Applying the Data Envelopment Analysis to Discuss Performance Evaluation of Customer Relationship Management in Shipping Industry

2019 ◽  
Vol 83 (sp1) ◽  
pp. 833 ◽  
Author(s):  
Chienta Chen ◽  
Ziping Chiang ◽  
Minliang Hsieh ◽  
Xinggui Zeng
Keyword(s):  
Performance Evaluation ◽  
Data Envelopment Analysis ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Data Envelopment ◽  
Shipping Industry

scholarly journals Knowledge Management Performance Evaluation in Government Organization

2019 ◽  
Vol 8 (4) ◽  
pp. 643-646
Keyword(s):  
Knowledge Management ◽  
Performance Evaluation ◽  
Organizational Performance ◽  
Reference Materials ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Government Organization ◽  
Work Program ◽  
Employment Programs

The purpose of this paper is how to see the factors of knowledge management, customer relationship management, and employment programs that affect the realization of the Organization's performance against. The methods used in the writing of this thesis is the analysis of the path and also by using the study library for searching for reference materials. The results of the analysis conducted States that there are influences from factors of knowledge management, customer relationship management, and an influential work program towards the realization of the Organization's performance. The existence of this research, then obtained a model of organizational performance.

Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

2018 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Wiyanto Wiyanto ◽  
Fajar Butsianto ◽  
Karsito Karsito
Keyword(s):  
Information Technology ◽  
Information System ◽  
Medical Record ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Design System ◽  
System Validation ◽  
Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

Customer Relationship Management

2001 ◽  
Vol 30 (8) ◽  
pp. 417-422 ◽  
Author(s):  
Hajo Hippner ◽  
Stephan Martin ◽  
Klaus D. Wilde
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship
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