Heuristic evaluation for e-commerce web pages usability assessment

2012 ◽  
pp. 474-485
2019 ◽  
Author(s):  
Gustav Petersen ◽  
Jakob Hyldig Nielsen ◽  
Johannes Verner Olsen ◽  
Robin Niels Kok

Background: Even though problems with usability constitute a major challenge to the implementation of new eHealth technology, the field web-based interventions is lacking usability guidelines for development and evaluation of web-based intervention platforms. Objective: The aim of present study is to create a set of eHealth-specific usability guidelines for the development and evaluation of web-based mental health interventions. Methods: Knowledge about usability was gathered from peripheral fields of e-learning, emotional design, and human-computer interaction in a top-down approach. This knowledge was synthesized into usability guidelines for web-based interventions, which were then case-tested on an existing web-based intervention for patients with health anxiety, using the heuristic evaluation method. Results: Nine broad guidelines were developed. The subsequent case-test of the web-based intervention showed that application of the guidelines was feasible and was able to identify several important usability issues with the intervention. Conclusions: Health professionals should be included in intervention design. Future usability assessment should focus on the different usability attributes. The relationship between usability and adherence needs further investigation.


Author(s):  
Pedro C. Santana-Mancilla ◽  
Luis E. Anido-Rifón ◽  
Juan Contreras-Castillo ◽  
Raymundo Buenrostro-Mariscal

This paper presents the usability assessment of the design of an Internet of Medical Things (IoMT) system for older adults; the evaluation, using heuristics, was held early on the design process to assess potential problems with the system and was found to be an efficient method to find issues with the application design and led to significant usability improvements on the IoMT platform.


Author(s):  
Steven Ford ◽  
Jordan Schotz ◽  
Fernando Montalvo

The usability of interfaces is critical in commerce, as it can lead to increased productivity and revenue. However, employees often have different needs from a system based on their role within the company. Hancock, Hancock, and Warm (2009) suggested that applied scientists should embrace person-specific interactions as the world moves ever more toward individual customization. Magento is an open-source e-commerce platform that can be tailored to the needs of respective companies. In conjunction with a retail plant and flower sales company in Clearwater, Florida, we assessed the usability of a custom Magento interface, focusing on each employee’s individual needs in the organization using heuristic evaluation, usability assessment, and structured interviews.


2006 ◽  
Vol 39 (4) ◽  
pp. 412-423 ◽  
Author(s):  
Mureen Allen ◽  
Leanne M. Currie ◽  
Suzanne Bakken ◽  
Vimla L. Patel ◽  
James J. Cimino

2021 ◽  
Vol 19 (1) ◽  
pp. 1
Author(s):  
Aldy A Kulakat ◽  
Ema Utami ◽  
Ferry Wahyu Wibowo

Website is a collection of online documents containing Web pages that are moored in a domain as a unique name. It can be accessed via the Internet so that existing information can be displayed and accessed by Web visitors. Web visitors tends to need websites with user interface which is easy to use, to interact (usability), or communicate in sharing information. There are basically some benchmarks that can be used to measure website usability, including (1) Learnability, easiness to learn; (2) Efficiency, user speed level; (3) memorability, easiness to remember; (4) Error and safety, low fault rate; and (6) Satisfaction, satisfied user. Moreover, there are several methods of evaluation of the website in this research, such as: (1) Thinking Aloud Method, (2) User Perfomance test, (3) Remote Usability Test, (4) Cooperative Evaluation, (5) Expert Review, (6) Heuristic Evaluation, (7) Cognitive Walkthrough, (8) Plurastic Walkthrough, (9) Field Observation, and (10) Interview and Focus group.   In addition, the selection of a questionnaire or sampling deployment method and designing interface method may also affect the outcome of the evaluation of the website.


Crisis ◽  
2018 ◽  
Vol 39 (3) ◽  
pp. 197-204 ◽  
Author(s):  
Hajime Sueki ◽  
Jiro Ito

Abstract. Background: Gatekeeper training is an effective suicide prevention strategy. However, the appropriate targets of online gatekeeping have not yet been clarified. Aim: We examined the association between the outcomes of online gatekeeping using the Internet and the characteristics of consultation service users. Method: An advertisement to encourage the use of e-mail-based psychological consultation services among viewers was placed on web pages that showed the results of searches using suicide-related keywords. All e-mails received between October 2014 and December 2015 were replied to as part of gatekeeping, and the obtained data (responses to an online questionnaire and the content of the received e-mails) were analyzed. Results: A total of 154 consultation service users were analyzed, 35.7% of whom were male. The median age range was 20–29 years. Online gatekeeping was significantly more likely to be successful when such users faced financial/daily life or workplace problems, or revealed their names (including online names). By contrast, the activity was more likely to be unsuccessful when it was impossible to assess the problems faced by consultation service users. Conclusion: It may be possible to increase the success rate of online gatekeeping by targeting individuals facing financial/daily life or workplace problems with marked tendencies for self-disclosure.


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