Resource allocation for implementing strategic quality management strategies in pharmaceutical industry in India: a case study

2021 ◽  
Vol 34 (2) ◽  
pp. 158
Author(s):  
Harjit Kaur ◽  
Sanjay Kaushik
Keyword(s):  
Resource Allocation ◽  
Quality Management ◽  
Pharmaceutical Industry ◽  
Management Strategies ◽  
Strategic Quality Management

Case Study

2011 ◽  
pp. 285-301
Author(s):  
Kent Taylor
Keyword(s):  
Quality Management ◽  
Language Processing ◽  
Information Quality ◽  
Collaborative Writing ◽  
Management Strategies ◽  
Management Tools ◽  
Content Development ◽  
Information Products ◽  
Information Supply Chain

The application of quality management tools in the content development process provides a range of benefits to writing, production, and program teams. This case study of a Natural Language Processing (NLP)-based information quality management solution developed by acrolinx® GmbH describes the results that real-world virtual collaborative writing practitioners have realized, and provides a roadmap for applying quality management strategies within writing organizations. When information products have consistent style, voice, terminology, and brand identification no matter where, when, or by whom the materials written, they are easier to read, understand, translate, and use. Quality management tools support collaboration within writing teams by centralizing access to the standards as writers are creating content, and providing objective quality metrics and reports at handoff points in the information supply chain. This process ensures consistency and clarity across information products, which makes them easier for writers to develop and for customers to use.

The Quality Of Service Delivery In Zimbabwean Urban Councils: A Case Study Of Bindura Municipality 2009 To 2011.

2012 ◽  
Vol 5 ◽  
Author(s):  
Denhere Webster ◽  
Tafirei Felex ◽  
Onias Zivanai ◽  
Muchingami Lovemore
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Service Quality ◽  
Service Delivery ◽  
Survey Design ◽  
Management Strategies ◽  
Total Quality ◽  
Structured Interviews

The study sought to assess the quality of service delivery in Zimbabwean urban councils using Bindura Municipality as a case study. The objectives of the study were to establish the levels of service quality, determine the challenges that hindered quality service delivery, analyse the service quality management strategies and propose suitable strategies Bindura municipality can adopt to enhance service quality delivery.A descriptive survey design was used and questionnaires and structured interviews were used as data collection instruments. A sample of 300 householdswas drawn from the municipality rate payers’ data base. The population was stratified into low, medium and high density residents. Systematic random sampling was used to draw the participants in each stratum. Ten interviews were conducted with senior management using convenience sampling and documentary evidence was generated from menus, minutes and reports. The major findings were that the quality of service delivery was generally poor. This was mainly attributed to inadequate and disintegrated service delivery and management strategies. In addition human resource issues, poor governance structures and political interferences were causes of concern. It was concluded that the quality of service delivery by Bindura Municipality fell far short of residents’ expectations.The study recommended that for effective service delivery the municipality should among other strategies, adopt blue printing and total quality management. 

Sign in / Sign up

Export Citation Format

Share Document