A Hybrid Multi-Modal System for Conducting Virtual Workshops Using Interactive Voice Response and the WhatsApp Business API

2021 ◽  
Author(s):  
Vishnu Prasad ◽  
Richard Shallam ◽  
Alok Sharma ◽  
Delvin Varghese ◽  
Devansh Mehta
Keyword(s):  
Interactive Voice Response ◽  
Modal System ◽  
Voice Response

Conducting longitudinal studies of behavior using interactive voice response technology

1997 ◽  
Vol 2 (1) ◽  
pp. 21-31 ◽  
Author(s):  
James C. Mundt ◽  
John S. Searles ◽  
M. W. Perrine ◽  
Dan Walter
Keyword(s):  
Longitudinal Studies ◽  
Interactive Voice Response ◽  
Voice Response

Human Factors Problems in Interactive Voice Response (IVR) Applications: Do we Need a Guideline/Standard?

1992 ◽  
Vol 36 (3) ◽  
pp. 222-226 ◽  
Author(s):  
Daryle Jean Gardner-Bonneau
Keyword(s):  
User Interface ◽  
Human Factors ◽  
Interface Design ◽  
Interactive Voice Response ◽  
User Interface Design ◽  
Application Development ◽  
Design Guideline ◽  
Dialogue Design ◽  
Specification Document ◽  
Voice Response

The purpose of this paper is to present a case for the development of a user interface design guideline or standard for interactive voice response applications, to be widely disseminated throughout business and industry. A number of sample problems are cited, based on the author's consulting experience in this area, which serve to demonstrate that many of the problems encountered in IVR application development, particularly in scripting/dialogue design and use of automated speech recognition as a front-end, are not only solvable, but easily avoidable, given the current human factors knowledge base. The paper also discusses the Specification Document developed by the Voice Messaging User Interface Forum (1990, April), and the reasons why it cannot be applied, as written, to the user interface design of more complex IVR applications. Finally, the author proposes an approach to developing the proposed guideline/standard.

Interactive voice response system (IVRS) in health care services

2003 ◽  
Vol 51 (6) ◽  
pp. 277-283 ◽  
Author(s):  
Haeok Lee ◽  
Mary Ellen Friedman ◽  
Peter Cukor ◽  
David Ahern
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Interactive Voice Response ◽  
Interactive Voice Response System ◽  
Response System ◽  
Care Services ◽  
Voice Response
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