Case Study

The application of quality management tools in the content development process provides a range of benefits to writing, production, and program teams. This case study of a Natural Language Processing (NLP)-based information quality management solution developed by acrolinx® GmbH describes the results that real-world virtual collaborative writing practitioners have realized, and provides a roadmap for applying quality management strategies within writing organizations. When information products have consistent style, voice, terminology, and brand identification no matter where, when, or by whom the materials written, they are easier to read, understand, translate, and use. Quality management tools support collaboration within writing teams by centralizing access to the standards as writers are creating content, and providing objective quality metrics and reports at handoff points in the information supply chain. This process ensures consistency and clarity across information products, which makes them easier for writers to develop and for customers to use.