Public E-participation Services as a Cure for Declining Voter Turnout - Acceptance Model Research Using PLS-SEM

Purpose of this paper is to identify factors influencing the intention to use and develop a model for measuring the intention to use public e-participation services. As a added value, paper is examining the structure of needs for different levels of public e-participation services. As for the methodology, this paper provides an empirical evaluation of Davis's Technology Acceptance Model extended with non-technical constructs of the Planned Behavior Theory and Trust Model. Validity and hypotheses of the newly proposed multidimensional structural model were tested using Partial Least Squares Structural Equation Modeling. PLS-SEM research results significantly confirmed three out of seven hypotheses. There is a positive and statistically significant correlation between “Expected usefulness”, “Expected behaviour control” and “Trust in the Internet” with the intention to use public e-participation services (p<0.05). Concerning demand-side, research results demonstrate that the majority of the respondents prefers public e-participation services of a higher level of complexity.

Does Social Media and e-WOM Influence M-Government Services? A Citizen's Perspective from India

In Web-4 technologies, Social media (SM) has emerged as a prominent tool for the government to interact and engage with citizens. It is also an effective channel for providing government services. However, for effective implementation and its success, it is critical to understand the citizens' perceptions towards the government's use of SM and its impact on mobile government (MG) adoption. Consequently, the study focuses on assessing the impact of SM influence and electronic word of mouth (e-WOM) on MG service parameters such as MG Awareness, MG Transparency, and MG Trust. The results of structural equation modelling revealed the significance of e-WOM on improving MG awareness and trust and SM Influence. Further, SM Influence had a direct impact only on MG Transparency. However, results revealed the importance of SM Influence and MG Transparency as a mediator for MG Trust. Besides, gender and age as moderators are investigated and discussed in detail.

Exploring the Relationship Between Technology Adoption and Cyber Security Compliance

IT infrastructure and systems are made up of technical and social systems that work together to ensure that organization's goals and objectives are met. Security controls and measures are developed and used to protect an organization's data and information systems. To improve cyber security, organizations focus most of their efforts on incorporating new technological approaches in products and processes, leaving out the most important and vulnerable factor. So this study intends to provide some practical implications to the technology developers and policymakers while identifying the factors that affect cyber security compliance in an organization or home environment for general users, HR, IT administrators, engineers, and others. It explored the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model and assessed the effect of its factors on cyber security compliance in organizations.

Risks of Introducing E-Governance Into Strategic Management Systems of Russian Companies in the Context of the Pandemic

With accelerated development of information and communication technology, information has acquired the status of the most accessible and, at the same time, the most valuable resource. E-governance systems are among the main forms of introducing digital technologies into Russian companies' strategic management systems in the context of the pandemic. In this regard, one of the key performance factors when introducing such systems is providing them with management tools of both traditional risks affecting the company's operations and new types of digital risks associated with the specifics of electronic governance. In this paper, the authors intend to reveal the main features of how such new risk factors influence the logic and functional processes of the Russian companies' strategic management systems in the context of the pandemic. The paper presents the authors' description of new types of risks associated with introducing e-governance into strategic management systems.

Visualization of E-Gov Adoption Models in a Developing Region

Advancements of information and communication technologies (ICT) have made it possible for governments to shift a vast majority of their services online, creating what is known as electronic government (e-gov). Many researchers have been studying the factors influencing users' behavioural intentions to use such services. This study methodically examines and visualizes the various relationships between variables and their overall performance by reviewing the findings of 51 publications in the context of the Arab gulf countries (known as GCC countries). The study provides a holistic diagrammatic representation of the synthesized models depicting the various types and directions of relationships between variables, followed by a weight analysis of the frequently used relationships in order to determine their overall cumulative performance. The outcomes of this review contribute to theory and practice by identifying e-gov adoption research patterns and gaps and by providing recommendations to policymakers and officials involved in developing and implementing e-gov systems.

Analyzing the Network Readiness Index in the United States to Assess ICT Infrastructure in Handling Crises Like COVID-19

The recent outbreak of COVID-19 has caused disruption all over the world including in the US. It seems that this pandemic is going to stay for a while. Under current circumstances, what matters most is to mitigate its impact to get back to the daily routine as fast as possible. One answer to this challenge is to turn to technology, especially ICT (information and communication technology). Relying on ICT requires a dependable ICT infrastructure that can handle the fast-growing number of users transitioning to online mode. NRI (Network Readiness Index) is a composite index to measure the multi-faceted impact of ICT on society and development. It is a holistic framework measuring the impact of ICT on four fundamental dimensions of society: technology, people, governance, and impact. In this article, a thorough study of the NRI pillars in 2019 is conducted to highlight the strengths and weaknesses of network readiness in the US. The results of the analysis will provide insight into the trend of digital transformation in the USA.

E-Participation Within E-Government

Through a bibliometric approach, this paper presents the results of a systematic review of the literature pertaining to e-participation and e-government. The objective of the review was to map the evolution of the current literature and identify the leading sources of knowledge in terms of the most influential journals, authors, and articles. From a total of 235 relevant articles, selected from the Scopus database, detailed citation analysis was conducted. The analysis of citation data showed that Government Information Quarterly is the leading journal in e-participation research. Lee Jooho was found to be the leading author in this field in terms of a total number of publications, total citations, and h-index, while the most cited article was authored by Vicente and Novo in 2014. The study further explored the conceptual structures such as word cloud, word dynamic trends, co-word analysis, and bibliometric coupling to show the trends. The contribution of this study is to clearly outline the current state of knowledge regarding e-participation and e-government services in the literature.

Netnography

Netnography has emerged as the dominant social media research that allows researchers to understand and assimilate available knowledge for practical insights. However, limited awareness inhibits its development. This systematic literature review attempts to understand the evolution of netnography under the research domain to promote its usage and determine future research directions. The study revealed four broad clusters of the literature based on their prevalence: consumer experience and behaviour, phenomena and events, social media, and digital government. The study also highlights the limited development of new-age phenomena such as brand hate, cyber tourism, and special interest tourism. The study contributes to the domain of netnography in two ways: first by providing a thematic classification of the studies conducted in the decade of 2009-21 and second by suggesting potential future research directions, including scientific inquiry on the new-age phenomena blooming due to high internet penetration.

“I Can Live Without Banks, but Not Without Banking”

The purpose of this paper is to examine the antecedents of e-banking loyalty and evangelism via threefold construct of WEQUAL (usability, information quality, and service interaction) of public sector banks operating in India. Moreover, it also investigates the mediating role of consumers' trust on the website quality of these banks and their impact on e-banking loyalty and evangelism. The data was collected from 243 respondents through online questionnaire. In order to develop the model and test the hypotheses, partial least square structural equation modeling (PLS-SEM) was done through Smart PLS version 3.2.9. Results assert that website quality of banks positively influences the trust of consumers via usability, information quality, and service interaction. Also, consumer trust plays a mediation role between WEBQUAL constructs and e-banking loyalty and evangelism.

COVID-19

The onslaught of COVID-19 has impacted all the spheres of life and caused the entire world to halt. The present study has attempted to investigate whether fear aroused by COVID-19 has raised e-governance adoption in the developing countries, specifically focusing on the rural regions. The study has utilized the learning from the protection motivation theory. The results show that COVID-19 has emerged as an unexpected thrust for e-governance adoption. The severity, vulnerability, response-efficacy, and self-efficacy components of protection motivation are found to have positive relationship with the attitude to adopt e-governance. The intrinsic and extrinsic rewards associated with not following the lockdown are found to have a negative relationship with the attitude to adopt e-governance. The response cost component of protection motivation is found to have an insignificant relationship with the attitude to adopt e-governance. The attitude is found to have positive relationship with the intention to adopt e-governance services.