scholarly journals PERANCANGAN APLIKASI PELAYANAN CLEANING SERVICE BERBASIS WEB

2019 ◽  
Vol 7 (3) ◽  
pp. 239
Author(s):  
Ariyadi Armi ◽  
Yeka Hendriyani
Keyword(s):  
Customer Service ◽  
Programming Language ◽  
Business Process ◽  
Service Management ◽  
Business Processes ◽  
Database Management System ◽  
Main Process ◽  
Mvc Model ◽  
Service Business ◽  
Customer Service Management

Problems that occur in a service can be seen in a business process carried out. Customer service, management of orders, promotions, and other services, whether it is a main process or a supporting process. In service business this service still uses social media. In business reporting, running is still done manually. To provide good results on this service, the system requires web-based e-commerce to help all who will run the service business process. With the existence of e-commerce services can facilitate existing promotions. This e-commerce system service uses the MVC model (Model, View, Controller). The programming language used is the programming language PHP (PHP Hypertext Preprocessor) and uses the Laravel framework and MySQL as a Database Management System (DBMS) and Sublime Text 3 as supporting editors. Business processes that exist in this service can cover a wider area in order to convey information to consumers and facilitate customer access in ordering services.Keywords :Laravel Framework, MySQL, E-Commerce.

scholarly journals PERANCANGAN SISTEM INFORMASI KOPERASI PEGAWAI SMK NEGERI 2 PAYAKUMBUH

2019 ◽  
Vol 7 (2) ◽  
pp. 71
Author(s):  
Ridho Aulia ◽  
Denny Kurniadi
Keyword(s):  
Business Process ◽  
Financial Management ◽  
Business Processes ◽  
Database Management System ◽  
Main Process ◽  
Web Based ◽  
Mvc Model ◽  
Service Business ◽  
Model View Controller ◽  
Model View

The problems of union can arise in various parts of the business process implementedthat are services to members and consumers, financial management, sales management, promotions and other various services, both the main process and supporting one. For service business processes, the union uses social media and other similiar platform. For reporting business processes, it is still carried out in a manual way. To improve the results of the business process in the system of union, it requires web-based e-commerce in order to help all of the aspects. The presence of an e-commerce system is to help promoting the products and facilitate consumers to do everything within the business processes. The design of the e-commerce system uses the MVC (Model, View, Controller). The programming language used is the PHP (PHP Hypertext Preprocessor) based on Codeigniter framework and MySQL as a Database Management System (DBMS) and Sublime Text 3 as the editor. Business processes that exist in this union could sell products in a larger area in order to convey the information about the products to consumers quickly. With the system in the union, consumers will be much easier in ordering the producs they want.Keywords :  Codeigniter Framework, MySQL, E-Commerce.

Logistics and supply chain management: The importance of integration for business processes

2017 ◽  
Vol 5 (4) ◽  
pp. 73 ◽  
Author(s):  
Izwan Azmi ◽  
Norlida Abdul Hamid ◽  
Md Nasarudin Md Hussin ◽  
Nik Ibtishamiah Ibrahim
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Service Management ◽  
Business Processes ◽  
Demand Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Chain Management ◽  
Customer Service Management

This conceptual paper outlines the importance of integration in supply chain management (SCM) by linking the functions of logistics as it applies in strategic business process. Often, business processes are developed at the strategic level but are never identified precisely in logistics or in SCM. Strategic business processes like Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Customer Service Management (CSM) and Demand Management are not directly linked to logistics or SCM. This paper identifies the literature that expressed the importance of integration and how business processes can be relevant in the execution of key logistics activities in the supply chain context.

scholarly journals BIM technologies in customer service business processes. Commercial pricing classifier

2019 ◽  
Vol 481 ◽  
pp. 012042
Author(s):  
S V Pridvizhkin ◽  
N S Davydov ◽  
A V Belkevich ◽  
M K Kozhevnikova
Keyword(s):  
Customer Service ◽  
Business Processes ◽  
Service Business

A multi-perspective knowledge-based system for customer service management

2003 ◽  
Vol 24 (4) ◽  
pp. 457-470 ◽  
Author(s):  
C.F. Cheung ◽  
W.B. Lee ◽  
W.M. Wang ◽  
K.F. Chu ◽  
S. To
Keyword(s):  
Customer Service ◽  
Service Management ◽  
Knowledge Based System ◽  
Knowledge Based ◽  
Customer Service Management

5. The New Public Management goes global

2016 ◽  
Author(s):  
Stella Z. Theodoulou ◽  
Ravi K. Roy
Keyword(s):  
Customer Service ◽  
Public Management ◽  
Service Management ◽  
New Public Management ◽  
Cost Savings ◽  
Management By Objectives ◽  
Accountability Standards ◽  
New Public ◽  
Global Age ◽  
Customer Service Management

The so-called ‘golden age’ of the Keynesian State was turbulently interrupted by a series of economic shocks in the 1970s. Traditional administrative hierarchies were regarded as too inflexible to adapt to the dynamic political and economic forces unleashed in the global age. Emphasizing private sector values such as timeliness, responsiveness, and cost savings, a new kind of managerialism—New Public Management (NPM)—began to take root in some of the world’s leading public bureaucracies. ‘The New Public Management goes global’ explains that, today, the NPM’s emphasis on customer service, management by objectives, and quantitative-based performance and accountability standards is evident at all levels of governance. But is there an alternative?

The perceived impact of successful outsourcing on customer service management

2005 ◽  
Vol 10 (5) ◽  
pp. 402-411 ◽  
Author(s):  
Kok Wei Khong
Keyword(s):  
Customer Service ◽  
Structural Equation ◽  
Service Management ◽  
Single Equation ◽  
Key Factors ◽  
Content Type ◽  
Equation Modelling ◽  
Dependent Variables ◽  
Customer Service Management ◽  
Perceived Impact

PurposeThe purpose of this paper is to examine the perceived impact of outsourcing on customer service management.Design/methodology/approachThe examination was conducted via a survey on 124 companies in Malaysia. Using the framework from Elmuti, factors manifesting customer service management were regressed on the key factors manifesting successful outsourcing. Hence a model was contrived. Structural equation modelling (SEM) was used to estimate the model.FindingsThe model was able to provide predictive implications on customer service management, given the activities of key factors manifesting successful outsourcing. In other words to improve customer service management, companies could control their outsourcing activities.Originality/valueThis paper offers an approach to measure the effects of multiple independent variables on multiple dependent variables. Using SEM, multivariate analyses were mathematically represented in a single equation. In this equation, companies could holistically compose strategies to optimise their management in customer service.

Sign in / Sign up

Export Citation Format

Share Document