Billing management information systems and organisational performance: A case study a Zimbabwean service provider company 2003 to 2017

2017 ◽  
Vol 6 (4) ◽  
Keyword(s):  
Information Systems ◽  
Service Provider ◽  
Management Information Systems ◽  
Organisational Performance ◽  
Management Information ◽  
Billing Management

Exploring Socio-Technical Design of Crisis Management Information Systems

2013 ◽  
pp. 514-530
Author(s):  
Dan Harnesk ◽  
John Lindström
Keyword(s):  
Information Systems ◽  
Crisis Management ◽  
Information Integration ◽  
Management Information Systems ◽  
Design Approach ◽  
Management Information ◽  
Wild Fire ◽  
Integration Of Technology ◽  
Technology Processes

In this chapter, we explore design foundations and conceptualize a design approach to examine the socio-technical knowledge that crisis organizations have about crisis management Information Systems. We use findings from a case study across four crisis organizations to illustrate how the network of knowledge, information management, and integration of technology and information were interpreted by stakeholders during a large wild fire in 2006. The design approach illustrates that design foundations of crisis management Information Systems encompass: a network of knowledge, IT management, and information integration. We argue that the design foundation is promising for analysis and explanation of the enrolment of actors, adaptation of technology/processes, and stabilization of crisis management Information Systems.

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