How Do Legislators Assess Administrative Performance? Georgia’s Department of Transportation in the Eyes of the State’s Legislators

2018 ◽  
Vol 48 (8) ◽  
pp. 822-835 ◽  
Author(s):  
John Clayton Thomas ◽  
Min Su ◽  
Theodore H. Poister
Keyword(s):  
State Government ◽  
State Legislatures ◽  
State Legislators ◽  
Department Of Transportation ◽  
Public Performance ◽  
Measurement Systems ◽  
Administrative Service ◽  
Performance Measurement Systems ◽  
Using Data

State legislatures and their member legislators serve as important overseers to state administrative departments, charged to function as principals relative to departmental agents. Yet, we know relatively little about how legislators assess the performance of those departments. This research is designed to improve that knowledge through an exploratory analysis of how and why legislators in one state assess the performance of a large state government department. Using data from a survey of Georgia state legislators, the article explores legislator evaluations of the state’s Department of Transportation (GDOT) and the factors that may underlie those evaluations. The findings suggest that legislators assess administrative performance on three principal dimensions: (a) administrative service to individual legislators, (b) assistance to the legislature as a whole, and (c) performance in meeting the state’s transportation needs. Those assessments appear to be shaped by legislator perceptions of (a) personal interactions with the department and (b) the quality of specific GDOT products and services. These and earlier findings suggest that the focus of public performance measurement systems might be broadened to include measures of personal treatment by administrative agencies in addition to traditional objective service outcome measures.

Twenty-Five Years of Pavement Smoothness Specifications in Georgia

1996 ◽  
Vol 1545 (1) ◽  
pp. 11-15 ◽  
Author(s):  
Ronald Collins ◽  
Wouter Gulden ◽  
Dan R. Brown
Keyword(s):  
South Dakota ◽  
Mix Design ◽  
Response Type ◽  
Department Of Transportation ◽  
The Public ◽  
Measurement Systems ◽  
Construction Specifications ◽  
Pavement Construction

The traveling public generally recognizes the smoothness of a pavement as a major indicator of quality. A newly constructed pavement can have excellent materials, mix design, compaction, and so forth, but if the public considers the ride rough, the quality is considered poor. While continually striving to improve the quality of paving materials in mix designs, the Georgia Department of Transportation (GDOT) began an effort in 1968 to attain the ability to accurately measure the smoothness of a pavement so that this indicator of quality could be measured and specified during construction. GDOT has been using response-type smoothness-measurement systems in its construction specifications for acceptance of projects since 1972 and since 1979 for both rejection and acceptance. The evolution of the pavement smoothness-measuring program in Georgia, the program operating procedures, and the current smoothness specifications are described. The long-term benefits of smoothness specification for pavement construction are also discussed, as is GDOT's effort to replace the Mays Meter trailer systems currently used with South Dakota–type, laser-based road profilers.

Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View

2014 ◽  
Vol 2 (1) ◽  
pp. 131-139
Author(s):  
Palmira López-Fresno ◽  
Fernando Fernández-González
Keyword(s):  
Performance Measurement ◽  
Process Management ◽  
Holistic Approach ◽  
Quantitative Information ◽  
Innovative Performance ◽  
Measurement Systems ◽  
Coordinate Control ◽  
Performance Measurement Systems ◽  
Information Combining

Abstract Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a basic prerequisite for quality of information for better decision making. The paper includes findings from an empirical case study of measuring Parkinson's Disease Neurosurgery process, including stakeholder's view with an integrative perspective.

scholarly journals The effect of enabling versus coercive performance measurement systems on procedural fairness and red tape

2021 ◽  
Author(s):  
Paula M. G. van Veen-Dirks ◽  
Marijke C. Leliveld ◽  
Wesley Kaufmann
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Development Process ◽  
System Development ◽  
Procedural Fairness ◽  
Performance Measurement System ◽  
Measurement Systems ◽  
Red Tape ◽  
Performance Measurement Systems

AbstractIn this study, we investigate the effects of an enabling versus a coercive performance measurement system on how employees perceive the procedural quality of such systems. In particular, we examine the design characteristics and the development process of performance measurement systems. We hypothesize that an enabling design and an enabling development process, as compared to a coercive design and a coercive development process, lead to perceptions of greater procedural fairness and less red tape. To test our hypotheses, we conduct an experiment with two different samples (a student laboratory sample and an online sample). In general, our results indicate that an enabling performance measurement system design and an enabling system development process both independently increase procedural fairness and decrease red tape. These findings imply that organizations interested in improving the procedural quality of their performance measurement system should focus on designing and developing a system that is enabling rather than coercive.

State Policy Outcomes and State Legislative Approval

2019 ◽  
Vol 72 (4) ◽  
pp. 929-943 ◽  
Author(s):  
Stefani Langehennig ◽  
Joseph Zamadics ◽  
Jennifer Wolak
Keyword(s):  
State Government ◽  
State Policy ◽  
State Legislatures ◽  
State Legislature ◽  
Policy Outcomes ◽  
Election Study ◽  
Survey Responses ◽  
State Legislative ◽  
Legislative Approval

Does the public’s approval of their state legislature reflect their satisfaction with the outputs of state government? Using survey responses from the 2014 Cooperative Congressional Election Study, we consider the roots of public approval of state legislatures. We find that people are more likely to voice approval of their state legislature when it produces policy outcomes that correspond with their interests. Liberals view their state legislature more positively when policy outputs are liberal, while conservatives evaluate their state legislature more favorably when policy outcomes are conservative. These effects are the most pronounced among those who are the most knowledgeable about state politics. Using panel data from 2012 to 2014, we also show that changes in state policy liberalism are associated with changes in state legislative approval. Even though we have reasons to be pessimistic about the quality of citizens’ assessments of state government, our results demonstrate that citizens evaluate their state legislatures based on the policy outcomes they provide.

scholarly journals ANALISIS KUALITAS PELAYANAN UJI KIR TERHADAP KEPUASAN MASYARAKAT PENGGUNA JASA KIR DI DINAS PERHUBUNGAN KOTA KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Agung Santoso
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
State Government ◽  
Quantitative Research ◽  
Public Services ◽  
Service Users ◽  
Department Of Transportation ◽  
Mobile Vehicle ◽  
The Government

Public services organized by public organizations are one manifestation of functions of the state government apparatus as civil servants. Public services are intended to prosper the community. The condition of people who experience dynamic development, the better level of community life, resulting in people becoming more aware of what their rights and obligations are as citizens in living in the community, proposing their demands, desires, and aspirations to the government. The purpose of this study are as follows: 1) To determine the service quality of KIR test at the Department of Transportation (Dishub) of Kediri City? 2) To find out the satisfaction of KIR service users in the Department of Transportation (Dishub) of Kediri City?, 3) To analyze the influence Kir test service quality to the satisfaction of KIR service users in the Kediri City Transportation Agency (Dishub)? This study uses quantitative research designs. This study consists of two variables, namely the independent variable of this study is the quality of service while the dependent variable of the study is the satisfaction of the users of mobile vehicle testing services, data collection by distributing questionnaires to respondents. Based on the results of the research. The following conclusions can be drawn: 1) Based on the results of the investigation it has been proven that the quality of service of the KIR test at the Kediri City Transportation Agency (Dishub) is good, service employees, facilities and tools the support used in the test is complete and modern. 2) Based on the results of the analysis it has been proven that the level of satisfaction of KIR service users in the Kediri City Transportation Agency (Dishub) is quite high. 3) There is a significant effect of service quality variables on community satisfaction of test service users in the city of Kediri, service quality variables have an impact of 78.6% on the achievement of the service user community.

scholarly journals Construction of knowledge about the theme performance evaluation of communication in public organs: an analysis of international literature

2017 ◽  
Vol 16 (3) ◽  
pp. 111-129
Author(s):  
Leonardo Ensslin ◽  
Luiz Antonio Giardino Graziano ◽  
Ademar Dutra ◽  
Vinicius Dezem
Keyword(s):  
Performance Management ◽  
Evolutionary Stage ◽  
Public Performance ◽  
Performance Management Systems ◽  
Measurement Systems ◽  
Construction Of Knowledge ◽  
Evaluation Of Performance ◽  
Strategic Orientations ◽  
Public Administration Review ◽  
Performance Measurement Systems

The goal of this study is to analyze the characteristics of the international scientific researches that approach the fragment of the literature on the subject of Evaluation of Performance Communication in public agencies. The methodology is exploratory, descriptive and quali-quantitative approach and uses as instrument the Knowledge Development Process–Constructivist (ProKnow-C) to define the Bibliographic Portfolio and Bibliometric Analysis. The results highlight: (i) The selection of a Bibliographic Portfolio composed of 29 articles; (ii) The most prominent journals are “Public Performance Management Review” and “Public Administration Review”; (iii) Among the papers, 63% use performance measurement systems and 37% performance management systems; and, (iv) The majority (55%) is in an evolutionary stage of "transition from operations to the strategic orientations". The adoption of realistic evaluation models is noticeable, obtained in a generic form, without taking into consideration the particularities of the contexts and the actors involved in the decision process.

Effect of networks on product innovation: empirical evidence from Indonesian SMEs

2013 ◽  
Vol 1 (2) ◽  
pp. 140-158 ◽  
Author(s):  
Nurul Indarti ◽  
Theo Postma
Keyword(s):  
Empirical Evidence ◽  
Product Innovation ◽  
Dynamic Effects ◽  
Depth Of Knowledge ◽  
External Knowledge ◽  
Software Firms ◽  
Using Data

Innovative companies generally establish linkages with other actors and access external knowledge in order to benefit from the dynamic effects of interactive processes. Using data from 198 furniture and software firms in Indonesia, this study shows that the quality of interaction (i.e. multiplexity) as indicated by the depth of knowledge absorbed from various external parties and intensity of interaction (i.e., tie intensity) are better predictors of product innovation than the diversity of interaction.

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