A Total Quality Management Process Improvement Model

1988 ◽  
Author(s):  
Archester Houston ◽  
Steven L. Dockstader
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Management Process ◽  
Total Quality

scholarly journals Manajemen Mutu Terpadu

2019 ◽  
Author(s):  
Adrian Pratama ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management Process ◽  
Total Quality ◽  
Satellite Systems ◽  
The Past ◽  
The World ◽  
Performance Reports

Total Quality Management is an important management process that has been used by industries in the world. The concept is used in the development and acquisition of systems such as satellite systems and aircraft to prepare officers' performance reports. In the past few years, the concept of Total Quality Management (TQM) has been applied in the world of education.

scholarly journals IMPLEMENTASI NILAI TOTAL QUALITY MANAGEMENT DALAM PENGELOLAAN WAKAF DI DOMPET DHUAFA DAN PONDOK PESANTREN TEBUIRENG

2012 ◽  
Vol 4 (2) ◽  
Author(s):  
Sudirman Sudirman
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Islamic Law ◽  
Management Theory ◽  
Economic Research ◽  
Total Quality

<p>This study raises the issue of the implementation of Total Quality Management’s values for waqf management. The research aims to investigate the efforts of Dompet Dhuafa and Pondok Pesantren Tebuireng in terms of focus on customers, continuous improvement, and total involvement.The study is a kind of economic research in Islamic law. The data are collected through interview, observation, and documentation. Waqf management carried out  by  Dompet  Dhuafa  and  Pondok  Pesantren  Tebuireng  are  described  and  analyzed comparatively using Total Quality Management theory as a tool for analysis. The findings of this study are as follows. 1) In the area of focus on customers, Dompet Dhuafa and PP Tebuireng provide sufficient services for customers. 2) In the point of process improvement, Dompet Dhuafa and PP Tebuireng make several efforts to improve their performance. 3) In total involvement, Dompet Dhuafa and PP Tebuireng engage the elements of organizations, including leaders, workers, and partners.</p> <p>Penelitian  ini  mengangkat  masalah  pelaksanaan  nilai-nilai Total  Quality  Management untuk  manajemen  wakaf.  Penelitian  ini  bertujuan  untuk  mengetahui  upaya  Dompet Dhuafa dan Pondok Pesantren Tebuireng dalam hal fokus pada pelanggan, perbaikan terusmenerus, dan keterlibatan total.Penelitian ini merupakan jenis penelitian ekonomi dalam hukum Islam. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Waqf manajemen dilakukan oleh Dompet Dhuafa dan Pondok Pesantren Tebuireng diuraikan dan dianalisis relatif menggunakan teori Total Quality Management sebagai alat untuk analisis. Temuan dari penelitian ini adalah sebagai berikut. 1) Dalam bidang fokus pada pelanggan, Dompet Dhuafa dan PP Tebuireng menyediakan layanan yang memadai bagi pelanggan. 2) Dalam hal perbaikan proses, Dompet Dhuafa dan PP Tebuireng membuat beberapa upaya untuk meningkatkan kinerja mereka. 3) Dalam keterlibatan total, Dompet Dhuafa dan PP Tebuireng melibatkan unsur organisasi, termasuk pemimpin, pekerja, dan mitra.</p>

Successful Business Process Improvement through E-Collaboration

2011 ◽  
pp. 132-160
Author(s):  
Ned Kock
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Business Process ◽  
Total Quality ◽  
Business Process Improvement ◽  
Successful Business ◽  
The 1950S

The idea of business process-focused improvement has been with us for many years. Many speculate that it is as old as the total quality management movement, which began in Japan in the 1950s. Some think the idea is much older, dating back to the time of the Pharaohs of Egypt.

A Note on Total Quality Management: Building Quality or Bureaucracies?

1991 ◽  
Vol 7 (02) ◽  
pp. 77-78
Author(s):  
Louis D. Chirillo
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Total Quality ◽  
Per Se

I recently read a paper about Total Quality Management (TQM). In seven pages of text the term "Total Quality Management" or the acronym "TQM" was repeated 152 times. In addition, the author employed repeated usage of the word "quality," by itself or in terms that border upon becoming cliches. Further, the paper described a dedicated infrastructure piled on a regular organization in the form of a special office and various committees. Barely afloat amid the promotion of TQM, per se, was the simple truth, "quality improvement comes from process improvement."

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