scholarly journals Gender difference in the effect of cultural distance on academic performance among cross-border students in China

2021 ◽  
Vol 34 (1) ◽  
Author(s):  
Jieyi Hu ◽  
Chau Kiu Cheung
Keyword(s):  
Academic Performance ◽  
Gender Difference ◽  
Role Theory ◽  
Cultural Distance ◽  
Female Students ◽  
Cross Border ◽  
Cultural Adaption ◽  
Perceived Cultural Distance ◽  
Distance Finding

AbstractCross-border students’ academic performance draws people’s attention, whereas perceived cultural distance might influence their performance with gender difference. Based on role theory, men and women present different roles in society, and women are good at perceptual, cognitive aspects, making them more sensitive to cultural distance. Finding shows that the negative moderation role of gender existed in the relationship between cultural distance and academic performance. Particularly, female students showed lower cultural adaptation after cross-border migration, which then influenced their academic performance in universities. This study provides implication for policymakers and universities to pay more attention with additional resources to support female students’ cultural adaption.

scholarly journals Examining the role of attribution and intercultural competence in intercultural service encounters

2014 ◽  
Vol 28 (2) ◽  
pp. 159-170 ◽  
Author(s):  
Jackie Tam ◽  
Piyush Sharma ◽  
Namwoon Kim
Keyword(s):  
Customer Satisfaction ◽  
Intercultural Competence ◽  
Cultural Distance ◽  
Future Research ◽  
Service Encounters ◽  
Content Type ◽  
Culture Distance ◽  
Perceived Cultural Distance ◽  
The Relationship

Purpose – This study aims to develop a model based on attribution theory and intercultural literature to explain the underlying customer satisfaction process in intercultural service encounters. Design/methodology/approach – In-depth interviews were used to develop an understanding of customer experience and evaluations in intercultural service encounters. A quasi-experiment with 236 customers was used to empirically examine the relationships between perceived culture distance, cultural attribution, intercultural competence and customer satisfaction. Findings – Perceived culture distance is positively related to customer satisfaction, with cultural attribution mediating the relationship between perceived cultural distance and customer satisfaction, and partially mediating the moderating effect of intercultural competence on the relationship between perceived culture distance and customer satisfaction. Research limitations/implications – This study focuses on cultural attribution in intercultural service encounters. It is acknowledged that there are other attribution dimensions such as stability and controllability which may interact with perceived culture distance and influence subsequent customer satisfaction evaluation. Future research should consider these various dimensions and examine their mediating role in customer satisfaction. Practical implications – It is recommended that service firms educate their customers of diverse cultures about local norms and practices, and proactively manage their expectations throughout the service experience. Originality/value – Despite the growing importance of intercultural service encounters, the findings of the relationship between perceived cultural distance and customer satisfaction are mixed. This study contributes to the literature by advancing our theoretical knowledge and empirical evidence of the role of cultural attribution and intercultural competence in intercultural service encounters.

Reconceptualizing cultural distance: The role of cultural experience reserve in cross-border acquisitions

2016 ◽  
Vol 51 (3) ◽  
pp. 404-412 ◽  
Author(s):  
Manish Popli ◽  
Mohammad Akbar ◽  
Vikas Kumar ◽  
Ajai Gaur
Keyword(s):  
Cultural Distance ◽  
Cultural Experience ◽  
Cross Border

scholarly journals Improving Female Students’ Academic Achievements: Special Evidence from 2nd Year Management Department Students of Bonga University, Ethiopia

2021 ◽  
Vol 4 (3) ◽  
pp. 127-136
Author(s):  
Mohammed Abdulselam Adem ◽  
Amanuel Desalegn Untiso
Keyword(s):  
Academic Performance ◽  
Action Research ◽  
Group Discussion ◽  
Female Students ◽  
Average Score ◽  
Action Research Project ◽  
Factors Affecting ◽  
Student Academic Performance ◽  
The University

Action Research is a formative study of progress commonly practiced by teachers in schools. It enables a teacher to craft most appropriate strategy within its own teaching environment. Action research aims to contribute both to the practical concerns of people in an immediate problematic situation and to further the goals of social science simultaneously. This paper is aims to improve the academic performance of female students with special evidence from 2nd year management department of Bonga University. further, factors affecting the academic achievement of female students were examined. Finally, the role of teachers in improving female student academic performance were investigated. In doing so, the researcher adopted interview, focused group discussion and observations as data collection instruments. In addition, the researcher, prepared schedule composed of Proposed plan, action and evaluation for achieving the goals of this project. The collected data were analyzed using descriptive statistics such as mean and Paired sample T- test. The finding of this Action research project revealed that; Lack of proper Tutorial class has significant effects on female students’ achievement with average mean of 3.55, followed by lack of pear learning with mean score of 3.40. further, the overall Average Score of female students Before intervention was 3.98. but, After the researcher and course instructor made intervention which described in methodology parts the overall Average Score of female students has increased to 6.65. The researcher recommends the female students to give due consideration for their education and to read cooperatively with their colleagues. Further, Teachers should encourage female students through providing enough and timely tutorials. Finally, Bonga university shall establish female students club that actively serves all female students of the university through preparing training and conferences on which they exchange experiences with each other if possible with other universities female students.

scholarly journals Role of personal cultural orientations in intercultural service encounters

2016 ◽  
Vol 30 (2) ◽  
pp. 223-237 ◽  
Author(s):  
Piyush Sharma ◽  
Zhan Wu ◽  
Yong Su
Keyword(s):  
Experimental Design ◽  
Service Quality ◽  
Cultural Differences ◽  
Cultural Distance ◽  
Service Encounters ◽  
Content Type ◽  
Cultural Orientations ◽  
Perceived Cultural Distance ◽  
Service Managers

Purpose The purpose of this paper is to address a long-standing gap in current research on intercultural service encounters, by exploring the direct and indirect roles of four personal cultural orientations (PCOs) [independence, interdependence (INT), risk aversion (RSK) and ambiguity intolerance (AMB)]. Design/methodology/approach A 2 × 2 between-subjects experimental design with customers in two countries (Australia and China) using scenarios to manipulate service outcome (failure or success) and photos of foreigners as customer or employee to prime perceived cultural distance (PCD). Findings Customers with higher (vs lower) independence perceive greater interaction comfort, service quality and satisfaction (SAT) and are affected to a lesser extent by PCD and service outcome, but those with higher (vs lower) RSK or AMB perceive lower interaction comfort, service quality and SAT and are affected more strongly by PCD and service outcome. Research limitations/implications The authors used an “experimental” design with “imaginary” service scenarios to collect data in “two” countries using “four” PCOs for greater control in this paper, but all of these choices may restrict the generalizability of the findings. Practical implications Service managers need to look beyond visible cultural differences, such as ethnicity, nationality and language, and focus more on the invisible cultural differences in customs, values and norms, as reflected by the four PCOs in this paper. Originality/value The authors extend prior research on intercultural service encounters by exploring the moderating effects of PCOs on the influence of service outcome and PCD on interaction comfort, service quality and SAT.

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