketing Channel ◽

Small Scale ◽

Decision Making Process ◽

Citrus Industry ◽

Content Type ◽

Factors Affecting ◽

Channel Choice ◽

Choice Decision

Purpose Despite the fact that citrus industry is growing in Pakistan where production is dominated by small-scale citrus growers, no research has been done to evaluate and analyse the marketing channel choice decision-making process of these citrus growers. The purpose of this paper is to review the existing factors affecting decision making of small-size citrus growers in citrus supply chain in Pakistan and also measures and analyses the factors that affect the marketing channel decisions of these small size growers. Design/methodology/approach A multivariate decision analysis technique, conjoint analysis, was used to analyse and evaluate the major factors affecting marketing channel choice decisions of small-size citrus growers. Findings It was concluded that among nine very important factors, six factors played a major role in the marketing channel choice decision making. Only three factors namely, “price”, “time of complete fruit picking” and “number of fruit pickings” were considered highly important factors and reflected that citrus growers not only want to secure his payments but also to save their orchards for next season(s). Research limitations/implications The research would provide valuable information about citrus grower’s marketing decision-making process and thus would contribute to improving the efficiency and effectiveness of citrus industry in Pakistan. Originality/value This analysis would suggest them to make rational decisions and help choosing them the most appropriate combination of different levels of different factors which would increase their profits. This study identifies the most relevant factors and their levels which citrus growers and pre-harvest contractors preferred in citrus marketing channel choice decision making, thus, server as a guideline for the buyer’s to deal with them accordingly. This would improve the efficiency and reduce the transaction cost along the citrus supply chain in Pakistan.

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