Relationship between Management Skills with the Components of Total Quality Management with an Emphasis on Process Improvement and Leadership

2013 ◽  
Vol 2 (11) ◽  
pp. 6-14
Author(s):  
Ziba Besharat Ghotb Abadi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Total Quality ◽  
Management Skills

scholarly journals IMPLEMENTASI NILAI TOTAL QUALITY MANAGEMENT DALAM PENGELOLAAN WAKAF DI DOMPET DHUAFA DAN PONDOK PESANTREN TEBUIRENG

2012 ◽  
Vol 4 (2) ◽  
Author(s):  
Sudirman Sudirman
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Islamic Law ◽  
Management Theory ◽  
Economic Research ◽  
Total Quality

<p>This study raises the issue of the implementation of Total Quality Management’s values for waqf management. The research aims to investigate the efforts of Dompet Dhuafa and Pondok Pesantren Tebuireng in terms of focus on customers, continuous improvement, and total involvement.The study is a kind of economic research in Islamic law. The data are collected through interview, observation, and documentation. Waqf management carried out  by  Dompet  Dhuafa  and  Pondok  Pesantren  Tebuireng  are  described  and  analyzed comparatively using Total Quality Management theory as a tool for analysis. The findings of this study are as follows. 1) In the area of focus on customers, Dompet Dhuafa and PP Tebuireng provide sufficient services for customers. 2) In the point of process improvement, Dompet Dhuafa and PP Tebuireng make several efforts to improve their performance. 3) In total involvement, Dompet Dhuafa and PP Tebuireng engage the elements of organizations, including leaders, workers, and partners.</p> <p>Penelitian  ini  mengangkat  masalah  pelaksanaan  nilai-nilai Total  Quality  Management untuk  manajemen  wakaf.  Penelitian  ini  bertujuan  untuk  mengetahui  upaya  Dompet Dhuafa dan Pondok Pesantren Tebuireng dalam hal fokus pada pelanggan, perbaikan terusmenerus, dan keterlibatan total.Penelitian ini merupakan jenis penelitian ekonomi dalam hukum Islam. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Waqf manajemen dilakukan oleh Dompet Dhuafa dan Pondok Pesantren Tebuireng diuraikan dan dianalisis relatif menggunakan teori Total Quality Management sebagai alat untuk analisis. Temuan dari penelitian ini adalah sebagai berikut. 1) Dalam bidang fokus pada pelanggan, Dompet Dhuafa dan PP Tebuireng menyediakan layanan yang memadai bagi pelanggan. 2) Dalam hal perbaikan proses, Dompet Dhuafa dan PP Tebuireng membuat beberapa upaya untuk meningkatkan kinerja mereka. 3) Dalam keterlibatan total, Dompet Dhuafa dan PP Tebuireng melibatkan unsur organisasi, termasuk pemimpin, pekerja, dan mitra.</p>

Successful Business Process Improvement through E-Collaboration

2011 ◽  
pp. 132-160
Author(s):  
Ned Kock
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Business Process ◽  
Total Quality ◽  
Business Process Improvement ◽  
Successful Business ◽  
The 1950S

The idea of business process-focused improvement has been with us for many years. Many speculate that it is as old as the total quality management movement, which began in Japan in the 1950s. Some think the idea is much older, dating back to the time of the Pharaohs of Egypt.

A Note on Total Quality Management: Building Quality or Bureaucracies?

1991 ◽  
Vol 7 (02) ◽  
pp. 77-78
Author(s):  
Louis D. Chirillo
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Total Quality ◽  
Per Se

I recently read a paper about Total Quality Management (TQM). In seven pages of text the term "Total Quality Management" or the acronym "TQM" was repeated 152 times. In addition, the author employed repeated usage of the word "quality," by itself or in terms that border upon becoming cliches. Further, the paper described a dedicated infrastructure piled on a regular organization in the form of a special office and various committees. Barely afloat amid the promotion of TQM, per se, was the simple truth, "quality improvement comes from process improvement."

scholarly journals Konsep Manajemen Mutu Terpadu Dalam Pendidikan

2016 ◽  
Vol 6 (1) ◽  
pp. 99
Author(s):  
Hairiyah .
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Learning Process ◽  
Total Quality ◽  
Administrative Services ◽  
The Government

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction

scholarly journals PROBLEMATIKA TATA KELOLA WAKAF DI LINGKUNGAN MUHAMMADIYAH ACEH

2017 ◽  
Vol 16 (1) ◽  
pp. 32
Author(s):  
Muharrir Asy`ari
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Total Quality

Abstrak: Tanah wakaf tak produktif di bawah pengelolaan Persyarikatan Muhammadiyah Aceh mencapai 566,375 m2 (32,68 %); tak bersertifikat mencapai 111 bidang tanah (50,22%); bukti tanah yang belum ada data yang valid mencapai 15 bidang (6,78%); dan banyak diperkarakan. Ini bertolak belakang dengan ruh gerakan Muhammadiyah yaitu pembaruan dan jargon “Muhammadiyah mengembangkan Islam yang berkemajuan”. Berangkat dari hal tersebut, artikel ini berusaha mengungkap akar permasalahan tata kelola wakaf di lingkungan Persyarikatan, melalui studi lapangan. Alat ukur yang digunakan adalah teori Total Quality Management (TQM) Tenner-DeToro. Penelitian di lapangan menunjukkan bahwa masalah perwakafan yang dihadapi Muhammadiyah di Aceh disebabkan antara lain (1) pengelolaan wakaf cenderung konsumtif-tradisional. Nuansa menjaga keabadian harta wakaf lebih menonjol dibanding upaya mengembangkan harta wakaf; (2) Sumber Daya Manusia (SDM) yang miliki Muhammadiyah Aceh rendah dan sedikit, pemahaman wakif dan nazir yang keliru, manajemen pengelolaan yang cenderung tradisional, dan keberadaan Persyarikatan yang tidak disenangi sebagian masyarakat Aceh. Focus on customer, process improvement, dan total involvement dalam TQM cenderung diabaikan. Kata Kunci: wakaf, tata kelola/manajemen, tradisional, profesional, nazir.

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