An Empirical Study on e-Service Quality and e-Loyalty of Internet Shopping Malls : Focusing on Chinese Overseas Direct Purchasing Consumers

The Journal of China Studies ◽

10.20288/jcs.2018.21.2.57 ◽

2018 ◽

Vol 21 (2) ◽

pp. 57-77

Author(s):

Fangxin Chen ◽

◽

Gwijeong Park

Keyword(s):

Empirical Study ◽

Service Quality ◽

Shopping Malls ◽

Internet Shopping ◽

Chinese Overseas

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An Empirical Study on the Mediation Effects of Satisfaction and Trust between Quality and Purchasing Intention in Chinese Internet Shopping Malls

The e-Business Studies ◽

10.15719/geba.8.2.200706.33 ◽

2007 ◽

Vol 8 (2) ◽

pp. 33-59 ◽

Author(s):

Woojong Suh ◽

Jinwon Hong ◽

Changsoo Seo ◽

소충립

Keyword(s):

Empirical Study ◽

Shopping Malls ◽

Internet Shopping ◽

Mediation Effects ◽

Purchasing Intention

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A Study on the Effects of Perceived Utilitarian Value and Service Quality of the Users of Internet Shopping Malls on Customer Satisfaction and Attitude in China - Focused on the Moderating Effect of Profit recognition -

The e-Business Studies ◽

10.20462/tebs.2017.10.18.5.67 ◽

2017 ◽

Vol 18 (5) ◽

pp. 67-88 ◽

Author(s):

Byung-ki Park ◽

Sang-Taek Jeon

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Moderating Effect ◽

Shopping Malls ◽

Internet Shopping ◽

Utilitarian Value

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An Empirical Study on the Structural Relationship among Corporate Image, Quality Characteristics, Customer Satisfaction, and Customer Royalty in Internet Shopping Malls

Management & Information Systems Review ◽

10.29214/damis.2009.28.4.009 ◽

2009 ◽

Vol 28 (4) ◽

pp. 175-197

Author(s):

정이상 ◽

이석용

Keyword(s):

Image Quality ◽

Customer Satisfaction ◽

Empirical Study ◽

Quality Characteristics ◽

Corporate Image ◽

Structural Relationship ◽

Shopping Malls ◽

Internet Shopping

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The Service Quality Perception, Purchase Satisfaction, Recommendation Intention, and Switching Intention of Fashion Consumers according to the Types of Internet Shopping Malls

Journal of the Korean Society of Clothing and Textiles ◽

10.5850/jksct.2011.35.8.890 ◽

2011 ◽

Vol 35 (8) ◽

pp. 890-905 ◽

Author(s):

Eun-Jin Lee ◽

Jong-Ouk Kim

Keyword(s):

Service Quality ◽

Shopping Malls ◽

Internet Shopping ◽

Quality Perception ◽

Recommendation Intention ◽

Purchase Satisfaction

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A Study on the Effects of Consumption Emotion of the Users of Internet Shopping Malls on Customer Satisfaction and Customer Loyalty in China: Focused on the Moderating Effect of Service Quality

The Journal of International Trade & Commerce ◽

10.16980/jitc.11.3.201506.397 ◽

2015 ◽

Vol 11 (3) ◽

pp. 397-423

Author(s):

박병기 ◽

전상택

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Moderating Effect ◽

Shopping Malls ◽

Internet Shopping

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The Relationship among Logistics Service Quality, Customer satisfaction, and Reuse Intention of Internet Shopping Malls: Focused on the Chinese shopping experiences in Korea

Journal of Distribution and Management Research ◽

10.17961/jdmr.19.4.201608.21 ◽

2016 ◽

Vol 19 (4) ◽

pp. 21-30 ◽

Author(s):

Chen, Fang-Xin ◽

ChungKiHan

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Malls ◽

Internet Shopping ◽

Logistics Service ◽

Logistics Service Quality ◽

The Relationship

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The Effects of the Service Quality on the Customer Satisfaction and the Intention to Repurchase in Chinese Internet Shopping Mall

The Institute of Management and Economy Research ◽

10.32599/apjb.10.1.201903.105 ◽

2019 ◽

Vol 10 (1) ◽

pp. 105-116

Author(s):

Yu Meng Zhang ◽

Myoung-Soo Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Mall ◽

Internet Shopping

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The Impact of the Service Quality as a Mediating Variable on the Relationship between Internal Marketing Policies and Internal Customer Satisfaction: An Empirical Study at Taif University

Journal of Marketing Management (JMM) ◽

10.15640/jmm.v3n2a11 ◽

2016 ◽

Vol 4 (1) ◽

Author(s):

Dr. Abdulraheem Ali Alghamdi

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Service Quality ◽

Internal Marketing ◽

Internal Customer ◽

The Relationship

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An Empirical Study on the Relationships among the Service Quality of University, International Students' Satisfaction and Loyalty

Journal of Korea Service Management Society ◽

10.15706/jksms.2018.19.5.013 ◽

2018 ◽

Vol 19 (5) ◽

pp. 269-294

Author(s):

Eun Eye Choi ◽

Min Su Kim ◽

Suk Ki Hong

Keyword(s):

International Students ◽

Empirical Study ◽

Service Quality ◽

Students Satisfaction

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An Analysis on Clothing Purchasing Behaviors at Entertainers’ Internet Shopping malls of Female College Students in Seoul and Gyeonggi area

The e-Business Studies ◽

10.15719/geba.11.5.201012.71 ◽

2010 ◽

Vol 11 (5) ◽

pp. 71-95

Author(s):

이재학 ◽

송현숙

Keyword(s):

College Students ◽

Female College Students ◽

Shopping Malls ◽

Internet Shopping ◽

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