The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

2018 ◽  
Vol 27 (3) ◽  
pp. 560-566 ◽  
Author(s):  
Zaid Al‐Hamdan ◽  
Iman Adnan Al‐Ta'amneh ◽  
Ahmad Rayan ◽  
Hala Bawadi
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Nurse Managers ◽  
Management Styles ◽  
Conflict Management Styles ◽  
The Impact

scholarly journals Emotional intelligence and conflict management styles

2019 ◽  
Vol 27 (3) ◽  
pp. 458-470 ◽  
Author(s):  
Helen X. Chen ◽  
Xuemei Xu ◽  
Patrick Phillips
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Management Styles ◽  
Intelligence Scale ◽  
Conflict Management Styles ◽  
Content Type ◽  
Four Dimensions ◽  
The Impact ◽  
Different Levels ◽  
Chinese Managers

Purpose This paper aims to use a multi-level approach to examine the effects of emotional intelligence (EI) components on conflict management styles of Chinese managers when the respondents were in conflicts with their subordinates, peers or superiors. Design/methodology/approach The primary research was conducted in Dalian, China, via a personal survey resulting in 885 usable observations for analysis. EI was measured using the Wong and Law Emotional Intelligence Scale (WLEIS; Wong and Law, 2002), which is made up of 16 questions measuring four dimensions. The conflict management component was measured via Rahim’s (1983) five conflict management styles, which are avoidance, dominating, collaboration, compromise and integration. Findings The data analyses suggested that managers at different levels possess different EI and adopt different conflict management styles when dealing with their subordinates, peers and superiors. Specifically, when subordinates were involved in a conflict, junior managers and female managers were more likely to use the dominating style, while when peers were involved in a conflict, male managers were more likely to use the dominating style. When peers were involved in a conflict, managers working in public sectors were more likely to adopt the integrating, avoiding, obliging and compromising style. The Chinese managers were found to regulate their emotions and use of their emotions effectively in conflict with their peers and supervisors and thus they tended to adopt the avoiding, integrating and obliging style. Self-emotions appraisal and others emotions appraisal were significant to the adoption of the obliging style to handle conflict with their peers and supervisors. Use of emotions effectively was significant for the Chinese managers adopting the compromising style in conflicts with their peers, superiors and subordinates. Research limitations/implications The authors could only reach employees working and living in one city, which affects the generalizability of the paper. Practical implications Training should be provided to managers at different levels on the awareness of the impact of EI on conflict management at workplace. Originality/value There is little existing research on how employees across different levels within organisations in China moderate their EI according to the party they are interacting with. The objective of this paper is to stimulate further debate on the matter, thereby improving the understanding of EI moderation.

Influence of Emotional Intelligence on Conflict Management Styles of Employees: A Study of the Indian Railways

2016 ◽  
Vol 7 (1) ◽  
Author(s):  
Sanjay Bhattacharya ◽  
Aditi Jain ◽  
Anirudh Rangarajan ◽  
Vani Saksena
Keyword(s):  
Emotional Intelligence ◽  
Conflict Resolution ◽  
Quantitative Analysis ◽  
Conflict Management ◽  
Job Stress ◽  
Management Style ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Government Sector ◽  
Work Conflict

Most employees experience conflict at workplace with their colleagues as a usual or normal part of their job. Some individuals handle it better, while some of them may need intervention. The area of work conflict has rapidly grown over the last two decades. High conflicts and bad ways of managing them cause extreme job stress and low engagement at work. This study investigates the influence of Emotional Intelligence (EI)on the conflict management style of employees in government sector organizations. The study comprised of a sample 73 employees, both from management and non-management cadre of Indian Railways. The results obtained through quantitative analysis demonstrate a clear and definite relationship between the emotional intelligence of an employee and his/her conflict resolution technique.

The impact of young Chinese employees’ notions of work on conflict management styles

2018 ◽  
Vol 29 (3) ◽  
pp. 306-326 ◽  
Author(s):  
Yong Meng ◽  
Haiyun Yu ◽  
Zhenzhong Ma ◽  
Zhiyong Yang
Keyword(s):  
Conflict Management ◽  
Personal Growth ◽  
Transition Period ◽  
Employee Performance ◽  
Hierarchical Regression ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Content Type ◽  
Work Related ◽  
The Impact

PurposeThis study aims to explore the impact of well-educated young Chinese employees’ notions of work on their conflict management styles in the increasingly turbulent workplace to help better manage work-related conflict in the time of transition in China.Design/methodology/approachSelf-administered questionnaires were used to collect data from over 400 young Chinese employees. The data were first factor analyzed to explore the underlying dimensions of contemporary work notions in China’s transition period. Hierarchical regression analysis was then conducted to explore the relationship between dimensions of work notions and conflict management styles.FindingsThe results showed that well-educated young Chinese employees’ notions of work consisted of sense of control, fulfilling and rewarding, holistic concerns, personal growth and development and meaningfulness. The results further indicated that young Chinese employees with strong needs to satisfy individual interests in their work tend to use competitive methods to manage work-related conflicts, employees with strong needs to satisfy group interests in their work prefer to use collaborative methods and those who believe in collective efforts in achieving individual goals through group goals’ obtainment are more likely to use collaborative and compromising approaches.Originality/valueThis study provides a new perspective to manage work-related conflict in the Chinese context. The findings of this study are able to help enrich conflict management theories in China and suggest insightful conflict resolution approaches to work-related conflicts in China’s changing environment. This study also helps bridge the research gap between work notions and conflict management styles. The results of this study can greatly facilitate Chinese companies’ endeavors toward crafting a more innovative workforce and help improve employee performance in China’s transition to industrialization.

Simulation-Based Study of Community Governance and Conflict Management in Emerging Global Participatory Science Communities

2011 ◽  
pp. 167-194
Author(s):  
Levent Yilmaz
Keyword(s):  
Conflict Management ◽  
Management Styles ◽  
Community Governance ◽  
Conflict Management Styles ◽  
Participatory Science ◽  
Collective Creativity ◽  
Simulation Based ◽  
Agent Simulation ◽  
Significant Research ◽  
The Impact

Despite significant research in open innovation, much less is known about why and how collective creativity emerges in open source scientific communities, as relatively little is known about organizing processes in such cyber-enabled Global Participatory Science (GPS) communities. One of the significant problems in understanding emergence of innovation involves how GPS communities govern and coordinate to maximize innovation output. We conduct an agent simulation study to examine the impact of culture and conflict management styles on collective creativity. Findings suggest that decentralized coordination schemes such as emergent selection such as found in utility communities and moderate degrees of assertiveness and cooperation for conflict management result in higher incidence of innovation.

Studying the Effect of Emotional Intelligence on Conflict Management Styles

2014 ◽  
Vol 4 (1) ◽  
pp. 390-400
Author(s):  
Seyedeh Niloufar Shamoradi ◽  
Parisa Jahangiri ◽  
Tahereh Chahardoli
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Management Styles ◽  
Conflict Management Styles
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