A Multi-Agent-Based Research on Tourism Supply Chain Risk Management

The high level of complexity of tourism supply chain and the inherent risks that exist in the demand and supply of resources are viewed as major limiting factors in achieving high level performance. Though emerging literature on risk management in tourism industry or its equivalent exists, progress in this area is uneven, as most research focuses on this problem from the traditional single business risk management perspective, without considering the entire range of different suppliers involved in the provision and consumption of tourism products. This study applies risk management theory to a new research perspective, which is tourism supply chain management (SCM). This paper develops a framework for the design of a multi-agent-based decision support system (DSS) based on multi-agent theory and technique, in order to manage disruptions and mitigate risks in tourism supply chain.