scholarly journals The Mediating Effects of Perceived Organizational Support and Self-soothing Ability in the Relationship between Emotional Labor and Job Burnout: Targeted organ procurement and transplantation coordinator

2018 ◽  
Vol 23 (1) ◽  
pp. 127-145
Author(s):  
허수진 ◽  
홍정순
Keyword(s):  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Organ Procurement ◽  
Job Burnout ◽  
Mediating Effects ◽  
The Relationship

scholarly journals The effect of subordinate’s emotional labor on job burnout and job engagement

2015 ◽  
Vol 28 (3) ◽  
pp. 457-480
Author(s):  
DongKyun Kwon ◽  
MyoungSo Kim ◽  
YoungSeok Han
Keyword(s):  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Job Burnout ◽  
Future Research ◽  
Job Engagement ◽  
Surface Acting ◽  
Deep Acting ◽  
On Line ◽  
Future Research Directions

The purpose of this study was to (1) examine the effect of subordinate’s emotional labor(surface acting, deep acting) on job burnout(emotional exhaustion, cynicism, inefficacy) and job engagement(vigor, dedication, absorption), and (2) verify whether perceived organizational support moderates the relationships between emotional labor and job related attitudes. A total of 547 employees working at various companies in Korea participated in an on-line survey, 495 data were used for statistical analysis after the elimination of inadequate sample. The results showed that surface acting positively affected job burnout while negatively affecting the job engagement. It was found that deep acting positively affected job engagement, but it had no significant effect on job burnout. The results also demonstrated that perceived organizational support moderated the relationships between surface acting and job burnout as well as relationships between deep acting and job engagement. On the basis of the results, the implications and future research directions were discussed.

The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes

2015 ◽  
Vol 53 (3) ◽  
pp. 605-624 ◽  
Author(s):  
Won-Moo Hur ◽  
Su-Jin Han ◽  
Jeong-Ju Yoo ◽  
Tae Won Moon
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Surface Acting ◽  
Deep Acting ◽  
Content Type ◽  
The Relationship

Purpose – The purpose of this paper is to attempt to investigate how emotional labor strategies (i.e. surface acting and deep acting) affect job performance through job satisfaction. Another important objective of this study was to see whether perceived organizational support (POS) moderates the relationship between emotional labor strategies and job-related outcomes (i.e. job satisfaction and job performance). Design/methodology/approach – Structural equation modeling analysis provided support for the hypotheses from a sample of 309 South Korean department store sales employees. Findings – The results revealed that surface acting had a negative effect, whereas deep acting had a positive effect on job satisfaction. In addition, the relationship between emotional labor strategies (i.e. surface acting and deep acting) and job performance was significantly mediated by job satisfaction. Finally, POS significantly moderated the relationship between surface acting and job satisfaction, as well as the relationship between deep acting and job performance. Originality/value – The findings of this study contributed to the literature by identifying the relationship between surface and deep acting on organizational outcomes (i.e. job satisfaction and job performance), especially in a collectivist society (i.e. South Korea). In addition, this study also confirmed the important role of POS based on the norm of reciprocity between an organization and its members.

scholarly journals Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

2022 ◽  
Vol 19 (1) ◽  
pp. 549
Author(s):  
Mi-Na Kim ◽  
Yang-Sook Yoo ◽  
Ok-Hee Cho ◽  
Kyung-Hye Hwang
Keyword(s):  
Public Health ◽  
Health Status ◽  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Perceived Health ◽  
Mediating Effect ◽  
Public Health Nurses ◽  
Mediating Effects ◽  
Perceived Health Status

The purpose of this study was to identify the mediating effects of perceived health status (PHS) and perceived organizational support (POS) in the association between emotional labor and burnout in public health nurses (PHNs). The participants were 207 PHNs convenience sampled from 30 public health centers and offices in Jeju, Korea. Data regarding emotional labor, PHS, POS, and burnout were collected between February and March 2021 using a structured questionnaire. Collected data were analyzed by Pearson’s correlation coefficient and multiple regression analysis. Burnout of PHNs was positively correlated with emotional labor (r = 0.64, p < 0.001) and negatively correlated with PHS (r = −0.51, p < 0.001) and POS (r = −0.51, p < 0.001). In the association between emotional labor and burnout, PHS (B = −1.36, p < 0.001) and POS (B = −0.42, p = 0.001) had a partial mediating effect. Reduction of burnout among PHNs requires not only effective management of emotional labor but also personal and organizational efforts to improve PHS and POS.

scholarly journals Exploring the Associations between Perceived Organizational Support and Job Burnout among Chinese Academic Journal Editors: A Moderated Mediation Model

2021 ◽  
Vol 18 (22) ◽  
pp. 12167
Author(s):  
Xiaoyan Yu ◽  
Shiyong Wu ◽  
Wei Chen ◽  
Wen Zheng ◽  
Mingxi Huang ◽  
...  
Keyword(s):  
Organizational Support ◽  
Perceived Organizational Support ◽  
Moderated Mediation ◽  
Job Burnout ◽  
Mediation Model ◽  
Academic Journal ◽  
Targeted Interventions ◽  
Journal Editors ◽  
Moderated Mediation Model ◽  
The Relationship

Background: Job burnout (JB) has become a prevalent emotional and psychological syndrome across diverse contexts, especially in the face of the COVID-19 pandemic. This study aimed to examine the relationship between perceived organizational support (POS), job satisfaction (JS), self-efficacy (SE), and JB, alongside their mechanism of interplay. Methods: We took 210 Chinese academic journal editors as the research participants and designed a moderated mediation model to examine the posited construct. All the data were gathered online and analyzed with the statistical software SPSS and SmartPLS. Results: The participants comprised 117 women (55.71%) and 93 men (44.29%). There were significant differences among observed variables in age, experience, and title. POS had a significant negative predictive effect on JB (95% CI = −0.43; −0.06). JS mediated the relationship between POS and JB (95% CI = −0.48; −0.11). SE moderated the association between JS and JB (95% CI = 0.04; 0.75) but did not function as a moderator in the relationship between POS and JS (95% CI = −0.01; 0.24). Conclusions: POS, JS, and SE were crucial determinants of JB among Chinese academic journal editors. Targeted interventions should be initiated to diminish editors’ feelings of being unappreciated, inefficient, dissatisfied, and unaccomplished at work.

Sign in / Sign up

Export Citation Format

Share Document