Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View

2014 ◽  
Vol 2 (1) ◽  
pp. 131-139
Author(s):  
Palmira López-Fresno ◽  
Fernando Fernández-González
Keyword(s):  
Performance Measurement ◽  
Process Management ◽  
Holistic Approach ◽  
Quantitative Information ◽  
Innovative Performance ◽  
Measurement Systems ◽  
Coordinate Control ◽  
Performance Measurement Systems ◽  
Information Combining

Abstract Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a basic prerequisite for quality of information for better decision making. The paper includes findings from an empirical case study of measuring Parkinson's Disease Neurosurgery process, including stakeholder's view with an integrative perspective.

scholarly journals The effect of enabling versus coercive performance measurement systems on procedural fairness and red tape

2021 ◽  
Author(s):  
Paula M. G. van Veen-Dirks ◽  
Marijke C. Leliveld ◽  
Wesley Kaufmann
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Development Process ◽  
System Development ◽  
Procedural Fairness ◽  
Performance Measurement System ◽  
Measurement Systems ◽  
Red Tape ◽  
Performance Measurement Systems

AbstractIn this study, we investigate the effects of an enabling versus a coercive performance measurement system on how employees perceive the procedural quality of such systems. In particular, we examine the design characteristics and the development process of performance measurement systems. We hypothesize that an enabling design and an enabling development process, as compared to a coercive design and a coercive development process, lead to perceptions of greater procedural fairness and less red tape. To test our hypotheses, we conduct an experiment with two different samples (a student laboratory sample and an online sample). In general, our results indicate that an enabling performance measurement system design and an enabling system development process both independently increase procedural fairness and decrease red tape. These findings imply that organizations interested in improving the procedural quality of their performance measurement system should focus on designing and developing a system that is enabling rather than coercive.

scholarly journals Promotion and evolution of sustainability performance measurement systems from a perspective of business process management

2015 ◽  
Vol 21 (2) ◽  
pp. 403-418 ◽  
Author(s):  
Silvia Inês Dallavalle Pádua ◽  
Charbel José Chiappetta Jabbour
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Content Type ◽  
Measurement Systems ◽  
Sustainability Performance ◽  
Performance Measurement Systems

Purpose – The purpose of this paper is to create a conceptual proposal that considers the relevant aspects to guide the promotion and evolution of corporate sustainability performance measurement systems (SPMSs) from a perspective of business process management. Design/methodology/approach – This study is divided into two phases. The first phase is a literature review with the study question was, “Which aspects need to be considered for promoting and evolving SPMS with a focus on business processes?” The second phase involved comparing these approaches and presenting a conceptual proposal with the relevant aspects for promoting and evolving a corporate SPMS. Findings – In the literature review, the following aspects were considered relevant to promoting sustainability: strategy, integration, stakeholders, evolution over time and business processes. The conceptual proposal found each aspect relevant and complementary presented consideration for each, forming one SPMS pentagon. Research limitations/implications – The comparison between the approaches is conceptual. Practical implications – This study can help organizations address the evolution of their measurement systems systemically. Originality/value – The summaries of the main considerations and evaluation issues provide starting points for organizations, researchers and students involved in sustainability-related matters. The discussion presented here can help organizations identify the strengths and weaknesses of their measurement systems and provide a basis for the promotion and implementation of improvements.

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