scholarly journals Knowledge as process, not data: the role of process based systems in developing organisational knowledge and behaviour

2005 ◽  
Vol 6 (4/5/6) ◽  
pp. 420 ◽  
Author(s):  
Ivor Perry
2011 ◽  
Vol 9 (4) ◽  
pp. 342-352 ◽  
Author(s):  
Giovanni Radaelli ◽  
Matteo Mura ◽  
Nicola Spiller ◽  
Emanuele Lettieri

2009 ◽  
Vol 08 (03) ◽  
pp. 251-265 ◽  
Author(s):  
Champika Liyanage ◽  
Tabarak Ballal ◽  
Taha Elhag

This paper investigates and evaluates the process of knowledge transfer in construction projects. Due to the highly competitive nature of business environments, knowledge transfer between organisations has become increasingly popular in recent years. However, although organisations can realise remarkable benefits by transferring knowledge from one unit to another, successful knowledge transfer can be difficult to achieve. The discussions presented in the paper are mainly based on findings of two case studies. The two cases were selected from Private Finance Initiative (PFI) projects in the UK. According to the case study findings, different stages of a knowledge transfer process can be overlapped, omitted, repeated as well as intermitted and then restarted. One of the significant findings of the case studies was the role of the "knowledge mediator". In selected case studies, there were external consultants and expert staff in the form of knowledge mediators. The importance of their roles was frequently highlighted by the interview participants. They were not only facilitating the close liaison between the knowledge source and the receiver, but also their role was strongly associated with practices of translation and interpretation. This combined role of mediator/translator, therefore, appears to be particularly significant for inter-organisational knowledge transfer in PFI projects.


2020 ◽  
Vol 58 (9) ◽  
pp. 1819-1839
Author(s):  
Luca Simeone ◽  
Giustina Secundo ◽  
Antonio Messeni Petruzzelli ◽  
Giovanni Schiuma

PurposeThis paper explores how learning processes supported by intensive use of design can favour absorptive capacity in open innovation contexts characterised by the interaction of a high number of diverse stakeholders.Design/methodology/approachThe paper combines the insights from theory with the empirical evidence gathered by adopting a case study approach.FindingsFindings provide evidence about the role of design-based learning to facilitate intra- and inter-organisational knowledge flows and to sustain absorptive capacity through processes of recognition, internalisation and adoption.Research limitations/implicationsThe study integrates currently distinct research streams focussing on (1) design research, particularly on how design can support knowledge processes and specific learning processes and (2) open innovation, particularly regarding how to enhance absorptive capacity in those contexts in which a high number of diverse stakeholders interact.Practical implicationsThis study can help companies, research institutions and other organisations leveraging open innovation to reflect on the potential of design-based learning processes and on how to deliberately facilitate such processes in their projects.Originality/valueThe original contribution provided by this study is to explore open innovation through some analytical categories elaborated in design research concerning materially grounded forms of design-based learning. In particular, the study investigates how design supports knowledge transfer, sharing, translation and creation.


2010 ◽  
pp. 1502-1517
Author(s):  
Blanca Hernandez Ortega ◽  
Julio Jimenez Martinez ◽  
Ma Jose Martin De Hoyos

The objective of this work is to analyse the importance of firms’ previous experience with different information technologies (Internet, electronic data interchange (EDI)) in their implementation of e-Customer Relationship Management (e-CRM) and B2B. Moreover, we also study the role of e-CRM in B2B development. The results show that experience with systems such as EDI or Internet has a direct influence on the use of e-CRM. There is also a direct and positive transmission of knowledge from e-CRM to B2B, though the former has not been adopted intensively by firms yet. Companies should be aware of the interrelations that exist between the different information technologies. The knowledge accumulated from using a technological innovation can be considered an important aspect of organisational knowledge, which allows firms to obtain a number of benefits as a result of applying systems that are complementary.


2006 ◽  
Vol 05 (03) ◽  
pp. 183-192
Author(s):  
Satrijo Tanudjojo ◽  
Ashley Braganza

This paper explores the use of intranet-technology to support knowledge intensive decision-making in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilising, and exchanging knowledge through a system which is based on intranet-technology delivers some forms of benefits to both the organisation and its clients, and helps in understanding what organisational knowledge is to be managed and the process of managing it defines the role of technology that enables knowledge management.


2005 ◽  
Vol 04 (04) ◽  
pp. 247-255 ◽  
Author(s):  
Celina Pascoe ◽  
Elizabeth More

This paper reports research on the role of communication in knowledge management, examined through the lens of communication climate. The research is being undertaken in a major public sector organisation. The organisation wishes to shift its culture to one characterised by internal information sharing and, to this end, it has undertaken a 3-year knowledge management initiative that comprises an integrated suite of formal and informal knowledge sharing activities. The research is being conducted on a longitudinal basis between 2003 and 2005, and results of the first survey of the organisation's communication climate are reported in this paper. It is proposed that communication audits can be used to gauge whether knowledge and information sharing are likely to occur by providing data on two antecedents to such sharing: perceptions of other organisational members' openness to the receiving as well as the sending aspects of sharing.


2017 ◽  
Vol 49 (6) ◽  
pp. 1247-1265 ◽  
Author(s):  
Robert Huggins ◽  
Piers Thompson

In recent years, increased attention has been given to role of inter-organisational knowledge networks in promoting regional economic growth. Nevertheless, the empirical evidence base concerning the extent to which inter-organisational knowledge networks influence regional growth is at best patchy. This article utilises a panel data regression approach to undertake an empirical analysis of economic growth across regions of the UK. Drawing on the concept of network capital, significant differences in the stocks of network capital and flows of knowledge within and across regions are found, which are significantly associated with regional rates of economic growth. The analysis finds that both inter and intra-regional networks shape regional growth processes, highlighting the role of both embedded localised linkages and the importance of accessing more geographically distant knowledge. The study adds weight to the suggestion that one of the most interesting implications of endogenous growth theory relates to the impact of the spatial organisation of regions on flows of knowledge. It is concluded that the adoption of a relational approach to understanding differing economic geographies indicates that network systems are a key component of the regional development mix.


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