The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience: a structural equation modelling approach

Author(s):  
Mohammad Abuhashesh ◽  
Alaeddin Ahmad ◽  
Dana Kakeesh
2018 ◽  
Vol 22 (06) ◽  
pp. 1850047 ◽  
Author(s):  
RADOSLAW NOWAK

This project investigates whether personality could explain variance in unit’s performance via absorptive capacity. Consequently, the study proposes that an executive’s personality traits (e.g., openness to new experience) may be related to absorptive capacity — impacting in different ways the development of externally oriented potential absorptive capacity and internally oriented realised absorptive capacity. To test this model empirically, the study uses a dataset that was collected in the healthcare industry. Results obtained using structural equation modelling confirm some of the proposed relationships. Contribution to research and practitioners is discussed.


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