scholarly journals Evaluation of strategic management in assisting South African municipalities improve service delivery

2015 ◽  
Vol 4 (2) ◽  
pp. 113-123
Author(s):  
Sandiso Ngcobo ◽  
M.G. Mdani
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Strategic Management ◽  
South African ◽  
Poor Performance ◽  
Management Plan ◽  
Auditor General ◽  
Audit Reports ◽  
Improve Service Delivery

The reports tabled by the Auditor General on yearly basis reflect poor performance on a number of areas in respect of service delivery in South African municipalities. As a possible solution, the Department of Local Government and Traditional Affairs (DLGTAs) has introduced a strategic management plan that should be implemented by municipalities to assist them improve their performance. Hence, the aim of this paper is to evaluate the perceptions of municipal managers and councillors on the role of the strategic management in assisting them improve service delivery. The findings show that the assistance provided by the EC DLGTAs is not without weaknesses. It is then recommended that the areas of improvement should be addressed in an effort to improve audit reports.

Evolving local government in post conflict South Africa: Where to?

2018 ◽  
Vol 33 (7) ◽  
pp. 710-725 ◽  
Author(s):  
PS Reddy
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
South African ◽  
Good Governance ◽  
Local Governance ◽  
African State ◽  
Main Role ◽  
Post Conflict ◽  
Role Players ◽  
Basic Functions

Protracted negotiations between the main role-players steered in the new South African state on 27 April 1994 and final Constitution, 1996 , which constitutionalised local government. A cursory analysis points to some municipalities which are pockets of excellence; however, local government generally is in ‘distress’. Local communities are rapidly losing confidence in the system as the majority of municipalities are unable to discharge even basic functions. Local government has been characterised by violent service delivery protests; abuse of political power and increasing corruption; financial challenges; poor infrastructure planning/maintenance/investment; political strife and factionalism and staff turbulence. Despite governmental interventions to improve local governance, there are still major constraints hampering good governance, namely political posturing and factionalism; corruption; lawlessness and poor service delivery, symptomatic of virtually all post conflict states. Good local governance is an integral part of post conflict reconstruction and development and is key to building a new local government dispensation.

scholarly journals Re-engineering imperatives to enhance the effectiveness of municipal public accounts committees in South African municipalities

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Malefetsane A. Mofolo ◽  
Vuyo Adonis
Keyword(s):  
South Africa ◽  
Local Government ◽  
South African ◽  
Secondary Data ◽  
The State ◽  
Political Influences

Background: After 26 years into democracy and 20 years of the new local government operations, the state of the majority of municipalities in South Africa still leaves much to be desired, as they are plagued with maleficence. What is concerning is that these negative tendencies that are troubling local government occur even under the watchful eye of the municipal public accounts committees (MPACs).Aim: The aim of this study was to evaluate the composition and the role of MPACs, which have experienced a number of challenges since they were introduced in response to the widely held perception of the culture of lack of accountability in South African municipalities.Methods: This article is theoretical in nature, and it draws its arguments from secondary data in order to understand the composition and the role of MPACs, including its challenges.Results: This study regards the composition of the MPAC as lacking the necessary vigour to be efficient and effective in executing its duties, particularly when considering the challenges and political influences that it tends to face in its operations.Conclusion: The study concludes that there is a need for re-engineering of the composition and the role of the MPAC in order to ensure that it executes its functions efficiently and effectively. Consequently, the study recommends three cardinal pillars that must be given attention in re-engineering the MPAC: policy, authority and power.

scholarly journals Fiscal Decentralization Reform and its Impacts on Primary Education Service Delivery in Tanzania: the Case of Dodoma Municipal Council

2019 ◽  
pp. 30-48
Author(s):  
Paul Mtasigazya
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Primary Education ◽  
Fiscal Decentralization ◽  
Poor Performance ◽  
Special Focus ◽  
Municipal Council ◽  
Education Service ◽  
Decentralization Reform ◽  
Decentralization Reforms

This study is about fiscal decentralization reforms implemented in Local Government Authorities (LGAs) in Tanzania with special focus on Primary Education Service Delivery in Dodoma Municipal Council. The study investigated the question of poor performance of the municipal council in primary education service delivery despite the reforms undertaken to devolve the finances and functions to the council. It aimed to find out the extent and manner the fiscal decentralization has been implemented and its effects on the council’s performance on primary education service delivery. The study is based on data collected through interview and documentary review. It has been observed that despite to fiscal decentralization reforms, still there has been no significant improvement in quantitative and qualitative primary education service delivery in the council. This study further noted that the practice of fiscal decentralization such as intergovernmental fiscal transfer, (grants) and local government own sources of revenues are not adequate. The devolved funds also are characterized by conditional ties which undermine the autonomy and priorities of the Council. The study also noted that financial capacity of the council is weak despite the reform which have not provided for the expenditure on school infrastructure, furniture and poor academic performance to standard seven examinations and inadequate funds disbursed to the council, have led to poor primary education service delivery. The study recommends that council should be assured of autonomy in fiscal control and management to ensure qualitative and quantitative primary education service delivery.

scholarly journals Assessing the Effectiveness of Human Resource Management in Creating Organisational Competitiveness in a South African State-Owned Enterprise

2021 ◽  
Vol 12 (3) ◽  
pp. 13
Author(s):  
Bongani Innocent Dlamini ◽  
Luther-King Junior Zogli ◽  
Arvid Muzanenhamo
Keyword(s):  
Resource Management ◽  
Service Delivery ◽  
Human Resource Management ◽  
South African ◽  
Human Resource ◽  
African State ◽  
Employee Motivation ◽  
Research Approach ◽  
African Government

South African state-owned enterprises (SOEs) have been underperforming for the past decade riddled with poor service delivery, employee retrenchments, lack of employee motivation and inability to embrace innovative approaches in management of business. There has been a call from the South African government for SOEs to self-renew and become effective in service delivery. As a result the role of human resource management (HRM) assist organisations to become effective through the use of innovative human resource practices. This paper is an investigation carried out at a selected South African SOE to determine the effectiveness of HRM in creating organisational competitiveness.  A qualitative research approach was adopted where interviews were used to gather data from the company’s human resource practitioners and departmental heads. Non-probability sampling was used and 24 participants were purposively selected. The study revealed that HR practitioners do not participate in policy reviews whereas their skills are underutilised, they lack latest technology and it was noted that there is excessive control from high authorities.   Received: 11 February 2021 / Accepted: 16 March 2021 / Published: 17 May 2021

E-Government Development in Botswana

2014 ◽  
pp. 253-270 ◽  
Author(s):  
Kgomotso Hildegard Moahi
Keyword(s):  
Service Delivery ◽  
Supply And Demand ◽  
Successful Implementation ◽  
Document Review ◽  
Improve Service Delivery ◽  
Government Development

Botswana is in the process of developing and implementing e-Government for its population in an effort to enhance and improve service delivery. In order to achieve that, a significant number of interventions have been put in place on both the supply and demand sides of e-Government. Using literature and document review, this conceptual chapter highlights the major interventions in place to encourage development of e-Government. Specifically, the chapter explores the role of libraries in cementing the use and growth of e-Government in Botswana. The chapter posits that libraries have a cardinal role to play in successful implementation of e-Government, and must therefore be taken into serious account.

scholarly journals Efficiency measurement of basic service delivery at South African district and local municipalities

2009 ◽  
Vol 5 (2) ◽  
Author(s):  
Brian Dollery ◽  
Gert Van der Westhuizen
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
South African ◽  
Productive Efficiency ◽  
Data Envelopment ◽  
Social Dimensions ◽  
Cross Sectional ◽  
Local Municipalities ◽  
Basic Services ◽  
Using Data

South Africa has experienced immense changes in the post- apartheid era and coordinated local public policy has sought to expand and improve the level of basic services provided to previously disadvantaged people. Local government has played a pivotal role in this process and has been subjected to intense reform in an effort to enhance its effective- ness and broaden its range of activities. While a number of scholars have examined the administrative, political and social dimensions of the local government reform program, little attention has focused on the economic efficiency of service delivery. This paper seeks to remedy this neglect by evaluating the productive efficiency with which municipal councils have delivered electricity, domestic waste removal, sanitation and water in line with their new responsibilities using Data Envelopment Analysis (DEA) techniques applied to cross-sectional data covering the period 2006/2007 for 231 local municipalities and 46 district municipalities.

scholarly journals A proposed citizen participation–public trust model in the context of service delivery protests in South African local government

2021 ◽  
Vol 2 ◽  
Author(s):  
Pumlani Msenge ◽  
Ogochukwu I. Nzewi
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Procedural Justice ◽  
South African ◽  
Citizen Participation ◽  
Public Trust ◽  
Trust Model ◽  
Empirical Literature ◽  
Public Administrators ◽  
Community Trust

The South African local government context has been marred by persistent citizen protests that continue to jeopardise public administrators’ quest for effective service rendering. Such protests have been attributed to the disregard of citizen participation in local government and unresponsive service rendering, amongst other factors. Meaningful citizen participation is seen as a precondition for the establishment of trust between communities and public administrators. This article, delving into the empirical literature, presents a citizen participation and public trust model aimed at minimising service delivery protests in South Africa. It argues that whilst lack of community trust has been lauded as one of the factors that have brewed citizen protests over the years, there is evidence to show that between the core values of procedural justice and public trust, citizen perception of power to influence may be vital to minimise proclivity to protest. The article finds that in addition to the interactional and informational justice components of procedural justice, meaningful citizen participation can be measured as a combination of these justice areas with mechanisms that highlight citizens’ positive perceptions of their power to influence decisions. As recommendations, the article argues that indeed lack of community involvement in municipal processes has the potential to break down trust and explode into service delivery protests. However, the article concludes that ensuring meaningful participation in local government decision-making processes, as defined in this article, is a precondition for building community trust and limiting the outbreak of service delivery protests in the local government context.

E-Government Development in Botswana

2016 ◽  
pp. 523-541
Author(s):  
Kgomotso Hildegard Moahi
Keyword(s):  
Service Delivery ◽  
Supply And Demand ◽  
Successful Implementation ◽  
Document Review ◽  
Improve Service Delivery ◽  
Government Development

Botswana is in the process of developing and implementing e-Government for its population in an effort to enhance and improve service delivery. In order to achieve that, a significant number of interventions have been put in place on both the supply and demand sides of e-Government. Using literature and document review, this conceptual chapter highlights the major interventions in place to encourage development of e-Government. Specifically, the chapter explores the role of libraries in cementing the use and growth of e-Government in Botswana. The chapter posits that libraries have a cardinal role to play in successful implementation of e-Government, and must therefore be taken into serious account.

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