Knowledge management systems: a comparative study of knowledge work systems and office automation systems in small- and medium-sized firms in Aragon

A stage model for knowledge management systems in policing financial crime is developed in this chapter. Stages of growth models enable identification of organizational maturity and direction. Information technology to support knowledge work of police officers is improving. For example, new information systems supporting police investigations are evolving. Police investigation is an information-rich and knowledge-intensive practice. Its success depends on turning information into evidence. This chapter presents an organizing framework for knowledge management systems in policing financial crime. Future case studies will empirically have to illustrate and validate the stage hypothesis developed in this paper.

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Knowledge Management Systems

Current Issues in Knowledge Management ◽

10.4018/978-1-59904-916-8.ch013 ◽

2011 ◽

pp. 181-205 ◽

Cited By ~ 1

Author(s):

Dick Stenmark ◽

Rikard Lindgren

Keyword(s):

Knowledge Management ◽

Design Theory ◽

Work Practice ◽

Knowledge Work ◽

Critical Issue ◽

Lessons Learned ◽

Management Systems ◽

Knowledge Management Systems ◽

Simple Question ◽

The Relationship

This chapter is motivated by one simple question: Why do so many knowledge management systems (KMS) fail when implemented in organizational knowledge work practice? Indeed, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in KMS of little use for organizational members. Hence, KMS maintenance is an important research subject. With the objective to contribute recommendations for how to integrate KMS with everyday knowledge work, we apply general lessons learned from development of groupware applications as a theoretical lens to analyze empirical experiences of three implemented and evaluated KMS. Theorizing the relationship between the recommendations developed and extant KMS design theory, the chapter offers implications for IS research and practice.

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Stages of Knowledge Management Systems

Knowledge Management Systems in Law Enforcement ◽

10.4018/978-1-59904-307-4.ch004 ◽

2007 ◽

pp. 71-93

Author(s):

Petter Gottschalk

Keyword(s):

Knowledge Management ◽

Knowledge Work ◽

Management Systems ◽

Knowledge Management Systems ◽

Stage Model ◽

Organizational Evolution ◽

Multistage Model ◽

Storage And Retrieval ◽

Management Technology ◽

It Applications

Knowledge management systems refer to a class of information systems applied to manage organizational knowledge. These systems are IT applications to support and enhance the organizational processes of knowledge creation, storage and retrieval, transfer, and application (Alavi & Leidner, 2001). The knowledge management technology stage model presented in this chapter is a multistage model proposed for organizational evolution over time. Stages of knowledge management technology are a relative concept concerned with IT’s ability to process information for knowledge work. The knowledge management technology stage model consists of four stages (Gottschalk, 2005). When applied to law enforcement in the following chapters, the stages are labeled officer-to-technology, officer-to-officer, officer-to-information, and officer-to-application.

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Stages of Knowledge Management Systems

Knowledge Management ◽

10.4018/978-1-59904-933-5.ch045 ◽

2011 ◽

pp. 525-540

Author(s):

Petter Gottschalk

Keyword(s):

Knowledge Management ◽

Knowledge Work ◽

Management Systems ◽

Knowledge Management Systems ◽

Stage Model ◽

Organizational Evolution ◽

Multistage Model ◽

Storage And Retrieval ◽

Management Technology ◽

It Applications

Knowledge management systems refer to a class of information systems applied to manage organizational knowledge. These systems are IT applications to support and enhance the organizational processes of knowledge creation, storage and retrieval, transfer, and application (Alavi & Leidner, 2001). The knowledge management technology stage model presented in this chapter is a multistage model proposed for organizational evolution over time. Stages of knowledge management technology are a relative concept concerned with IT’s ability to process information for knowledge work. The knowledge management technology stage model consists of four stages (Gottschalk, 2005). When applied to law enforcement in the following chapters, the stages are labeled officer-to-technology, officer-to-officer, officer-to-information, and officer-to-application.

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Social Influence and Knowledge Management Systems Use: Evidence from Panel Data

MIS Quarterly ◽

10.25300/misq/2013/37.1.13 ◽

2013 ◽

Vol 37 (1) ◽

pp. 299-313 ◽

Cited By ~ 62

Author(s):

Yinglei Wang ◽

◽

Darren B. Meister ◽

Peter H. Gray ◽

◽

...

Keyword(s):

Knowledge Management ◽

Panel Data ◽

Social Influence ◽

Management Systems ◽

Knowledge Management Systems

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Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-03-2017-0011 ◽

2017 ◽

Vol 47 (2) ◽

pp. 250-264 ◽

Cited By ~ 7

Author(s):

Chulatep Senivongse ◽

Alex Bennet ◽

Stefania Mariano

Keyword(s):

Knowledge Management ◽

Literature Review ◽

Systematic Literature Review ◽

Value Added ◽

Specific Area ◽

Management Systems ◽

Knowledge Management Systems ◽

Content Type ◽

Integrated Framework ◽

Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

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Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

Journal of Information Systems ◽

10.2308/jis.2008.22.2.77 ◽

2008 ◽

Vol 22 (2) ◽

pp. 77-101 ◽

Cited By ~ 36

Author(s):

Holli McCall ◽

Vicky Arnold ◽

Steve G. Sutton

Keyword(s):

Knowledge Management ◽

Problem Solving ◽

Knowledge Acquisition ◽

Reference Materials ◽

Explicit Knowledge ◽

Experimental Methodology ◽

Management Systems ◽

Knowledge Management Systems ◽

Use Of Knowledge ◽

The Impact

ABSTRACT: In an era where knowledge is increasingly seen as an organization's most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O'Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers' judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.

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