Investigating the impact of technology and training on new service development through the mediating role of innovative behaviour

2020 ◽  
Vol 12 (3) ◽  
pp. 191
Author(s):  
Islam Bourini ◽  
Rawan Mazen Abukhait ◽  
Iman A. Akour
Keyword(s):  
Service Development ◽  
New Service Development ◽  
Mediating Role ◽  
Innovative Behaviour ◽  
Impact Of Technology ◽  
The Impact ◽  
And Training

scholarly journals The impact of ethical leadership on service innovation behavior

2019 ◽  
Vol 13 (1) ◽  
pp. 73-88 ◽  
Author(s):  
Fahri Özsungur
Keyword(s):  
Ethical Leadership ◽  
Self Efficacy ◽  
Psychological Capital ◽  
Service Innovation ◽  
Service Development ◽  
Content Type ◽  
Mediating Role ◽  
The Impact ◽  
Innovation Behavior

Purpose Ethical leadership is at the forefront of what matters in today’s business life and current issues, with a view to making strong moral decisions through bilateral communication. Service innovation behavior is important in terms of individual and institutional actions in the process of producing and implementing new ideas. Investigating the mediating role of psychological capital which consists of self-efficacy, optimism, hope and psychological endurance dimensions, between ethical leadership and service innovation behavior, is a matter to be investigated. This study aims to assess the impact of ethical leadership on service innovation behavior by means of a comprehensive literature review. In this framework, psychological capital forms the scope of researching the mediating role. Design/methodology/approach This study was conducted with 376 blue-collar workers randomly selected from 140 company which were selected from 1,294 joint stock companies among 76,882 companies operating in the province of Adana in Turkey and registered in the Adana Chamber of Commerce, by applying a questionnaire of 40 items. Findings As a result of the factor analysis, 6 items which could not provide reliability were extracted from the scale and the remaining 34 items were distributed in three factors and the validity of the construct validity was measured by the convergence and divergence methods. Construct reliability (CR) values were found to be statistically significant (SRMR: 0.50, RMSEA = 0.058, IFI: 0.955, CFI = 0.97, GFI = 0.96, AGFI = 0.86, TLI = 0.97, χ2/s.d. = 2.264) when it was above 0.7, and the structural equation model determined that the research data and the initially determined model are compatible. Ethical leadership has a significant effect on psychological capital (ß = 0.224, p < 0.001), ethical leadership has a significant effect on innovation (ß = 0.113, p < 0.001), psychological capital was found to have a significant influence on service innovation (ß = 0.965, p < 0.001), and ethical leadership was mediated by psychological capital on service innovation behavior (SIE = 0.235). Research limitations/implications Further research is needed to assess conducting research in enterprises with different cultural characteristics. This paper provides the effectiveness of ethical leadership and psychological capital factors, which are effective in improving employee service innovation behavior and enabling managers to develop human resources strategies in this respect. Practical implications The results provide the impact of ethical leadership on the productivity of employees in the workplace and provide practical benefits in terms of developing innovation-oriented service development behaviors. Social implications The innovative behaviors of the employees enable the development of innovative ideas in social life by contributing to consumer satisfaction and economy. Ethical leadership ensures positive behaviors in the society by ensuring that employees in the workplace develop justice sentiments. Originality/value The mediating role of psychological capital between ethical leadership and service innovation behavior has not been investigated before. In this study, the effects of self-efficacy, optimism, hope and resilience factors were investigated in providing ethical leaders and employees, creating value in the enterprise, and in providing innovation-focused services for employees.

Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services

2003 ◽  
Vol 07 (02) ◽  
pp. 189-212 ◽  
Author(s):  
Jeroen P. J. de Jong ◽  
Ron Kemp
Keyword(s):  
Success Factors ◽  
Positive Impact ◽  
Service Industries ◽  
Incremental Innovation ◽  
Service Development ◽  
Service Firms ◽  
New Service Development ◽  
Innovative Behaviour ◽  
Knowledge Intensive

Innovation researchers increasingly pay attention to service industries, resulting in a large amount of literature on success factors in new service development. However, the role of individual co-workers in innovation is still underexposed. This paper investigated the drivers of innovative behaviour of individual co-workers, which is considered to be a major determinant of incremental innovation. From the literature seven constructs were derived that are often discussed as drivers of innovation, but have not been tested as determinants of individual co-workers' innovative behaviour. Survey data were collected from 360 persons working in knowledge-intensive service firms. Based on a regression analysis, it appeared that perceptions of job challenge, autonomy, strategic attention and external contacts are positively related to innovative behaviour of individual co-workers. Also, operating in a market where firms compete on differentiation had a positive impact. On the other hand, a firm climate supportive to innovation and a high variation in demand did not affect innovative behaviour in a direct manner.

scholarly journals Impact of Technology Innovation on Air Quality—An Empirical Study on New Energy Vehicles in China

2021 ◽  
Vol 18 (8) ◽  
pp. 4025
Author(s):  
Haoxuan Hu ◽  
Yuchen Zhang ◽  
Xi Rao ◽  
Yinghua Jin
Keyword(s):  
Air Quality ◽  
Technology Innovation ◽  
Fixed Effect Model ◽  
Mediating Effect ◽  
Mediating Role ◽  
New Energy ◽  
Impact Of Technology ◽  
The Impact ◽  
New Energy Vehicles

China’s high economic growth has been accompanied by deteriorating air quality in recent decades. This paper aims to explore the relation between technology innovation (defined as the invention patent counts of each region) of new energy vehicles (NEVs) in China and air quality. A panel fixed effect model is used to analyze this relation and the mediating effect methods are used to examine the role of the output of NEVs (defined as the annual production quantity of NEVs in each region (unit: thousand)). The results of our study show: (1) the impact of the technology innovation of NEVs on air quality is positive and statistically significant; (2) the mediating role of the output of NEVs is confirmed in the relation between NEVs innovation and air quality improvement; (3) the technology innovation of NEVs has a more notable impact on the air quality in the regions with higher vehicle and vessel tax (VVT). The present study implicates for the first time that the technology innovation of NEVs can enhance air quality with the mediating role of the output of NEVs and the moderating role of VVT.

Organisational justice and innovative behaviour: Is knowledge sharing a mediator?

2020 ◽  
Vol 53 (1) ◽  
pp. 77-91
Author(s):  
Jnaneswar K. ◽  
Gayathri Ranjit
Keyword(s):  
Knowledge Sharing ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Underlying Mechanism ◽  
Content Type ◽  
Mediating Role ◽  
Organisational Justice ◽  
Innovative Behaviour ◽  
The Impact

Purpose Encouraging employees to exhibit innovative behaviour at the workplace is the need of the hour. Prior studies reported the impact of organisational justice on innovative behaviour; however, the majority of these studies are from the Western context. Moreover, the underlying mechanism linking these variables, namely, the role of knowledge sharing, is sparse. The purpose of this paper is to examine the mediating role of knowledge sharing in the relationship between organisational justice and innovative behaviour through the lens of social exchange theory in the Indian context. Design/methodology/approach Mediation analysis using PROCESS macro was performed on a sample of 288 employees using three structured questionnaires. Participants were recruited from various manufacturing organisations in India. The validity of the hypothesised model was established using AMOS software. Findings Organisational justice impacted both knowledge sharing and innovative behaviour. It was also illustrated that knowledge sharing influenced employees’ innovative behaviour. The most important finding is the partial mediation of knowledge sharing in the organizational justice–innovative behaviour relationship. Originality/value This study tries to demystify the organisational justice–innovative behaviour relationship by highlighting knowledge sharing as an underlying mechanism. The existing theoretical framework that describes the effects of organisational justice is enriched.

Customer Orientation, Learning Orientation, and New Service Development

2011 ◽  
Vol 35 (4) ◽  
pp. 437-468 ◽  
Author(s):  
Kayhan Tajeddini
Keyword(s):  
Customer Orientation ◽  
Hotel Industry ◽  
Service Development ◽  
Learning Orientation ◽  
New Service Development ◽  
Subsequent Effect ◽  
Using Data ◽  
Hotel Managers ◽  
The Impact

Although many studies have investigated the role of customer orientation and learning orientation on a firm’s performance in small, medium, and large enterprises, the literature provides little empirical evidence about the role of customer orientation and learning orientation within the hotel industry. This current work investigates the influence of these variables on new service development and their subsequent effect on performance (financial and perceptual). Also, the impact of participating managers’ positive attitude toward change on new service development has been examined. Using data from hotel managers and owners located in Switzerland, several hypotheses have been formulated and tested. The findings not only verify aspects of prior research but also provide a new insight by exploring customer orientation, learning orientation, and new service development simultaneously, revealing how these factors affect the performance of the Swiss hotel industry. Although support for some hypotheses was found, these results need to be evaluated in light of the limitations, which moderate the contribution and also provide areas for further research.

scholarly journals Exploitative Innovation and the Impact of Realized Absorptive Capability and Technology Orientation

2020 ◽  
Vol 7 (3) ◽  
pp. 146
Author(s):  
Nertila Busho ◽  
Daniela Lena
Keyword(s):  
Dynamic Environment ◽  
Close Connection ◽  
Mediating Role ◽  
Knowledge Intensive ◽  
Impact Of Technology ◽  
Technology Orientation ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

This paper aims to identify the impact of Technology Orientation on the relationship of Realized Absorptive Capability and Exploitative Innovation. Using a sample of 194 firms located in Albania, we empirically test the mediating role of Technology Orientation. Nowadays, Innovation is not anymore a new phenomenon. In the literature a lot of studies have seen it with a close connection to technology. In some other study, in case of a dynamic environment, firms with realized absorptive capability are more predisposed to absorb technology and to be able to be update with it. Since technology is considered as an auxiliary tool to innovation, we considered it specifically for exploitative innovation which can increase even the efficiency of firms. The focus of this study is placed on knowledge-intensive sector in order to better capture the effect of these variables. The results demonstrate that the Technology Orientation has a full mediating role on this relationship. The Realized Absorptive Capability has not any impact on Exploitative Innovation in case of the lack of Technology Orientation.

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