Abstract
Background: Patient satisfaction is explained as “the extent to which patients are happy with their health care, both inside and outside of the doctor’s office”. Observed complain and limited evidence on patient satisfaction specific to ophthalmic services. So, aimed to assess the overall patient satisfaction and associated factors among adult outpatient ophthalmic service users at University of Gondar Comprehensive Specialized Hospital, Tertiary Eye Care and Training Center, Northwest Ethiopia, 2020.Methods and materials: An institution-based cross-sectional study was conducted from June 26 to August 5 with a sample size of 414. A systematic random sampling technique was used to select participants. An interviewer administered questionnaire was employed to collect the data. The data was analyzed by SPSS 20. Descriptive statistics such as frequency cross tabulation test was carried out to translate data into information. P-value less than 0.05 was considered as statistically significant. Result: A total of 403 participants with 97.34% response rate were included in this study. Their mean age was 46.67±16.21 years. The majorities were males (59.8%). The overall patient satisfaction was 57.1% at 95% CI :( 52.1%-61.5%). The top three sub-domains with greater score of satisfaction were general outlook (67.5%), communication with providers (64.5%), and interpersonal manner (61.5%). The least satisfaction score was to waiting time (45.9%) sub domain. Being unmarried (AOR = 2.51, 95% CI 1.21-5.23) and earning a monthly income of Ethiopian Birr ≥2500 (AOR = 5.90; 95% CI: 2.11-16.5) were associated with the patient satisfaction.Conclusion: The result infers that nearly sixty percent of the study participants were satisfied. While improving each sub-domain of patient satisfaction, waiting time and financial aspect sub-domains need greater emphasis by the hospital manager to improve patient satisfaction. The hospital manager, policymakers and other stakeholders need to set a quality improvement plan to solve the issue.
Characteristics, treatment, and outcome of patients with hypertensive crisis admitted to University of Gondar Specialized Hospital, northwest Ethiopia: A cross‐sectional study
