Social-Service Evaluation Framework

2012 ◽  
Author(s):  
Mitch Kramer
Keyword(s):  
Social Service ◽  
Service Evaluation ◽  
Evaluation Framework

Development of Safety-Based Level-of-Service Parameters for Two-Way Stop-Controlled Intersections

1998 ◽  
Vol 1635 (1) ◽  
pp. 127-132
Author(s):  
Soo-Beom Lee ◽  
William D. Berg
Keyword(s):  
Service Evaluation ◽  
Evaluation Framework ◽  
Level Of Service ◽  
Pavement Condition ◽  
Intersection Safety ◽  
Sight Distance ◽  
Traffic Composition ◽  
Safety Considerations ◽  
Intersection Geometry ◽  
Acceptance Research

Current methods for evaluating level of service at two-way stop-controlled intersections do not account for safety considerations. One of the most important factors influencing intersection safety is the availability of adequate sight distance. However, current recommended intersection sight distance criteria do not explicitly consider variability in traffic composition, vehicle characteristics, pavement conditions, or driver characteristics such as perception-reaction time and minimum gap acceptance. Research was therefore undertaken to develop and validate a method where the safety of a two-way stop-controlled intersection could be estimated based on parameters such as intersection geometry, traffic volume, pavement condition, traffic composition, and available sight distances. Simulation modeling was used to estimate the frequency of potential conflicts or collisions resulting from sight distance restrictions. The potential severity of the collisions was modeled using kinetic energy principles. A method for incorporating the results into a level-of-service evaluation framework was then developed.

Social Service Evaluation: A Research Problem or Problematical Research?

1971 ◽  
Vol 11 (4 Part 2) ◽  
pp. 38-42 ◽  
Author(s):  
J. E. Sigler ◽  
M. Jackson
Keyword(s):  
Social Service ◽  
Research Problem ◽  
Service Evaluation

scholarly journals Indigenous Health Service: Principles and Guidelines from a Provincial “Three Ribbon” Expert Panel

2020 ◽  
Vol 34 (3) ◽  
Author(s):  
Michelle Firestone
Keyword(s):  
Program Evaluation ◽  
Social Service ◽  
Indigenous Health ◽  
Evaluation Research ◽  
Service Evaluation ◽  
Collective Knowledge ◽  
Evaluation Practice ◽  
Indigenous Worldviews ◽  
Values And Beliefs ◽  
Evidence Based Guidelines

A group of Indigenous health and social service evaluators called the “Three Ribbon” panel came together in Toronto, Canada with the goal of informing a set of evidence-based guidelines for urban Indigenous health and social service and program evaluation. The collective knowledge and experiences of the Three Ribbon panel was gathered through discussion circles and synthesized around the following areas: barriers with conducting Indigenous health and social service evaluation; decolonizing principles and protocols that support community self-determination and centralize Indigenous culture and worldviews; and guidelines to inform health and social service evaluation moving forward.  The wisdom and contributions of the Three Ribbon Panel creates space for Indigenous worldviews, values and beliefs within program evaluation practice and has important implications for evaluation research and application.

scholarly journals Embedding design capacity in public organistions: Evaluation by design for public service

2016 ◽  
Vol 9 ◽  
pp. 41-47
Author(s):  
Stefano Maffei ◽  
Beatrice Villari ◽  
Francesca Foglieni
Keyword(s):  
Public Services ◽  
Service Evaluation ◽  
Evaluation Framework ◽  
High Rate ◽  
Complex Needs ◽  
Quantitative Measurements ◽  
Societal Challenges ◽  
New Varieties ◽  
Services Evaluation ◽  
Innovation Patterns

The paper reflects about the need to introduce and develop approaches and tools for public services evaluation. Starting from the acknowledgment that investments in public services has dramatically increased over the last decade, we could state that they must also respond to new varieties of societal challenges and rising demands coming from service users. This pressure makes a strong push upon innovation considering that, if services must be designed to meet the complex needs of users, they also must reach a high rate of delivering cost efficiency.This article proposes an approach based on qualitative and quantitative measurements throughout the whole service design process in which service evaluation may represent a tool for value creation and a driver for innovation in public sector.Considering the emerging interest on evaluating design and innovation (OECD, 2010; European Commission, 2012) the authors try to explore existing evaluation methods for services in public sector, in order to define an evaluation framework that could support new innovation patterns. 

Service Design Methodology for Cooperative Services

2011 ◽  
Author(s):  
Kentaro Watanabe ◽  
Satoshi Mikoshiba ◽  
Takeshi Tateyama ◽  
Yoshiki Shimomura ◽  
Koji Kimita
Keyword(s):  
Design Process ◽  
Design Methodology ◽  
Computational Simulation ◽  
Service Design ◽  
Simulation Method ◽  
Service Evaluation ◽  
Evaluation Framework ◽  
Multiple Stakeholders ◽  
General Methodology

In accordance with the maturation of industry, the major mean of value offering shifts from mass products to services. To develop successful services, the cooperation with different organizations and individuals is effective since innovative services often require various capabilities and resources which are difficult to obtain by one company. For the realization of such a cooperative service, a design methodology which can handle requirements of various stakeholders and a complex service structure is required. However, the general methodology for cooperative services has not been established. In this paper, the authors propose a service design methodology of cooperative services. This methodology includes a service evaluation framework to adjust the specification of a service which influences the multiple stakeholders, a computational simulation method for service evaluation and a service design process based on the proposed methods.

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