<p>Providing a Safe and Effective Intravitreal Treatment Service: Strategies for Service Delivery</p>

This paper draws from a literature review commissioned as part of a larger project evaluating comorbidity treatment service models, which was funded by the Australian Government Department of Health and Ageing as part of the National Comorbidity Initiative. The co-occurrence of mental health and substance use disorders (comorbidity) is a common and complex problem. This paper outlines conceptual and practical complexities and barriers associated with comorbidity treatment service delivery, particularly around the variable nature of comorbidity, and the impacts of the separation of the mental health (MH) and alcohol and other drug (AOD) sectors with their differing institutional cultures, aetiological concepts, philosophical underpinnings, educational requirements, administrative arrangements, and screening and treatment approaches. Issues pertaining to the lack of consistent definitions and conceptual frameworks for comorbidity are discussed, particularly in relation to the reported lack of communication, collaboration, and linkages between the sectors. It is suggested that the adoption of consistent terminology and conceptual frameworks may provide a valuable step towards consistency in service provision and research and could lead to improved capacity to address the many issues relating to comorbidity service provision and treatment efficacy. What is known about the topic?The co-occurrence of mental health and substance use disorders (comorbidity) is a common and complex problem. However, the service system is not sufficiently developed and coordinated to serve clients with comorbid problems well. What does this paper add?This paper summarises the issues pertaining to conceptual and practical complexities and barriers associated with comorbidity treatment service delivery, including the different aetiologies of comorbidity and types and settings of service providers. What are the implications for practitioners?There is a need for practitioners and other stakeholders to agree on consistent terminology and framework(s) relevant to comorbidity to overcome the barriers and complexities that currently limit service delivery and access to treatment.

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From cancer screening to treatment: Service delivery and referral in the National Breast and Cervical Cancer Early Detection Program

Cancer ◽

10.1002/cncr.28823 ◽

2014 ◽

Vol 120 (S16) ◽

pp. 2549-2556 ◽

Cited By ~ 25

Author(s):

Jacqueline W. Miller ◽

Vivien Hanson ◽

Gale D. Johnson ◽

Janet E. Royalty ◽

Lisa C. Richardson

Keyword(s):

Cervical Cancer ◽

Cancer Screening ◽

Early Detection ◽

Service Delivery ◽

Treatment Service ◽

Cancer Early Detection ◽

Breast And Cervical Cancer ◽

National Breast ◽

Detection Program ◽

Early Detection Program

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Citizens and Service Channels

Citizens and E-Government ◽

10.4018/978-1-61520-931-6.ch014 ◽

2010 ◽

pp. 250-267

Author(s):

Willem Pieterson

Keyword(s):

Service Delivery ◽

Citizen Satisfaction ◽

Governmental Agencies ◽

Huge Impact ◽

Marketing Activities ◽

Additional Costs ◽

Service Strategies ◽

Service Channels ◽

Channel Service ◽

Electronic Channels

The arrival of the electronic channels in the 1990s has had a huge impact on governmental service delivery. The new channels have led to many new opportunities to improve public service delivery, not only in terms of citizen satisfaction, but also in terms of cost reduction for governmental agencies. However, until now these promises of e-government have not been met. Surely, the usage of the electronic channels has skyrocketed in recent years and some organizations do witness cost reductions, but in general the usage of the traditional channels remains high and the costs of introducing and maintaining the electronic channels have merely been additional costs. These observations call for a deeper understanding of the behavior of citizens. Why do citizens choose the channels they use to obtain services? Furthermore, how should knowledge about these behaviors be used to improve governmental multi-channel service strategies and marketing activities? In this chapter the authors will analyze citizens’ channel behavior. They will discuss channel usage and explore the channel choices of citizens. Further, the authors will discuss how these findings may help in improving channel strategies and marketing and thus help in improving citizen satisfaction and reduce cost of governmental service delivery.

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The Governance of Integrated Service Delivery in Canada

Integrating E-Business Models for Government Solutions ◽

10.4018/978-1-60566-240-4.ch010 ◽

2010 ◽

pp. 165-177

Author(s):

Jeffrey Roy

Keyword(s):

Service Delivery ◽

Public And Private ◽

Online Delivery ◽

The Public ◽

Integrated Service Delivery ◽

New Business ◽

Public And Private Sector ◽

Service Strategies ◽

Channel Environment ◽

Integrated Service

The emergence of the Internet has given rise to internal connectivity and external, online delivery as centrepieces of both the public and private sector service strategies alike. The purpose of this chapter is to provide a critical assessment of both the Canadian federal government’s experience to date and the prospects of success for Service Canada – the new lead entity for citizen-centred service delivery in a multi-channel environment. Our primary interest lies in better understanding the organizational (managerially and politically) dimensions to this transformation and the extent to which these dimensions are well aligned in a suitable governance framework that encompasses shifting patterns of service delivery at both the federal level, and for the Canadian public sector as a whole. The Service Canada experience to date illustrates the governance complexities surrounding the introduction and pursuit of e-services and more integrated service delivery. More than a technological challenge, the realization of a new business model is the primary challenge in succeeding.

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Citizens and Service Channels

International Journal of Electronic Government Research ◽

10.4018/jegr.2010040103 ◽

2010 ◽

Vol 6 (2) ◽

pp. 37-53 ◽

Cited By ~ 19

Author(s):

Willem Pieterson

Keyword(s):

Service Delivery ◽

Citizen Satisfaction ◽

Governmental Agencies ◽

Huge Impact ◽

Marketing Activities ◽

Additional Costs ◽

Service Strategies ◽

Service Channels ◽

Channel Service ◽

Electronic Channels

The arrival of electronic channels in the 1990s has had a huge impact on governmental service delivery. The new channels have led to many new opportunities to improve public service delivery, not only in terms of citizen satisfaction, but also in cost reduction for governmental agencies. However, until now these promises of e-government have not been met. In general the use of the traditional channels remains high and the costs of introducing and maintaining the electronic channels have merely been additional costs. These observations call for a deeper understanding of the behavior of citizens. Why do citizens choose the channels they use to obtain services? Furthermore, how should knowledge about these behaviors be used to improve governmental multi-channel service strategies and marketing activities? In this article, citizens’ channel behavior will be analyzed while channel usage will be discussed. The authors will explore the channel choices of citizens and further converse on how these findings may help in improving channel strategies and marketing and thus help in improving citizen satisfaction and reduce cost of governmental service delivery.

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Group-based adolescent treatment: Service delivery and effectiveness, and emerging treatment alternatives

PsycEXTRA Dataset ◽

10.1037/e523302008-001 ◽

2008 ◽

Author(s):

Lee Gillis ◽

Keith Russell

Keyword(s):

Service Delivery ◽

Treatment Service ◽

Adolescent Treatment ◽

Treatment Alternatives

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Citizens and Service Channels

Technology Enabled Transformation of the Public Sector ◽

10.4018/978-1-4666-1776-6.ch009 ◽

2012 ◽

pp. 143-159

Author(s):

Willem Pieterson

Keyword(s):

Service Delivery ◽

Citizen Satisfaction ◽

Governmental Agencies ◽

Huge Impact ◽

Marketing Activities ◽

Additional Costs ◽

Service Strategies ◽

Service Channels ◽

Channel Service ◽

Electronic Channels

The arrival of electronic channels in the 1990s has had a huge impact on governmental service delivery. The new channels have led to many new opportunities to improve public service delivery, not only in terms of citizen satisfaction, but also in cost reduction for governmental agencies. However, until now these promises of e-government have not been met. In general the use of the traditional channels remains high and the costs of introducing and maintaining the electronic channels have merely been additional costs. These observations call for a deeper understanding of the behavior of citizens. Why do citizens choose the channels they use to obtain services? Furthermore, how should knowledge about these behaviors be used to improve governmental multi-channel service strategies and marketing activities? In this article, citizens’ channel behavior will be analyzed while channel usage will be discussed. The authors will explore the channel choices of citizens and further converse on how these findings may help in improving channel strategies and marketing and thus help in improving citizen satisfaction and reduce cost of governmental service delivery.

Download Full-text