ROLE OF “CUSTOMER SUCCESS” METHODOLOGY IN STRATEGIC PLANNING PROCESS OF ORGANIZATION
Keyword(s):
Today’s most successful companies are committed to understanding the desired outcomes of their customers, and they’re designing experiences to help their customers achieve those outcomes. In other words, they’re focused on customer success. Most of companies in developed countries are understanding importance of Customer success methodology. Their experience could be useful for Kyrgyzstan market also. CSM is a customer representative in a company. Success Manager works ahead to prevent user problems. And its main goal is to show the value of the product to the client and transfer user feedback to the development and product teams.
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2006 ◽
Vol 31
(3)
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pp. 75-93
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Keyword(s):
1993 ◽
Vol 1
(4)
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pp. 1-11
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2021 ◽
Vol 1098
(3)
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pp. 032100