Influence of Emotional Intelligence on Conflict Management Styles of Employees: A Study of the Indian Railways

2016 ◽  
Vol 7 (1) ◽  
Author(s):  
Sanjay Bhattacharya ◽  
Aditi Jain ◽  
Anirudh Rangarajan ◽  
Vani Saksena
Keyword(s):  
Emotional Intelligence ◽  
Conflict Resolution ◽  
Quantitative Analysis ◽  
Conflict Management ◽  
Job Stress ◽  
Management Style ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Government Sector ◽  
Work Conflict

Most employees experience conflict at workplace with their colleagues as a usual or normal part of their job. Some individuals handle it better, while some of them may need intervention. The area of work conflict has rapidly grown over the last two decades. High conflicts and bad ways of managing them cause extreme job stress and low engagement at work. This study investigates the influence of Emotional Intelligence (EI)on the conflict management style of employees in government sector organizations. The study comprised of a sample 73 employees, both from management and non-management cadre of Indian Railways. The results obtained through quantitative analysis demonstrate a clear and definite relationship between the emotional intelligence of an employee and his/her conflict resolution technique.

scholarly journals HUBUNGAN KECERDASAN EMOSIONAL DENGAN GAYA PEMECAHAN KONFLIK PERAWAT

2019 ◽  
Vol 3 (2) ◽  
pp. 159
Author(s):  
Endah Tri Wijayanti ◽  
Muhammad Mudzakkir
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Work Motivation ◽  
Management Style ◽  
Self Awareness ◽  
Management Styles ◽  
Cross Sectional ◽  
Conflict Management Styles ◽  
Descriptive Approach ◽  
Cross Sectional Design

Perawat merupakan profesi yang berhubungan dengan banyak orang yang mempunyai latar belakang berbeda. Hubungan tersebut beresiko memicu terjadinya konflik. Konflik dapat diselesaikan dengan manajemen konflik melalui pendekatan gaya manajemen konflik. Penyelesaian konflik mempunyai korelasi dengan kecerdasan emosional seseorang. Penelitian ini bertujuan untuk mengetahui level kecerdasan emosional dan pemilihan gaya manajemen konflik serta menganalisis hubungan antara kedua variabel. Penelitian ini menggunakan desain cross sectional dengan pendekatan deskriptif yang dilakukan pada 30 responden perawat pelaksana di RSM Ahmad Dahlan Kota Kediri. Adapun instrument yang digunakan adalah data demografi, kecerdasan emosional, dan pilihan gaya manajemen konflik. Hasil dari penelitian ini adalah rata-rata gaya kompetisi (M=1,2), kolaborasi (M=1,93), menghindar (M=2), kompromi (M=2,2), akomodasi (M=2,867); sedangkan kecerdasan emosional dengan nilai tinggi (43%), rendah (57 %). Terdapat hubungan negative antara dimensi kesadaran diri dengan gaya kompetisi (r = -0,667; p = 0,00); dan hubungan positif antara dimensi manajemen diri dengan gaya akomodasi (r = 0,473; p = 0,008). Terdapat hubungan antara dimensi kesadaran diri dengan gaya kompetisi, serta manajemen emosi dan gaya akomodasi. Pelatihan tentang strategi manajemen konflik dan manajemen kecerdasan emosi penting bagi perawat untuk menjaga motivasi kerja. Kata kunci: Kecerdasan emosional, gaya pemecahan konflik perawat Abstract Relationships of emotional intelligence with nursing conflicts of nursing conflicts. This study analyzes the level of emotional intelligence and conflict management styles and correlation between them. This study used a cross sectional design with a descriptive approach with 30 nurses at Ahmad Dahlan Hospital in Kediri. Demography instrument, emotional intelligence, and Thomas Killman instruments (TKI) was used to collect data. The results of this study were competition style (M = 1.2), collaboration (M = 1.93), avoidance (M = 2), compromise (M = 2.2), accommodation (M = 2.867); while emotional intelligence with high scores level (43%) and low level (57%). There was a negative correlation between self awareness and competition style (r = -0.667; p = 0.00); positive correlation in managing emotion with accommodation style (r = 0,473; p = 0,008). There was a corelation between self awareness and competition style, also managing emotion and accomodation style. Training in skill of conflict management and emotional intelligence was important for nurses to maintain work motivation. Keywords: Emotional intelligence, conflict management style of nurse

Intentions for cooperative conflict resolution in groups

2015 ◽  
Vol 21 (5/6) ◽  
pp. 259-273 ◽  
Author(s):  
Gabi Dodoiu
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Planned Behavior ◽  
Management Style ◽  
Future Research ◽  
Management Styles ◽  
Volitional Control ◽  
Conflict Management Styles ◽  
Content Type ◽  
Perceived Norms

Purpose – The purpose of this study was twofold: first, to test to what extent a cooperative conflict management style can be related to attitudes, norms and perceived volitional control. Second, because conflict resolution is an activity that unfolds at the team level, the validity of the theoretical model was tested at the team level of analysis. The aim was to extend the understanding we have on antecedents of conflict management styles and to build a bridge between two different levels of analysis. Design/methodology/approach – This was done by building on the theory of planned behavior, which, to the authors’ knowledge, has neither been related to organizational behaviors nor to small group dynamics. A questionnaire was distributed to subjects that have experienced working together in teams. In total, 131 team members (grouped in 33 teams) provided answers on the key concepts of the model. Findings – First, perceived norms and high volitional control relate to individuals’ intentions to engage in cooperative conflict management activities, with intentions not mediating to role of norms on behavior. Second, at the team level, a high level of perceived norms relates to a higher occurrence of a cooperative resolution style. Additionally, high diversity on the attitudes over the value of this style negatively impacts its occurrence. Research limitations/implications – This study offers a cross-sectional image of an important process in the team. Additionally, relying on the subjects’ self-reports represents a limitation in the current study, considering the goal of the model is to predict behavior. Future research could address this, and additionally, consider team characteristics or individual traits that could add to the model of planned behavior. Originality/value – This paper adds to the literature as an attempt the bridge individual level constructs team-level processes. Moreover, it provides evidence for potential antecedents of conflict management styles. This latter contribution can be relevant for practitioners as well, that could invest in the institutionalization of favored resolution style to benefit from it.

Workplace Incivility and Conflict Management Styles

2013 ◽  
Vol 4 (4) ◽  
pp. 15-37 ◽  
Author(s):  
Thomas G. Reio ◽  
Jeannie Trudel
Keyword(s):  
Organizational Commitment ◽  
Job Performance ◽  
Conflict Management ◽  
Management Style ◽  
Hierarchical Regression ◽  
Turnover Intent ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Negatively Associated ◽  
Conflict Management Style

The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and organizational commitment and negatively with turnover intent. Dominate conflict management style was negatively associated with organizational commitment and positively with turnover intent. Both types of incivility were negatively associated with job performance and organizational commitment, and positively with turnover intent. Target incivility was the most powerful predictor in the hierarchical regression models.

Testing activity reduces conflict associated strain (ARCAS) model

2019 ◽  
Vol 49 (1) ◽  
pp. 125-148 ◽  
Author(s):  
Vijay Kuriakose ◽  
Sreejesh S. ◽  
Heerah Jose ◽  
Shelly Jose
Keyword(s):  
Negative Affect ◽  
Conflict Management ◽  
Well Being ◽  
Management Style ◽  
Relationship Conflict ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Content Type ◽  
Conflict Management Style ◽  
Affect State

Purpose The purpose of this paper is to test the activity reduces conflict associated strain (ARCAS) model with the aid of AET examining the direct effect of relationship conflict on employee well-being and also discussing the mechanism through which relationship conflict influences employee well-being, and also to test the ARCAS model examining whether passive and active conflict management styles influence this relationship. Design/methodology/approach Responses were collected from 554 software engineers using structured questionnaire and postulated relationships were tested using Process Macros. Findings The study established that relationship conflicts are detrimental to employee well-being. It also established the indirect effect of relationship conflict on employee well-being through negative affect state. Negative affect state is an intra-personal mechanism linking relationship conflict and employee well-being. The study also extended the ARCAS model by establishing that passive ways of handling conflict amplify and problem-solving conflict management style mitigates the adverse impact of relationship conflict. Contrary to the prediction, forcing conflict management style was found to amplify the adverse effect of relationship conflict on well-being through negative affect state. Practical implications The findings of the study highlight the detrimental effect of relationship conflict on well-being and highlight the vital role of individual affective states in the conflict process. Furthermore, the study provides valuable insights for managers on how individuals’ conflict management styles influence the effect of relationship conflict on well-being. Originality/value The study specifically examined the effect of relationship conflict on employee well-being and explored the psychological process through which relationship conflict diminishes well-being. Moreover, the study tested and extended ARCAS model with the aid of Affective Events Theory.

scholarly journals Conflict Behavior in the Workplace: A Study of Second Generation Arab Muslim Immigrants in the United States

2015 ◽  
Vol 10 (12) ◽  
pp. 12
Author(s):  
Jamil Al Wekhian
Keyword(s):  
United States ◽  
Conflict Management ◽  
Second Generation ◽  
The United States ◽  
Management Style ◽  
Conflict Behavior ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Muslim Immigrants ◽  
Arab Muslim

Multiple studies have shown that culture, religiosity, and gender influence people’s behavior in managing their conflict; however, there has been little investigation of the impact of the acculturation process on these variables utilized by second generation Arab Muslim immigrants in the United States. My study follows a sequential explanatory model with a mixed methods approach, and specifically explores the conflict management styles utilized by second generation Arab Muslim immigrants in the U.S. and how their culture, gender, and religiosity contribute to these processes. Data was collected by conducting 112 online surveys and 12 face-to-face semi-structured interviews, with the sample population stemming from the Arab Muslim communities in Columbia, Kansas City, and St. Louis, Missouri. Binary logistic regression and Chi-square tests were used to analyze this quantitative data through SPSS while thematic analysis was used to analyze the qualitative data. The resulting analysis showed that second generation immigrants tended to be more individualistic, have a lower level of religiosity, and utilize and utilize dominating as a conflict management style to handle their interpersonal conflict. Level of religiosity had a significant relationship with the obliging, compromising, integrating, avoiding, and dominating conflict management styles. Gender had a significant association with the obliging, compromising, avoiding, and dominating conflict management styles. Finally, culture had a significant predictive relationship with obliging, integrating, compromising, and dominating conflict management styles.

scholarly journals Leadership and Conflict Management Style Are Associated with the Effectiveness of School Conflict Management in the Region of Epirus, NW Greece

2020 ◽  
Vol 10 (1) ◽  
pp. 455-468 ◽  
Author(s):  
Elisavet Chandolia ◽  
Sophia Anastasiou
Keyword(s):  
Conflict Management ◽  
Leadership Style ◽  
School Leaders ◽  
Management Style ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Education School ◽  
Transformational And Transactional Leadership ◽  
Conflict Management Style ◽  
School Conflict

There are few options available for school managers who wish to effectively tackle school conflicts. The aim of the present work was to assess the issue of school conflict, its sources, and the effectiveness of different conflict management styles in Secondary Education school units in Greece. Teachers (n = 128) from twelve randomly selected schools in the region of Epirus, NW Greece, participated in the present work. Teachers’ views on their school Principals’ leadership style as well as the sources, the type(s), and the severity of conflict in their school unit were surveyed. Conflict appeared to be a frequent issue in schools. Frequent sources of conflict included interpersonal and organizational parameters. School leaders exhibited a range of conflict management styles. Compromise and Collaborative styles were frequently observed, followed by Smoothing and Forcing. Avoidance was less frequently exhibited by school leaders. The transformational and transactional leadership styles exhibited were equally effective in successful conflict resolution, whereas a laissez-faire leadership style was not. The results indicate that leadership and conflict management style can be associated with the effectiveness of conflict management.

The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

2018 ◽  
Vol 27 (3) ◽  
pp. 560-566 ◽  
Author(s):  
Zaid Al‐Hamdan ◽  
Iman Adnan Al‐Ta'amneh ◽  
Ahmad Rayan ◽  
Hala Bawadi
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Nurse Managers ◽  
Management Styles ◽  
Conflict Management Styles ◽  
The Impact

scholarly journals Relationship of Tolerance for Disagreement with Conflict Management Styles

2018 ◽  
Vol 3 (2) ◽  
pp. 145-164
Author(s):  
Saima Nauman
Keyword(s):  
Conflict Management ◽  
Management Style ◽  
Management Styles ◽  
Chi Square ◽  
Conflict Management Styles ◽  
Organizational Settings ◽  
Form Tolerance ◽  
Significant Difference ◽  
Chi Square Test ◽  
Age Range

The aim of this study was to determine the relationship between tolerance for disagreement and conflict management styles. It was hypothesized that there would be a significant relationship between levels of tolerance for disagreement and conflict management style. Another assumption was that there would be a significant difference between tolerance for disagreement of males and females. The sample comprised of 170 employed young adults within the age range of 19 to 40 years out of which 54.71 % were males and 45.29% were females. Convenience sampling was used to obtain the data from employees that fulfilled the criteria. Responses were recorded through online form and manually on paper. Measures used to assess the participants were following: consent form, demographic form, Tolerance for disagreement Scale and Rahim’s organizational conflict inventory-II. Statistical analysis through Chi-square test of association revealed that tolerance for disagreement was significantly associated with collaborating, accommodating and avoiding style of conflict management. Independent samples t- test showed that males had a higher tolerance for disagreement than women. Implications for organizational settings have been discussed.

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