The Employees Perception on Technology Adoption in Banks: An Empirical study on Two Major Private Banks

Currently, the use of websites in the firms of the Spanish agrifood sector has not become widespread despite the possible benefits to be derived from their adequate integration and management within the firms. Among these advantages, the increase in the quality of the services offered and the improvement in the relations with their stakeholders should be highlighted. In this context, the objective of the present work is to determine to what extent websites are used by firms in the agrifood sector of Spain, analysing the background which explains why they are adopted and the consequences of introducing them. To do so, a theoretical framework is posed which allows these factors to be identified, and an empirical study is carried out with Spanish agrifood firms. The results of the work indicate that the adoption of websites will be favoured when the directors of the firm are higher qualified, the firm is bigger in size, the firm’s function is distribution, and when the relative advantage and technology compatibility is perceived, among others. Technology adoption consequences analysis suggests that the benefits of adoption are related with improving the relationships with suppliers, customers, owning partners and, in general, the quality of the services offered by the firm.

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Examining the factors influencing adoption of e-banking services in Chennai City

Serbian Journal of Management ◽

10.5937/sjm15-20323 ◽

2020 ◽

Vol 15 (2) ◽

pp. 181-192

Author(s):

Jan Akbar ◽

Chebolu Mohan ◽

A.K. Subramani ◽

M.S. Sasikala

Keyword(s):

Technology Adoption ◽

Structural Equation ◽

Banking System ◽

Perceived Usefulness ◽

Perceived Barriers ◽

Public And Private ◽

Banking Services ◽

Private Banks ◽

Customer Attitude ◽

Chennai City

India being a developing country still has millions of people who prefers to have traditional branch banking system rather than e-banking. The reason behind their preference is either they hesitate or they don't have sufficient knowledge about the e-banking services. The purpose of this study is to examine the relationship between perceived usefulness, perceived barriers, customer attitude, and perceived effectiveness of adoption of e-banking services. An effective number of responses of 470 respondents from both public and private banks' customers were used to examine the hypothesized relationships. Structural equation modelling are performed to test the constructs and their relationships. The study found that there is a direct relationship between perceived usefulness and technology adoption in developing customer attitude toward adoption of e-banking services; whereas, there is no relationship between perceived barriers and technology adoption. The sample size and potential respondents from a selected region of the study may limit its wider applicability and generalization.

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