Seeking directions for parental education programs through sentiment analysis based on text mining: Centered on play

The evolution of technology, along with the common use of different devices connected to the Internet, provides a vast growth in the volume and variety of data that are daily generated at high velocity, phenomenon commonly denominated as Big Data. Related with this, several Text Mining techniques make possible the extraction of useful insights from that data, benefiting the decision-making process across multiple areas, using the information, models, patterns or tendencies that these techniques are able to identify. With Sentiment Analysis, it is possible to understand which sentiments and opinions are implicit in this data. This paper proposes an architecture for Sentiment Analysis that uses data from the Twitter, which is able to collect, store, process and analyse data on a real-time fashion. To demonstrate its utility, practical applications are developed using real world examples where Sentiment Analysis brings benefits when applied. With the presented demonstration case, it is possible to verify the role of each used technology and the techniques adopted for Sentiment Analysis.

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"Boom" or "Ruin"--Does It Make a Difference? Using Text Mining and Sentiment Analysis to Support Intraday Investment Decisions

2012 45th Hawaii International Conference on System Sciences ◽

10.1109/hicss.2012.2 ◽

2012 ◽

Cited By ~ 12

Author(s):

Michael Siering

Keyword(s):

Text Mining ◽

Sentiment Analysis ◽

Investment Decisions

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Web Text Mining

The Oxford Handbook of Computational Linguistics 2nd edition ◽

10.1093/oxfordhb/9780199573691.013.27 ◽

2016 ◽

Author(s):

Ricardo Baeza-Yates ◽

Roi Blanco ◽

Malú Castellanos

Keyword(s):

Social Media ◽

Text Mining ◽

Sentiment Analysis ◽

Web Search ◽

Internet Users ◽

Entity Retrieval ◽

Web Text Mining ◽

Text Content ◽

The Web

Web search has become a ubiquitous commodity for Internet users. This fact puts a large number of documents with plenty of text content at our fingertips. To make good use of this data, we need to mine web text. This triggers the two problems covered here: sentiment analysis and entity retrieval in the context of the Web. The first problem answers the question of what people think about a given product or a topic, in particular sentiment analysis in social media. The second problem addresses the issue of solving certain enquiries precisely by returning a particular object: for instance, where the next concert of my favourite band will be or who the best cooks are in a particular region. Where to find these objects and how to retrieve, rank, and display them are tasks related to the entity retrieval problem.

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Determining banking service attributes from online reviews: text mining and sentiment analysis

International Journal of Bank Marketing ◽

10.1108/ijbm-08-2021-0380 ◽

2022 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Divya Mittal ◽

Shiv Ratan Agrawal

Keyword(s):

Text Mining ◽

Customer Satisfaction ◽

Sentiment Analysis ◽

Banking Sector ◽

Online Reviews ◽

Socioeconomic Background ◽

Content Type ◽

Customer Reviews ◽

Banking Service ◽

The Interest Rate

PurposeThe current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews. Additionally, the study explains customer satisfaction based on the identified predictors.Design/methodology/approachA total of 32,217 customer reviews were collected across 29 top banks on bankbazaar.com posted from 2014 to 2021. In total three conceptual models were developed and evaluated employing regression analysis.FindingsThe study revealed that all variables were found to be statistically significant and affect customer satisfaction in their respective models except the interest rate.Research limitations/implicationsThe study is confined to the geographical representation of its subjects' i.e. Indian customers. A cross-cultural and socioeconomic background analysis of banking customers in different countries may help to better generalize the findings.Practical implicationsThe study makes essential theoretical and managerial contributions to the existing literature on services, particularly the banking sector.Originality/valueThis paper is unique in nature that focuses on banking customer satisfaction from online reviews and ratings using text mining and sentiment analysis.

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Sentiment Classification

Advances in Linguistics and Communication Studies - Modern Computational Models of Semantic Discovery in Natural Language ◽

10.4018/978-1-4666-8690-8.ch001 ◽

2015 ◽

pp. 1-26

Author(s):

Jalel Akaichi

Keyword(s):

Support Vector Machine ◽

Text Mining ◽

Sentiment Analysis ◽

Training Model ◽

Sentiment Classification ◽

The Other ◽

Support Vector ◽

Analysis Techniques ◽

Sentiment Lexicon ◽

And Behavior

In this work, we focus on the application of text mining and sentiment analysis techniques for analyzing Tunisian users' statuses updates on Facebook. We aim to extract useful information, about their sentiment and behavior, especially during the “Arabic spring” era. To achieve this task, we describe a method for sentiment analysis using Support Vector Machine and Naïve Bayes algorithms, and applying a combination of more than two features. The output of this work consists, on one hand, on the construction of a sentiment lexicon based on the Emoticons and Acronyms' lexicons that we developed based on the extracted statuses updates; and on the other hand, it consists on the realization of detailed comparative experiments between the above algorithms by creating a training model for sentiment classification.

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