scholarly journals Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

2022 ◽  
Vol 19 (1) ◽  
pp. 549
Author(s):  
Mi-Na Kim ◽  
Yang-Sook Yoo ◽  
Ok-Hee Cho ◽  
Kyung-Hye Hwang
Keyword(s):  
Public Health ◽  
Health Status ◽  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Perceived Health ◽  
Mediating Effect ◽  
Public Health Nurses ◽  
Mediating Effects ◽  
Perceived Health Status

The purpose of this study was to identify the mediating effects of perceived health status (PHS) and perceived organizational support (POS) in the association between emotional labor and burnout in public health nurses (PHNs). The participants were 207 PHNs convenience sampled from 30 public health centers and offices in Jeju, Korea. Data regarding emotional labor, PHS, POS, and burnout were collected between February and March 2021 using a structured questionnaire. Collected data were analyzed by Pearson’s correlation coefficient and multiple regression analysis. Burnout of PHNs was positively correlated with emotional labor (r = 0.64, p < 0.001) and negatively correlated with PHS (r = −0.51, p < 0.001) and POS (r = −0.51, p < 0.001). In the association between emotional labor and burnout, PHS (B = −1.36, p < 0.001) and POS (B = −0.42, p = 0.001) had a partial mediating effect. Reduction of burnout among PHNs requires not only effective management of emotional labor but also personal and organizational efforts to improve PHS and POS.

scholarly journals Factors That Influence Perceived Organizational Support for Emotional Labor of Chinese Medical Personnel in Hubei

2021 ◽  
Vol 12 ◽  
Author(s):  
Zhi Zeng ◽  
Xiaoyu Wang ◽  
Haoran Bi ◽  
Yawen Li ◽  
Songhua Yue ◽  
...  
Keyword(s):  
Professional Identity ◽  
Emotional Labor ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Medical Personnel ◽  
Hubei Province ◽  
Mediating Effect ◽  
Strong Sense ◽  
Occupational Identity ◽  
Organizational Goals

At the outbreak of coronavirus disease in Wuhan, China, 42,322 medical personnel from other provinces and municipalities in China volunteered to rush to Hubei to assist their colleagues. Their all-out efforts contributed to Hubei finally winning the fight to prevent and control the pandemic. The aim of this study is to explore the influence of perceived organizational support on the emotional labor of medical personnel in Hubei Province. A group of 170 medical personnel from (tertiary) hospitals who participated in the pandemic aid operation in Hubei completed self-administered questionnaires, including the perceived organizational support scale, emotional labor scale, and professional identity scale. This study used Pearson's correlation in SPSS to analyze the three variables of organizational support, emotional labor, and professional identity. Organizational support and emotional labor (r = 0.443, P &lt; 0.01), organizational support and professional identity (r = 0.631, P &lt; 0.01), and emotional labor and occupational identity (r = 0.511, P &lt; 0.01) showed a significant positive correlation. The bootstrapping mediating effect test was used to determine the overall mediating effect of occupational identity. Occupational identity was a complete mediating effect between organizational support and emotional labor. The results show that a strong sense of organizational support can promote higher emotional labor among medical workers in Hubei Province. A strong sense of organizational support will also promote a stronger professional identity; further, a strong professional identity completely mediates the effect of perceived organizational support on emotional labor. These results infer that in emergency medical and health services, medical personnel can realize a high sense of organizational support, which could enhance their professional identity; this enables them to combine their professional goals with organizational goals more actively and to finally pay higher emotional labor to achieve organizational goals.

The effect of servant leadership on turnover intentions: mediating effects of perceived organizational support, job satisfaction and job embeddedness

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Job Satisfaction ◽  
Servant Leadership ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Turnover Intentions ◽  
Job Embeddedness ◽  
Mediating Effect ◽  
Full Time ◽  
Mediating Effects ◽  
Content Type

Purpose The purpose of this study is to provide a theoretical foundation for the effects of servant leadership and to examine the mediating effects of perceived organizational support, job satisfaction and job embeddedness on employees turnover intentions. Design/methodology/approach Data is gathered from the responses of 115 full-time employees from a number of organizations in a metropolitan area in the southeastern United States to a questionnaire survey. Findings Servant leadership is a significant predictor of POS, job embeddedness and job satisfaction. Support is found for the mediating effect of POS and job embeddedness on the servant leadership-turnover intentions relationship. Practical implications Organizations can put steps into place to decrease turnover intentions through increasing links between individuals within the workplace and community, increasing potential sacrifices and adopting a servant leadership style of management. Originality/value This paper has an original approach as it examines the mechanisms through which servant leadership affects turnover intentions.

scholarly journals Relationship Between Perceived Organizational Support And Professional Values of Nurses: Mediating Effect of Emotional Labor

2021 ◽  
Author(s):  
Chaohua Peng ◽  
Ye Chen ◽  
Tieying Zeng ◽  
Meiliyang Wu ◽  
Mengmei Yuan ◽  
...  
Keyword(s):  
Emotional Labor ◽  
Organizational Support ◽  
Structural Equation ◽  
Work Performance ◽  
Perceived Organizational Support ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Professional Values ◽  
The Relationship ◽  
And Training

Abstract Objectives: Perceived organizational support was a benefit for the work performance of nurses, which may affect emotional labor and the development of professional values. The purpose of this study was to explore the relationship between perceived organizational support and professional values of nurses, and the mediating role of emotional labor.Methods: A questionnaire survey was conducted on 1096 nurses in 3 tertiary hospitals in Wuhan from October2020 to Januray2021. The data were collected by a questionnaire consisting of demographic characteristics, the Emotional Labor Scale for Nurses, the nurses' Perceived Organizational Support Scale, and the Nursing Professional Values Scale (NPVS-R). Spearmen correlation analysis was used to test the relationship between variables. Predictor effects were tested using hierarchical multiple regressions. The structural equation model (SEM) was used to test the mediation effect of emotional labor on the pathway from perceived organizational support to professional values.Results: Perceived organizational support was positively correlated with emotional labor and professional values (r=0.513, p＜0.01；r=0.621, p＜0.01, respectively). Emotional labor and perceived organizational support were positive predictors of professional values (β=0.249, p＜0.001; β=0.486, p＜0.001, respectively). The association between perceived organizational support and professional values was mediated by emotional labor.Conclusions: Results showed that the importance of improving perceived organizational support to encourage nurses to engage in emotional labor and promote professional values. Improving organizational support and training nurses to engage in emotional labor through providing multiple support systems, establishing reasonable incentive mechanisms, and training nurses to regulate emotions can be effective ways to promote nurses' professional values.

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