One Work Analysis, Two Domains: A Display Information Requirements Case Study

This chapter presents a new high level methodology for the analysis and design of information systems specifically to support routine action at the operational level of organizations. The authors argue that traditional methods fail to adequately address the unique requirements of support for routine operational action. The main innovation of the methodology is the use of an action-centred approach derived from recent work on the nature of purposeful human action, and as such, emphasises both the information requirements for action and the dependence of action upon appropriately structured environments. A brief case study illustrates how using the methodology can sensitize the analyst to opportunities to increase human efficiency and effectiveness through lighter weight information systems.

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Software Standards: An Information Requirements Framework

Journal of Information Technology ◽

10.1177/026839629300800203 ◽

1993 ◽

Vol 8 (2) ◽

pp. 82-91 ◽

Cited By ~ 1

Author(s):

Theodora N. Ngosi ◽

John O. Jenkins

Keyword(s):

Information Technology ◽

Information Requirements ◽

Information Requirement ◽

Research Findings ◽

Development Processes ◽

Software Standards ◽

Standard Development

This paper discusses research findings on information requirements for developing international Information Technology (IT) standards. Using the software standard development domain as a case study, the objective is to examine the standard development processes and the problems associated with IT standardization, and based upon the findings, an information requirement framework is provided.

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Addressing the envisioned world problem: a case study in human spaceflight operations

Design Science ◽

10.1017/dsj.2019.2 ◽

2019 ◽

Vol 5 ◽

Cited By ~ 3

Author(s):

Matthew J. Miller ◽

Karen M. Feigh

Keyword(s):

Technological Advancement ◽

Technological Systems ◽

Human Spaceflight ◽

Work Analysis ◽

Cognitive Work ◽

Future Technologies ◽

Future Work ◽

Modern Era ◽

Dependent Processes

The construction of future technological systems in work domains that do not yet exist, known as the envisioned world problem, is an increasingly important topic for designers, particularly given the rapid rate of technological advancement in the modern era. This paper first discusses the theoretical underpinnings of using cognitive work analysis (CWA) for developing a decision support system (DSS) situated within the envisioned world problem and recasts the problem as pathway-dependent processes. Using this pathway-dependent framework, each stage of the envisioning process is described to reveal how human factors experts can link existing work domains to envisioned instances. Finally, a case study example of the envisioning process that incorporates CWA modelling is demonstrated as it pertains to the advancement of the human spaceflight domain. As a result, this paper provides a unified treatment of the envisioned world problem with an end-to-end example of one approach to designing future technologies for future work domains.

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Workaround identification as an instrument for work analysis and design: a case study on ePrescription

Work ◽

10.3233/wor-2012-0389-1805 ◽

2012 ◽

Vol 41 ◽

pp. 1805-1810 ◽

Cited By ~ 4

Author(s):

Polyxeni Vassilakopoulou ◽

Vassilis Tsagkas ◽

Nicolas Marmaras

Keyword(s):

Work Analysis ◽

Analysis And Design

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Information Requirements and the Characteristics of Sales Situations

Business Ethics Quarterly ◽

10.5840/beq20041419 ◽

2004 ◽

Vol 14 (1) ◽

pp. 123-139 ◽

Cited By ~ 1

Author(s):

Norman Mooradian

Keyword(s):

Information System ◽

Ethical Theories ◽

Information Requirements ◽

Adequate Model ◽

Information Giving ◽

Broad Framework ◽

Sales Agents ◽

Epistemic Role

Abstract:The focus of this paper is the ethics of information giving in the context of complex sales. It is argued that, while current theories provide a broad framework for describing the responsibilities of sales agents, they lack adequate descriptions of the conditions characteristic of complex sales situations. Without an adequate model of complex sales, ethical theories will fail to provide guidance to sales agents facing issues that arise from features of sales situations not accounted for in the theories. To motivate this claim, I develop a brief case study in the area of information system sales. The problem can be remedied, however, if the theories take into account the features of complex sales. A tentative list of such features is presented and their relevance to the case is discussed. One of the most important to emerge is the epistemic role of the buyer as the judge of competing information.

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