The Relationship among Emotional Labor, Individual Cognitive Psychological Characteristics, Job Stress, and Job Satisfaction of Duty-free sales Service Employees

2017 ◽  
Vol 32 (8) ◽  
pp. 251-271
Author(s):  
Hajeong Lee
Keyword(s):  
Job Satisfaction ◽  
Job Stress ◽  
Emotional Labor ◽  
Psychological Characteristics ◽  
Service Employees ◽  
The Relationship

The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea

2020 ◽  
pp. 009102602094647
Author(s):  
Xiaojun Lu ◽  
Hyun Jung Lee ◽  
Seung-Bum Yang ◽  
Min Hye Song
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
South Korea ◽  
Public Service ◽  
Emotional Labor ◽  
Public Management ◽  
Self Regulation ◽  
Service Employees ◽  
Management Domain ◽  
The Relationship

Today, research on emotional labor in public service has been growing both in China and South Korea; however, few studies have explored the management–performance relationship between countries with similar cultures. This study provides a new case for the comparative public management domain by conducting empirical research on two countries with similar cultures and clarifying the existing literature on the relationship between the dimensions of emotional labor and job satisfaction with emotional intelligence as the mediating role. Samples from public service employees were collected. The findings reveal that, among the dimensions of emotional intelligence, emotional self-regulation emerges as the sole important mediating variable in the relationship between the two countries.

The Effect of Emotional Labor on Job Satisfaction: A Focus on the Mediating Effect of Job Stress

2018 ◽  
Vol 33 (4) ◽  
pp. 217-237
Author(s):  
Miao－Miao Huo ◽  
Hyun－Sung Oh ◽  
Yoon－Sik Jeon ◽  
Kang－Su Lee
Keyword(s):  
Job Satisfaction ◽  
Job Stress ◽  
Emotional Labor ◽  
Mediating Effect

Mediasi Kepuasan Kerja dan Stres Kerja pada Hubungan antara Program Jamsostek dan Kinerja Karyawan Studi Kasus pada Perusahaan Swasta di DIY dan Solo

2013 ◽  
Vol 3 (1) ◽  
pp. 75
Author(s):  
Eny Sulistyowati ◽  
Totok Danangdjojo
Keyword(s):  
Job Satisfaction ◽  
Social Security ◽  
Job Stress ◽  
Work Stress ◽  
Program Performance ◽  
Social Security Program ◽  
Mediating Role ◽  
The Social ◽  
The Relationship

<span><em>This study aims to explain the influence of the Social Security </em><span><em>program on performance and job satisfaction and job stress as a mediating </em><span><em>variable. In addition, this study also describes the effect of job satisfaction on </em><span><em>the performance and the effect of work stress on performance. The relationship of </em><span><em>each variable in this research is to be measured by conducting a survey on 145 </em><span><em>employees of private companies that included in Social Security program on </em><span><em>DIY and Solo. Then the path analisys used to test the effect of social security </em><span><em>program performance in mediation by job satisfaction, performance and job stress</em><span><em>, job satisfaction, and examines the effect on the performance and the effect of </em><span><em>work stress on performance. The results showed that the social security program </em><span><em>significant positively affects job satisfaction and performance. Job satisfaction was </em><span><em>also positively and significantly affect performance. Even though mediating role </em><span><em>of job satisfaction in the relationship between social security program performance </em><span><em>partial. Because merely direct relationship between social security program with </em><span><em>greater performance than the mediating role of job satisfaction. Social Security </em><span><em>program did not significantly affect the stress of work, as well as job stress did </em><span><em>not significantly affect performance. Therefore, the mediating role of work stress </em><span><em>on the relationship between social security program with the performance did not </em><span><em>occur. Individual differences and work experience may be a factor that causes no </em><span><em>significant relationship between the two variables.</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span>

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