Customer Service Evaluation Framework

2010 ◽  
Author(s):  
Mitchell Kramer
Keyword(s):  
Customer Service ◽  
Service Evaluation ◽  
Evaluation Framework

Effects of contact employee supports on critical employee responses and customer service evaluation

2004 ◽  
Vol 18 (5) ◽  
pp. 395-412 ◽  
Author(s):  
Mahn Hee Yoon ◽  
Jai Hyun Seo ◽  
Tae Seog Yoon
Keyword(s):  
Customer Service ◽  
Service Evaluation ◽  
Employee Responses

Development of Safety-Based Level-of-Service Parameters for Two-Way Stop-Controlled Intersections

1998 ◽  
Vol 1635 (1) ◽  
pp. 127-132
Author(s):  
Soo-Beom Lee ◽  
William D. Berg
Keyword(s):  
Service Evaluation ◽  
Evaluation Framework ◽  
Level Of Service ◽  
Pavement Condition ◽  
Intersection Safety ◽  
Sight Distance ◽  
Traffic Composition ◽  
Safety Considerations ◽  
Intersection Geometry ◽  
Acceptance Research

Current methods for evaluating level of service at two-way stop-controlled intersections do not account for safety considerations. One of the most important factors influencing intersection safety is the availability of adequate sight distance. However, current recommended intersection sight distance criteria do not explicitly consider variability in traffic composition, vehicle characteristics, pavement conditions, or driver characteristics such as perception-reaction time and minimum gap acceptance. Research was therefore undertaken to develop and validate a method where the safety of a two-way stop-controlled intersection could be estimated based on parameters such as intersection geometry, traffic volume, pavement condition, traffic composition, and available sight distances. Simulation modeling was used to estimate the frequency of potential conflicts or collisions resulting from sight distance restrictions. The potential severity of the collisions was modeled using kinetic energy principles. A method for incorporating the results into a level-of-service evaluation framework was then developed.

scholarly journals The Development of Mobile Application Based Customer Service System in Bank Sampah Malang

2017 ◽  
pp. 291-298
Author(s):  
Nur Hayatin ◽  
Bayu Mavindo ◽  
Eko Budi Cahyono
Keyword(s):  
Web Service ◽  
Customer Service ◽  
Service System ◽  
Municipal Government ◽  
High Mobility ◽  
Service Evaluation ◽  
Web Based ◽  
Android Applications ◽  
System Requirements ◽  
Waste Bank

Malang Waste Bank, or commonly called Bank Sampah Malang (BSM), is a legal entity of incorporated cooperatives built by the Malang municipal government serving as a container of waste management, especially dry waste. During this time, the customer service process conducted in BSM has been not optimal, especially its online service. Some services have been accessible online through website but the information is limited only to the list of prices and types of waste received by BSM. While other necessary information needed by the customers such as balance checking, garbage collection schedule checking, and information about the types of saving managed by BSM has not been covered by the existing online system yet. This research has built an online customer service system based on mobile applications and SMS gateways for BSM. The purpose of the system is to facilitate the customers of BSM to obtain information about the garbage bank, especially for customers having high mobility. Interviews and observation are used as the method of the analysis of the system requirements. Meanwhile, the applications such as MySQL database, Web service, PHP CodeIgniter, SMS Gateway and Android as a language programming are used to develop the system. This system integrates android applications with web based applications by using web service. This system is made so that customers get better service. Evaluation results show the system that has been built has been successfully tested.

The effect of accent of service employee on customer service evaluation

2011 ◽  
Vol 21 (6) ◽  
pp. 649-666 ◽  
Author(s):  
Sally Rao Hill ◽  
Alastair Tombs
Keyword(s):  
Customer Service ◽  
Service Evaluation ◽  
Service Employee
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