Performance Assessment Using Key Performance Indicators (KPIs) for Water Utilities: A Primer

2020 ◽  
Vol 06 (02) ◽  
pp. 2050001
Author(s):  
Sanford V. Berg
Keyword(s):  
Performance Indicators ◽  
Economies Of Scale ◽  
Key Performance Indicators ◽  
Developed Countries ◽  
Water Utilities ◽  
Regulatory Oversight ◽  
Water Utility ◽  
Middle Income ◽  
Long Run ◽  
Improve Service Quality

Key performance indicators (KPIs) are widely recognized as a basis for evaluating water utility operations in developing countries and for designing both regulatory and managerial incentives that improve performance. A number of methodolgies can be used for assessing performance, with KPIs and overall performance indicators serving as more comprehensible and potentially more comprehensive than more technical empirical benchmarking studies. Data initiatives in low and middle income countries require resources that could be used for other activities with more immediate payoffs. However, regulatory oversight requires data analysis of trends, current performance, and realistic targets. Quantitative studies can provide clues regarding the extent of economies of scale, scope, and density, but policy-makers need much more detail and specificity than most scholars provide. Here, the focus is on information systems that provide accurate, reliable, and relevant data. KPIs represent the foundation for those developing, implementing, and responding to public policy — incentivizing water utilities in developing (and developed) countries to contain costs, improve service quality, and expand water access over the long run.

scholarly journals Утицај показатеља пословање компанија на цијене акција на берзама у Босни и Херцеговини // Impact of Business Performance Indicators on Share Prices on Stock Exchanges in Bosnia and Herzegovina

2013 ◽  
Vol 11 (18) ◽  
pp. 253
Author(s):  
Џафер Алибеговић
Keyword(s):  
Bosnia And Herzegovina ◽  
Performance Indicators ◽  
Stock Prices ◽  
Business Performance ◽  
Market Price ◽  
Developed Countries ◽  
Stock Exchanges ◽  
Investment Strategies ◽  
Share Prices ◽  
Long Run

Резиме: Показатељи пословањa компаније који се добију прорачуном коефицијената рацио анализе, једна су од кључних референтних тачака инвестиционе анализе на тржиштима капитала како развијених земаља, тако и земаља са тржиштем капитала у развоју. Директна и позитивна релација показатеља пословања компанија и цијена њихових акција на берзама у овим земљама је доказана, као што је доказана и могућност употребе показатеља пословања за процјену будућег кретања цијена акција и будућих приноса на инвестицију. Насупрот, на берзама у Босни и Херцеговини директне релације између показатеља пословања компанија и тржишних цијена акција нема, те стога показатељи пословања не могу бити кориштени у процјени инвестиција на тржишту капитала, осим у посебним стратегијама и на дуги рок.Summary: Business performance indicators resulting from ratio analysis are one of the key benchmarks of investment analysis on capital markets, both developed countries and countries with emerging markets. Direct and positive relations between business performance and share prices on the stock exchanges of these countries has been demonstrated, along with the possibility of using performance indicators to predict future trends in stock prices and future returns on investment. In contrast, direct relationship between business performance and market price of the shares in the stock market in Bosnia and Herzegovina does not exists, therefore, business performance indicators cannot be used in an appraisal of the investment in the capital market instruments, except in special investment strategies and on the long run.

Application of performance indicators in water utilities management - a case-study in Portugal

2001 ◽  
Vol 44 (2-3) ◽  
pp. 95-102 ◽  
Author(s):  
R. C. Marques ◽  
A. J. Monteiro
Keyword(s):  
Performance Indicators ◽  
Research Work ◽  
Water Utilities ◽  
Water Supply Systems ◽  
Water Utility ◽  
Structural Indicators ◽  
Structure Of Knowledge ◽  
Supply Systems ◽  
Basic Level

This paper presents some issues concerning water supply systems assessment through performance indicators, based upon research work recently carried out in Portugal about water utilities. A proposal of 50 performance indicators divided into five different groups is presented here, namely structural indicators, operational indicators, water and service quality indicators, personnel indicators and economic indicators. These indicators were associated with a hierarchical structure of knowledge or development according to different levels: basic level, development level and strategic level. The performance indicators, structure, their implementation and assessment methodology and examples of some indicators, use concerning the characterisation or assessment of a water utility are also presented in the paper.

scholarly journals Thai Non-Life Insurance Companies’ Resilience and the Historic 2011 Floods: Some Recommendations for Greater Sustainability

2021 ◽  
Vol 13 (16) ◽  
pp. 8890
Author(s):  
Kanitsorn Terdpaopong ◽  
Robert C. Rickards
Keyword(s):  
Life Insurance ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Insurance Companies ◽  
Data Envelopment ◽  
Firm Characteristics ◽  
The Past ◽  
Operating Profit ◽  
Long Run ◽  
Almost All

The severe flooding occurring in parts of Thailand in 2011 constituted the fifth most costly catastrophe worldwide during the past 31 years. Many businesses suffered either directly or indirectly. A sharp downturn in the country’s economy resulted, with Thai non-life insurance companies’ annual losses totaling USD 4.1 bn. Focusing first on changes in their key performance indicators (KPIs) as evidence of their financial resilience, this study analyses data for 58 companies from 2008–2010 (years prior to the flooding), 2011 (the flood year), and 2012–2014 (the immediate post-flood years). Descriptive and inferential statistics depict differences in firm characteristics and key performance indicators between these periods. The findings show that: (1) not surprisingly, the floods had a major impact on Thai non-life insurance companies’ finances; and (2) even after two years, they still had not recovered fully. Then, employing Data Envelopment Analysis (DEA), the study assesses the relative efficiency of 58 Thai non-life insurance companies in using their assets to generate operating profit. The evidence indicates that: (1) larger insurance companies are more efficient than smaller ones in this regard; and (2) almost all the entities examined performed less efficiently during the post-flood years than in earlier periods. These results serve as the basis for recommendations to Thai non-life insurance companies, government policymakers, and future researchers. Although Thai non-life insurance companies survived the challenges they faced during the study period, implementation of the measures recommended here likely would boost their technical efficiency and financial resilience, thereby facilitating their ability to operate more sustainably in the long run.

The diffusion of sustainability key performance indicators in a developing country context

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Prabanga Thoradeniya ◽  
Aldónio Ferreira ◽  
Janet Lee ◽  
Rebecca Tan
Keyword(s):  
Diffusion Process ◽  
Developing Country ◽  
Performance Indicators ◽  
Driving Forces ◽  
Market Competition ◽  
Key Performance Indicators ◽  
Developed Countries ◽  
Structured Interviews ◽  
Content Type ◽  
Stakeholder Pressure

PurposeDrawing upon Abrahamson's (1991) typology of innovation diffusion, this study aims to investigate the factors underpinning diffusion of sustainability key performance indicators (SKPIs) in a developing country.Design/methodology/approachA qualitative study was conducted in Sri Lanka involving semi-structured interviews with managers, as users of SKPIs (demand-side), and both consultants and academics, as agents in diffusion process (supply-side).FindingsDiffusion of SKPIs was found to be driven by efficient-choice considerations, with fashion motives intertwined with these. The diffusion was influenced by developing country context issues relating to market competition, education, government and culture. It was somewhat surprising that market forces played a key role to the extent they did. Minimal stakeholder pressure was found to undermine the diffusion process, contrasting with developed countries in which key stakeholders act as catalysts. The developing country context appears to slow down the pace, rather than alter the pattern, of diffusion of SKPIs.Research limitations/implicationsThis study is limited by its focus on SKPI adopters, which does not permit to draw insights regarding motivations of non-adopters.Originality/valueThis study draws upon Abrahamson's typology to explore the diffusion of SKPIs in the poorly understood developing country context. The findings provide insights into driving forces behind diffusion of SKPIs, suggesting the developing country context creates “stickiness” that influences pace rather than the pattern of diffusion of SKPIs.

Optimalisasi Key Performance Indicators (KPI) Melalui Pendekatan Balance Scorecard Upaya Mengimplementasikan Performance Management System (PMS) Pada Perguruan Tinggi

CCIT Journal ◽  
2012 ◽  
Vol 6 (1) ◽  
pp. 17-34
Author(s):  
Untung Rahardja ◽  
Muhamad Yusup Eva ◽  
Rosyifa Rosyifa
Keyword(s):  
Performance Indicators ◽  
Management System ◽  
Educational Institution ◽  
Key Performance Indicators ◽  
Individual Performance ◽  
The State ◽  
Public Institution ◽  
Performance Measurement System ◽  
Educational Institutions ◽  
Successful Implementation

SQL Server Reporting Services is a way to analyze data, create reports using the indicators and gauges. Indicators are minimal gauges that convey the state of a single data value at a glance, and most are used to represent the state of Key Performance Indicators. Manage and harmonize the performance of an institution's educational institutions, especially universities with the performance of individuals or resources, no doubt is one of the essential elements for the success of an entity of the institution. Integrate the performance of an educational institution with individual performance is not an easy process, and therefore required a systematic approach to manage it. Implementation of a strategic management system based Balanced Scorecard can be used as a performance measurement system that will continuously monitor the successful implementation of the strategy of any public educational institution and measure the performance of its resources in a comprehensive and balanced, not the quantity but the emphasis is more concerned with the quality, so the performance of educational institutions at any time can be known clearly. Contribution of Key Performance Indicators to manage and harmonize the performance of any public institution is a solution in providing information to realize the extent of work that has set targets, identify and monitor measures of success, of course, with performance indicators show a clear, specific and measurable.

Strategic planning in grassland farming: Principles andapplications

1997 ◽  
pp. 191-197
Author(s):  
W.J. Parker ◽  
N.M. Shadbolt ◽  
D.I. Gray
Keyword(s):  
Strategic Planning ◽  
Performance Indicators ◽  
Cost Effective ◽  
Key Performance Indicators ◽  
Strategic Plans ◽  
Effective Manner ◽  
Farm Business ◽  
Pastoral Farming ◽  
Financial Environment

Three levels of planning can be distinguished in grassland farming: strategic, tactical and operational. The purpose of strategic planning is to achieve a sustainable long-term fit of the farm business with its physical, social and financial environment. In pastoral farming, this essentially means developing plans that maximise and best match pasture growth with animal demand, while generating sufficient income to maintain or enhance farm resources and improvements, and attain personal and financial goals. Strategic plans relate to the whole farm business and are focused on the means to achieve future needs. They should be routinely (at least annually) reviewed and monitored for effectiveness through key performance indicators (e.g., Economic Farm Surplus) that enable progress toward goals to be measured in a timely and cost-effective manner. Failure to link strategy with control is likely to result in unfulfilled plans. Keywords: management, performance

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