scholarly journals The Construction of Patient Loyalty Model Using Bayesian Structural Equation Modeling Approach

CAUCHY ◽  
2018 ◽  
Vol 5 (2) ◽  
pp. 73
Author(s):  
Astari Rahmadita ◽  
Ferra Yanuar ◽  
Dodi Devianto
Keyword(s):  
Patient Satisfaction ◽  
Structural Equation Modeling ◽  
Structural Equation ◽  
Equation Modeling ◽  
Consistency Test ◽  
Equation Modelling ◽  
Patient Loyalty ◽  
History Of ◽  
Bayesian Structural Equation Modeling

<pre>The information on the health status of an individual is often gathered based on a health survey. Patient assessment on the quality of hospital services is important as a reference in improving the service so that it can increase a patient satisfaction and patient loyalty. The concepts of health service are often involve multivariate factors with multidimensional sructure of corresponding factors. One of the methods that can be used to model such these variables is SEM (Structural Equation Modeling). Structural Equation Modelling (SEM) is a multivariate method that incorporates ideas from regression, path-analysis and factor analysis. A Bayesian approach to SEM may enable models that reflect hypotheses based on complex theory. Bayesian SEM is used to construct the model for describing the patient loyalty at <em>Puskesmas</em> in Padang City. The convergence test with the history of trace plot, density plot and the model consistency test were performed with three different prior types. Based on Bayesian SEM approach, it is found that the quality of service and patient satisfaction significantly related to the patient loyalty.</pre>

scholarly journals Pengaruh Ketersediaan Obat dan Kualitas Pelayanan Farmasi terhadap Kepuasan dan Loyalitas Pasien Rawat Jalan (Studi pada Rumah Sakit Ibu dan Anak PKU Muhammadiyah Cipondoh, Tangerang)

2020 ◽  
Vol 6 (1) ◽  
pp. 32-38
Author(s):  
Nurmiwiyati Nurmiwiyati ◽  
Amelia Oktrivina DS ◽  
MGS Aritonang ◽  
Kosasih Kosasih
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Structural Equation ◽  
Statistical Tests ◽  
Sem Analysis ◽  
Equation Modeling ◽  
Survey Method ◽  
Outpatient Unit ◽  
Patient Loyalty

Customer satisfaction is the key to creating customer loyalty, as well as in-hospital services. This study will examine aspects of drug availability and quality of service and its effect on the satisfaction and loyalty of outpatients at PKU Muhammadiyah Hospital in Cipondok, Tangerang. This study uses a survey method with a questionnaire as a data collection tool. A quantitative approach was carried out using Structural Equation Modeling (SEM) analysis with LISREL. The study sample was taken from all patients who visited the outpatient unit at PKU Muhammadiyah Hospital in Cipondoh, Tangerang, or their families who came for treatment and bought medicine at PKU Muhammadiyah Hospital in Cipondoh, Tangerang. The results showed Availability of drugs had a significant effect on outpatient satisfaction, The quality of pharmaceutical installation services has a significant effect on outpatient satisfaction, Availability of drugs significantly influences outpatient loyalty, Service quality has no significant effect on outpatient loyalty, and patient satisfaction has a significant effect on outpatient loyalty. The results of statistical tests noted that 86% of patient satisfaction levels were affected by the availability of drugs and the quality of services, and 89% of patient loyalty was influenced by the availability of drugs and quality of service.

scholarly journals Sustainability of Health Institutions: The Impact of Service Quality and Patient Satisfaction on Loyalty

2020 ◽  
Vol 5 (4) ◽  
Author(s):  
Antoinette Asabea Addo ◽  
Wenxin Wang ◽  
Alex Boadi Dankyi ◽  
Olivier Joseph Abban ◽  
Geoffrey Bentum-Micah
Keyword(s):  
Health Care ◽  
Quality Of Service ◽  
Patient Satisfaction ◽  
Structural Equation ◽  
Care Facility ◽  
Medical Personnel ◽  
Equation Modeling ◽  
Patient Loyalty ◽  
The Impact

Patient satisfaction is considered one of the preferred outcomes in health care as it is directly related to the re-use of health services as well as the success and sustainability of the health care facility. The purpose of this study was to examine and analyze the effect of the quality of services rendered by medical personnel on patient loyalty via the mediating influence of patient satisfaction. The study was designed using a cross-sectional questionnaire to collect data. 2372 outpatients were selected by simple random sampling. The data analysis method employed to test the hypotheses was the Structural Equation Modeling (SEM). The results showed that the quality of service rendered by the medical personnel has a positive association with patient satisfaction. Again, the higher the level of patient satisfaction, the higher the level of patient loyalty to medical services. Finally, the results of the indirect test supported the hypothesis that the quality of service of medical personnel has a positive effect on patient loyalty via the mediating influence of patient satisfaction.  

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pasien Pada Instalasi Rawat Inap Di Rsud Indrasari Rengat

2020 ◽  
Vol 8 (1) ◽  
pp. 32-40
Author(s):  
Desi Wardiati ◽  
Zulkarnain ◽  
Any Widiyatsari
Keyword(s):  
Patient Satisfaction ◽  
Structural Equation Modeling ◽  
Service Quality ◽  
Direct Effect ◽  
Structural Equation ◽  
Equation Modeling ◽  
Patient Loyalty ◽  
Modeling Analysis ◽  
Structural Equation Modeling Analysis

The study was conducted at Indrasari Rengat Inhu Hospital. The aim is to determine the direct effect of the dimensions of service quality, namely Tangible, Emphaty, Reliability, Responseveness, Assurance on patient satisfaction and loyalty. This study took a sample of 100 patients. The variables used are Tangible, Emphaty, Reliability, Responseveness, Assurance of patient satisfaction and loyalty. Data were analyzed using SEM (Structural Equation Modeling) analysis which is operated through the Smart PLS 3.2.7 program. The results showed that there was an effect of Tangible, Emphaty, Reliability, Responseveness, Assurance on patient satisfaction. And there is the influence of Tangible, Emphaty, Reliability, Responseveness, Assurance on patient loyalty through patient satisfaction and there is an influence between patient satisfaction variables on patient loyalty, the better the patient satisfaction will increase patient loyalty.

scholarly journals Budaya Organisasi, dan Kompensasi Terhadap Kepuasan Kerja Pegawai (Studi Kasus Divisi Mikro PT. Bank Mandiri Area Cikini Jakarta Pusat)

2018 ◽  
Vol 9 (1) ◽  
pp. 37
Author(s):  
Lusiana Lusiana ◽  
Indupurnahayu Indupurnahayu ◽  
Akhmad Bakhtiar Amin
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Structural Equation Modeling ◽  
Data Collection ◽  
Human Resources ◽  
Structural Equation ◽  
Equation Modeling ◽  
Significance Level ◽  
Equation Modelling

<p>This study aims to Analyzing the influence of the quality of human resources on job satisfaction of the employees of Area Micro Jakarta Cikini.  Data collection techniques using questionnaires given to Cikini Area Micro Officers as many as 110 people. The hypothesis used is SEM (Structural Equation Modeling. </p><p>Organizational culture relationship to job satisfaction in Micro Division of Bank Mandiri Area Cikini Central Jakarta of 0.757 with significance level 0,00 means that the influence of organizational culture variable on job satisfaction is very strong, the influence of quality of human resources to job satisfaction in Micro Division of Bank Mandiri Area Cikini Central Jakarta 0,877 with significance level 0,00, / influence of compensation to job satisfaction in Micro Division of Bank Mandiri Area Cikini Central Jakarta equal to 0,991 with significance level 0,00 mean that influence of variable of compensation to job satisfaction pertained strong strongly that job satisfaction will increase if compensation increases as well.</p><p>Penelitian ini bertujuan menganalisa pengaruh pada tingkat  kualitas sumberdaya manusia terhadap kepuasan kerja pegawai Mikro Area Jakarta Cikini. Tehnik Pengambilan data mengunakan kuesioner yang diberikan kepada Pegawai Mikro Area Cikini sebanyak 110 orang.hipotesa yang digunakan adalah <strong><em>SEM (Structural Equation Modelling.</em></strong></p>

Further Insights Into the German Version of the Multidimensional Assessment of Interoceptive Awareness (MAIA)

2019 ◽  
Vol 35 (3) ◽  
pp. 317-325 ◽  
Author(s):  
Dorota Reis
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Equation Modeling ◽  
Interoceptive Awareness ◽  
Multidimensional Assessment ◽  
New Instrument ◽  
Confirmatory Factor ◽  
Complex Models ◽  
Approximate Zero ◽  
Bayesian Structural Equation Modeling

Abstract. Interoception is defined as an iterative process that refers to receiving, accessing, appraising, and responding to body sensations. Recently, following an extensive process of development, Mehling and colleagues (2012) proposed a new instrument, the Multidimensional Assessment of Interoceptive Awareness (MAIA), which captures these different aspects of interoception with eight subscales. The aim of this study was to reexamine the dimensionality of the MAIA by applying maximum likelihood confirmatory factor analysis (ML-CFA), exploratory structural equation modeling (ESEM), and Bayesian structural equation modeling (BSEM). ML-CFA, ESEM, and BSEM were examined in a sample of 320 German adults. ML-CFA showed a poor fit to the data. ESEM yielded a better fit and contained numerous significant cross-loadings, of which one was substantial (≥ .30). The BSEM model with approximate zero informative priors yielded an excellent fit and confirmed the substantial cross-loading found in ESEM. The study demonstrates that ESEM and BSEM are flexible techniques that can be used to improve our understanding of multidimensional constructs. In addition, BSEM can be seen as less exploratory than ESEM and it might also be used to overcome potential limitations of ESEM with regard to more complex models relative to the sample size.

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