Double Mediating Effects of Job Burnout and Job Satisfaction in the Influence of Care givers Emotional Labor on Service Quality

The purpose of this study is to examine the moderated mediating effect of emotional intelligence on emotional labor(surface acting, deep acting) and job burnout on job satisfaction among securities branch clerks. A total of 288 securities clerks were asked to complete the questionnaires and the data were analyzed using SPSS 23.0 and Mplus 7.0. The results were as follows. First, surface acting had no significant effect on job satisfaction. Seocond, deep acting had significantly positive effect on job satisfaction. Third, surface acting were found to have significantly positive effect on job burnout. Fourth, deep acting were found to have significantly negative effect on job burnout. Fifth, job burnout is shown to have significantly negative effect on job satisfaction. Sixth, a mediating model showed that an association between surface acting and deep acting and job satisfaction were partially mediated by job burnout. Seventh, emotional intelligence showed the moderated mediating effect of deep acting and job burnout on job satisfaction. Finally, the implications and limitation of the present study are discussed.

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Association Between Job Stress and Organizational Commitment in Three Types of Chinese University Teachers: Mediating Effects of Job Burnout and Job Satisfaction

Frontiers in Psychology ◽

10.3389/fpsyg.2020.576768 ◽

2020 ◽

Vol 11 ◽

Author(s):

Peng Wang ◽

Pengpeng Chu ◽

Jun Wang ◽

Runsheng Pan ◽

Yu Sun ◽

...

Keyword(s):

Job Satisfaction ◽

Organizational Commitment ◽

Job Stress ◽

Job Burnout ◽

Mediating Effects ◽

University Teachers ◽

Chinese University

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The effects of mindfulness on burnout

The Korean Journal of Industrial and Organizational Psychology ◽

10.24230/kjiop.v32i2.135-162 ◽

2019 ◽

Vol 32 (2) ◽

pp. 135-162

Author(s):

YoungMi Song ◽

WanSuk Gim

Keyword(s):

Emotional Labor ◽

Mindfulness Meditation ◽

Future Research ◽

Direct Effects ◽

Mediating Effects ◽

Surface Acting ◽

Research Directions ◽

Deep Acting ◽

Care Givers ◽

Future Research Directions

The purpose of this study is to test how emotional labor is affected by the tow emotional labor strategies for burnout. To do this, the parallel mediating effects of surface acting and deep acting are verified in relation to mindfulness and burnout on survey data of 235 care-givers. The result shows that not only direct effects of mindfulness reducing burnout, but also indirect effects through differential mediation to increase deep acting and reduce surface acting. While mindfulness is reducing the burnout, the decrease in surface acting is found to have a greater effect than the increase in deep acting. In addition, we examine the relative influence of attention and attitude factors of mindfulness on the emotional labor strategies and burnout, and discuss the proposal for mindfulness meditation training and future research directions.

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