Measuring the effect of patient comfort rounds on practice environment and patient satisfaction: A pilot study

2009 ◽  
Vol 15 (4) ◽  
pp. 287-293 ◽  
Author(s):  
Glenn Gardner ◽  
Kaylene Woollett ◽  
Naomi Daly ◽  
Bronwyn Richardson
2019 ◽  
Vol 18 (3) ◽  
pp. 71-77
Author(s):  
Hye Soo Ryu ◽  
Min Young Lee ◽  
Jae Yun Jung ◽  
Ji Eun Choi

2018 ◽  
Vol 28 (5) ◽  
pp. 615-623
Author(s):  
Emily Warren ◽  
Ethel Nankya ◽  
Janet Seeley ◽  
Sarah Nakamanya ◽  
Gershim Asiki ◽  
...  

2016 ◽  
Vol 6 (1) ◽  
pp. 57-64
Author(s):  
Paul Jordan Washburn

The waiting room and the examination rooms are the two central locations patients spend time in a primary care environment. Patient health outcomes and satisfaction are significant contributing factors for reimbursement The Patient Practice And Education Satisfaction Survey (PPAESS) tool has high internal consistency (a = 0.92) with subcategories of practice (a = 0.88) and education (a = 0.86). When comparing between arms of the study utilizing the PPAESS tool, a marginally significant, total survey Kruskall-Wallace was observed (p = 0.071). Inter-arm comparisons of the practice subcategory control vs. health investment worker were significant (p = 0.034). The PPAESS survey tool is a highly consistent and reliable tool for patient satisfaction regarding practice environment and education. A health investment worker in a practice waiting room environment was noted to increase patient satisfaction. The PPAESS tool allows health practices to further optimize practice space, patient time, individual/group education and is highly effective for assessment of patient satisfaction.


Urology ◽  
2019 ◽  
Vol 130 ◽  
pp. 205-208
Author(s):  
Cheol Kyu Oh ◽  
Kwang Hyun Kim ◽  
Wooju Jeong ◽  
Woong Kyu Han ◽  
Koon Ho Rha ◽  
...  

2020 ◽  
Vol 33 (4) ◽  
pp. 388-392 ◽  
Author(s):  
Tara B. Stein ◽  
Aleza K. Summit ◽  
Michele St. Louis ◽  
Marji Gold

BMJ Open ◽  
2019 ◽  
Vol 9 (7) ◽  
pp. e027712 ◽  
Author(s):  
Gerard Mawhinney ◽  
Chrishan Thakar ◽  
Victoria Williamson ◽  
Dominique A Rothenfluh ◽  
Jeremy Reynolds

ObjectivesThe British Association of Spinal Surgeons recently called for updates in consenting practice. This study investigates the utility and acceptability of a personalised video consent tool to enhance patient satisfaction in the preoperative consent giving process.DesignA single-centre, prospective pilot study using questionnaires to assess acceptability of video consent and its impacts on preoperative patient satisfaction.SettingA single National Health Service centre with individuals undergoing surgery at a regional spinal centre in the UK.Outcome measureAs part of preoperative planning, study participants completed a self-administered questionnaire (CSQ-8), which measured their satisfaction with the use of a video consent tool as an adjunct to traditional consenting methods.Participants20 participants with a mean age of 56 years (SD=16.26) undergoing spinal surgery.ResultsMean patient satisfaction (CSQ-8) score was 30.2/32. Median number of video views were 2–3 times. Eighty-five per cent of patients watched the video with family and friends. Eighty per cent of participants reported that the video consent tool helped to their address preoperative concerns. All participants stated they would use the video consent service again. All would recommend the service to others requiring surgery. Implementing the video consent tool did not endure any significant time or costs.ConclusionsIntroduction of a video consent tool was found to be a positive adjunct to traditional consenting methods. Patient–clinician consent dialogue can now be documented. A randomised controlled study to further evaluate the effects of video consent on patients’ retention of information, preoperative and postoperative anxiety, patient reported outcome measures as well as length of stay may be beneficial.


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