The patient’s dignity from the nurse’s perspective

2010 ◽  
Vol 17 (3) ◽  
pp. 313-324 ◽  
Author(s):  
Katarina Bredenhof Heijkenskjöld ◽  
Mirjam Ekstedt ◽  
Lillemor Lindwall
Keyword(s):  
Data Collection ◽  
Critical Incident ◽  
Critical Incident Technique ◽  
Human Beings ◽  
Text Interpretation ◽  
Professional Nursing ◽  
Hermeneutic Approach ◽  
Swedish Medical ◽  
Medical Wards ◽  
The Right

The aim of this study was to understand how nurses experience patients’ dignity in Swedish medical wards. A hermeneutic approach and Flanagan’s critical incident technique were used for data collection. Twelve nurses took part in the study. The data were analysed using hermeneutic text interpretation. The findings show that the nurses who wanted to preserve patients’ dignity by seeing them as fellow beings protected the patients by stopping other nurses from performing unethical acts. They regard patients as fellow human beings, friends, and unique persons with their own history, and have the courage to see when patients’ dignity is violated, although this is something they do not wish to see because it makes them feel bad. Nurses do not have the right to deny patients their dignity or value as human beings. The new understanding arrived at by the hermeneutic interpretation is that care in professional nursing must be focused on taking responsibility for and protecting patients’ dignity.

The Critical Incident Technique: Method or Methodology?

2019 ◽  
Vol 29 (7) ◽  
pp. 1065-1079 ◽  
Author(s):  
Roderik F. Viergever
Keyword(s):  
Data Collection ◽  
Critical Incident ◽  
Quality Care ◽  
Critical Incident Technique ◽  
Satisfaction With Care ◽  
Care Provision ◽  
Services Research ◽  
Data Collection And Analysis ◽  
Or Methodology ◽  
Good Quality Care

The critical incident technique (CIT) is a qualitative research tool that is frequently used in health services research to explore what helps or hinders in providing good quality care or achieving satisfaction with care provision. However, confusion currently exists on the nature of the CIT: Is it a method for data collection and analysis or a methodology? In this article, I explain why this distinction is important and I argue that the CIT is a methodology (and not a method) for the following reasons: Key methodological dimensions are described for the CIT; it has a clear focus; studies that apply this technique make use of various methods for data collection and analysis; it describes, explains, evaluates, and justifies the use of a specific format for those methods; it implies philosophical and practical assumptions; and studies that use the CIT cannot easily make use of additional methodologies simultaneously.

Contemporaneous versus Retrospective User-Reported Critical Incidents in Usability Evaluation

2002 ◽  
Vol 46 (24) ◽  
pp. 1973-1977 ◽  
Author(s):  
Miranda G. Capra
Keyword(s):  
Data Collection ◽  
Critical Incident ◽  
Critical Incidents ◽  
Qualitative Data ◽  
Critical Incident Technique ◽  
End Users ◽  
Usability Evaluation ◽  
Task Execution ◽  
Retrospective Reporting ◽  
Qualitative Data Collection

The user-reported critical incident technique involves end-users directly in qualitative data collection during formative usability evaluations. An augmented retrospective variation was developed where participants reported incidents while watching a recording of their usability session, rather than reporting incidents contemporaneous to their occurrence during task execution. Retrospective reporting enables controlled comparisons of user-reported and expert-reported methods, since session recordings can be shown to multiple reviewers. It also allows for the collection of incidents without disrupting traditional usability measures, such as time to complete task. A within-subject study with 24 participants found retrospective reporting to be similarly effective to contemporaneous reporting. The study is described and guidelines are provided for the use of both the contemporaneous and augmented retrospective techniques.

scholarly journals Passenger Perception towards E-ticketing Services, Airline Industry

2016 ◽  
Vol 4 (2) ◽  
pp. 45
Author(s):  
Dr.Sc. Nail Reshidi ◽  
MSc. Saranda Kajtazi ◽  
MSc. Lorik Abdullahu
Keyword(s):  
Empirical Data ◽  
Airline Industry ◽  
Critical Incident ◽  
Critical Incident Technique ◽  
The Other ◽  
Highly Educated ◽  
The Past ◽  
Income Status ◽  
Depth Analysis ◽  
The Right

This paper aims to identify the critical dominant incidents and key instigators that influence on usage or lack of usage of e-ticketing by Kosovo Air Passengers.The research at hand utilizes the Grounded Theory of Barney Glaser and Anselm Strauss, and the Critical Incident Technique in order to identify the factors that influence on the (diss) satisfaction of the travellers in using e-ticketing. For the purpose of this paper, the empirical data were gathered through interviews by using open ended questions. Among 93 interviews with the random selected passengers, 13 interviews were deemed as invalid.The empirical results highlighted the need for raising the consciousness regarding the efficacy and the advantages of eticketing. On the other hand, many other passengers cannot conceive the possibility of travelling without use of e-ticketing, given that in the past they spent much time in finding the right agent, desired destination, purchase difficulties in making reservation, confirmation, changes, or they had to carry large amounts of cash money to buy tickets which raised insecurity concerns.Research is limited only to the description of critical incidents that occurred in Prishtina International Airport. Majority of the respondents were highly-educated with high income status. These characteristics create a bias and constrain our ability to extrapolate from the findings. Nevertheless, the study serves as a point for more in-depth analysis and discussion on e-ticketing behaviour in Airline industry.

Preserved and violated dignity in surgical practice – nurses’ experiences

2013 ◽  
Vol 21 (3) ◽  
pp. 335-346 ◽  
Author(s):  
Lillemor Lindwall ◽  
Iréne von Post
Keyword(s):  
End Of Life ◽  
Human Dignity ◽  
Critical Incident ◽  
Healthcare Professionals ◽  
Critical Incident Technique ◽  
Surgical Practice ◽  
Practice Nurses ◽  
Text Interpretation ◽  
As If

The aim of this article was to obtain an understanding of what is experienced as human dignity by nurses in surgical practice. In order to obtain experiences from practice, the critical incident technique was chosen. A total of 11 nurses from surgical practice wrote 49 stories about positive and negative incidents. The text was analysed using hermeneutical text interpretation. The findings revealed patient dignity in terms of preserved dignity, that is, healthcare professionals paid attention to the patient. Nurses experienced preserved dignity when healthcare professionals allowed the patient to tell their story, allowed themselves to get close to the patient and in turn received the patient’s trust. Violated dignity included circumstances when the nurses were forced to see what they did not want to see. Nurses experienced violated dignity when healthcare professionals behaved rudely towards the patient, acted as if he or she was invisible or humiliated the patient at the end of life.

ACCESS TO EDUCATION WITH ONLINE LEARNING AND OPEN EDUCATIONAL RESOURCES: CAN THEY CLOSE THE GAP?

2008 ◽  
Vol 12 (1) ◽  
Author(s):  
Christine Geith ◽  
Karen Vignare
Keyword(s):  
Online Learning ◽  
Global Education ◽  
Open Educational Resources ◽  
Educational Resources ◽  
Access To Education ◽  
Human Beings ◽  
Right To Education ◽  
Education Gap ◽  
The Right ◽  
Compare And Contrast

One of the key concepts in the right to education is access: access to the means to fully develop as human beings as well as access to the means to gain skills, knowledge and credentials. This is an important perspective through which to examine the solutions to access enabled by Open Educational Resources (OER) and online learning. The authors compare and contrast OER and online learning and their potential for addressing human rights “to” and “in” education. The authors examine OER and online learning growth and financial sustainability and discuss potential scenarios to address the global education gap.

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