Grinding

County Lines ◽  
2020 ◽  
pp. 101-142
Author(s):  
Simon Harding
Keyword(s):  
Relationship Management ◽  
Customer Relationship ◽  
Drug Supply ◽  
Internal Dynamics ◽  
Line Managers ◽  
Supply Networks ◽  
Phone Calls ◽  
Line Manager ◽  
Marketing Principles ◽  
Police Activity

This chapter examines how the actual processes of county lines drug-supply networks work in reality, looking at the internal dynamics of running a county line in more detail. The daily chore of wrapping drugs, bagging them, taking phone calls, delivering drugs to user, 27/7 from a local dealing hub or trap house is referred to by the runner/dealers as ‘grinding’. The chapter then reveals life inside a trap house, managing staff, role differentiation, and the marketing principles of customer relationship management. It also outlines the management risks of county lines, as well as the options for county line expansion. County line managers know that the initial stages of line establishment are crucial and misjudgements now are costly later. A skilled county line manager must therefore mitigate all risks, and establish and secure lines to commence profitable returns. Early risks here include retaliation from an existing/rival lines; over-exposure of marketing generating police activity; failure to create a market share; and transposing profits back to the parent gang.

Building an Effective Customer Relationship System (CRM): Saudi Credit Bank Employees Perception of Service Quality

2015 ◽  
Vol 1 (10) ◽  
pp. 60-65
Author(s):  
Alshahrani Meshal Saeed S ◽  
Alshahrani Bander Sayaf Z ◽  
Alshahrani Ahmed Saeed A
Keyword(s):  
Service Quality ◽  
Customer Relationship Management ◽  
Banking Sector ◽  
Relationship Management ◽  
Major Change ◽  
Customer Relationship ◽  
Key Driver ◽  
Banking Institution ◽  
Marketing Principles

There is a major change in the way which companies organize themselves; switching from product-based to customer-based structures. A key driver of this change is the advent of Customer Relationship Management (CRM). Underpinned by information systems convergence and advanced supporting software, CRM significantly improves the implementation of Relationship Marketing principles. In this study, we explore the main issues enabling or hindering the development of Customer Relationship Management – factor of successful business and long-term profitability in the banking sector. We analyze the service quality offered to customers and its implications for the performance of a banking institution clarifying drawbacks, mainly, drawbacks concerning organization and resource use to support quality service, of the services provided by the Saudi Credit Bank.

Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

2018 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Wiyanto Wiyanto ◽  
Fajar Butsianto ◽  
Karsito Karsito
Keyword(s):  
Information Technology ◽  
Information System ◽  
Medical Record ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Design System ◽  
System Validation ◽  
Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

Customer Relationship Management

2001 ◽  
Vol 30 (8) ◽  
pp. 417-422 ◽  
Author(s):  
Hajo Hippner ◽  
Stephan Martin ◽  
Klaus D. Wilde
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship

Customer Relationship Management in Kaveri Grameena Bank

2012 ◽  
Vol 3 (2) ◽  
pp. 29-34 ◽  
Author(s):  
Dr.M. Kumaraswamy Dr.M. Kumaraswamy ◽  
◽  
Jayaprasad. D Jayaprasad. D
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship
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